Head-to-head · Customer Relationship Management - Midmarket Software
Freshsales vs Bitrix24 CRM
Freshsales leads on 1 check, Bitrix24 CRM on 0, and 2 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreFreshsales · 8.7/10
- Lowest starting priceFreshsales · $9/user/mo
- Free planboth
- Free trialboth
- Most featuresBitrix24 CRM · 1 of 3
Freshsales scores higher on our rubric for customer relationship management - midmarket software: 8.7 against 8.6 out of 10; our editors rank them #6 and #7.
Freshsales is cheaper to start at $9/user/mo against $49/user/mo.
Freshsales is the better fit for growing teams wanting affordable AI-enabled CRM. Bitrix24 CRM is the better fit for teams wanting CRM and collaboration in one workspace.
- Freshsales fits best
Growing teams wanting affordable AI-enabled CRM
- Bitrix24 CRM fits best
Teams wanting CRM and collaboration in one workspace
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Side by side
| Feature | Freshsales 8.7/10 Visit ↗ | Bitrix24 CRM 8.6/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 8.7 | 8.6 |
| Ranking | #6 in Customer Relationship Management - Midmarket Software | #7 in Customer Relationship Management - Midmarket Software |
| Best for | Growing teams wanting affordable AI-enabled CRM | Teams wanting CRM and collaboration in one workspace |
| Pricing model | Free plan + paid | Free plan + paid |
| Starting price | $9/user/mo (best) | $49/mo |
| Free plan | ✓ | ✓ |
| Free trial | 21 days | 15 days |
| Free trial length | 21 days · no card needed | 15 days · no card needed |
| Deployment | Cloud, Mobile | Cloud, Self-hosted, Desktop, Mobile |
| Platforms | Web, iOS, Android | Web, Windows, macOS, iOS, Android |
| Support | Email, Live chat, Phone, Community, Docs | Live chat, Docs, Email |
| Compliance | SOC 2, ISO 27001, GDPR | GDPR, HIPAA, ISO 27001, PCI DSS, 2FA |
| Integrations | 100+ integrations | 790+ integrations |
| Built for | Small business, Mid-market, Enterprise | Solo, Small business, Mid-market, Enterprise |
| Features Freshsales 0/3 · Bitrix24 CRM 1/3 | ||
| Sales automation | Not checked yet | Not checked yet |
| Workflow automation | Not checked yet | Not checked yet |
| Mobile apps | Not checked yet | ✓ (best) |
| Specs | ||
| Sales pipelines | Not checked yet | Not checked yet |
| Reporting depth | Not checked yet | Not checked yet |
| Our review | ||
| Pros |
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| Cons |
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| Our verdict | Freshsales is Freshworks’ cloud CRM for sales teams and growing businesses. It centralizes contacts, accounts, activities, communications, deals, pipelines, forecasting and reports, with access through web, iOS, Android and API… Read the review → |
Bitrix24 CRM is a CRM-centered workspace for managing leads, contacts, companies, deals, and sales pipelines, alongside tasks and communications. It is suited to teams that want CRM and collaboration tools together, from smaller operations… Read the review → |
Strengths and trade-offs
Freshsales — where it wins
- Free plan supports CRM access for up to three users
- Two-way Gmail and Microsoft 365 email sync with sales sequences
- Freddy AI adds contact scoring and deal insights
Where it doesn't
- Advanced controls require the Pro or Enterprise tiers
- No 24/7 support channel is listed
- Marketing automation is documented for Freshsales Suite, not standalone Freshsales
Bitrix24 CRM — where it wins
- Free plan combines basic CRM, tasks, calendars, chat, and video calls.
- Automation, recurring deals, and configurable sales pipelines support varied workflows.
- Available across web, desktop, mobile, API, and self-hosted deployments.
Where it doesn't
- Paid-plan costs rise from $49 annually to $579 monthly for Enterprise.
- Many features beyond basic CRM are reserved for paid plans.
- Its breadth may be more than teams seeking a focused CRM need.
- Freshsales8.7/10 · Free plan · 21-day trial
A broad, low-entry CRM for growing teams that need AI-assisted sales workflows.
Visit FreshsalesFull verdict → - Bitrix24 CRM8.6/10 · Free plan · 15-day trial
A broad CRM with collaboration tools, configurable pipelines, automation, and a free plan.
Visit Bitrix24Full verdict →
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All customer relationship management - midmarket software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update