Pipedrive vs Bitrix24 CRM

Pipedrive8.9Visit Bitrix24 CRM8.6Visit

Higher score Pipedrive #4 in Customer Relationship Management - Midmarket Software 8.9/10 14-day trial Free trial✓ 0 of 3 features Visit Pipedrive

vs

Bitrix24 CRM #7 in Customer Relationship Management - Midmarket Software 8.6/10 Free plan · 15-day trial Free planFree trial✓ 1 of 3 features Visit Bitrix24

• Pipedrive fits best

  Sales teams prioritizing pipeline execution

• Bitrix24 CRM fits best

  Teams wanting CRM and collaboration in one workspace

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	Pipedrive 8.9/10 Visit ↗	Bitrix24 CRM 8.6/10 Visit ↗
At a glance
Editor score	8.9	8.6
Ranking	#4 in Customer Relationship Management - Midmarket Software	#7 in Customer Relationship Management - Midmarket Software
Best for	Sales teams prioritizing pipeline execution	Teams wanting CRM and collaboration in one workspace
Pricing model	Paid	Free plan + paid
Starting price	—	$49/mo
Free plan	—	✓ (best)
Free trial	14 days	15 days
Free trial length	14 days · no card needed	15 days · no card needed
Deployment	Cloud, Mobile	Cloud, Self-hosted, Desktop, Mobile
Platforms	Web, iOS, Android	Web, Windows, macOS, iOS, Android
Support	Email, Live chat, Phone · 24/7	Live chat, Docs, Email
Compliance	SOC 2, ISO 27001, GDPR, 2FA, SSO/SAML	GDPR, HIPAA, ISO 27001, PCI DSS, 2FA
Integrations	500+ integrations	790+ integrations
Built for	Small business, Mid-market	Solo, Small business, Mid-market, Enterprise
Features Pipedrive 0/3 · Bitrix24 CRM 1/3
Sales automation	Not checked yet	Not checked yet
Workflow automation	Not checked yet	Not checked yet
Mobile apps	Not checked yet	✓ (best)
Specs
Sales pipelines	Not checked yet	Not checked yet
Reporting depth	Not checked yet	Not checked yet
Our review
Pros	Visual pipelines organize leads, contacts, deals and sales activities. Email sync, automations and forecasting support day-to-day sales execution. More than 500 integrations plus Android and iOS apps extend its reach.	Free plan combines basic CRM, tasks, calendars, chat, and video calls. Automation, recurring deals, and configurable sales pipelines support varied workflows. Available across web, desktop, mobile, API, and self-hosted deployments.
Cons	There is no free plan; access is through paid seat-based plans. Advanced capabilities such as lead routing and e-signatures start on Premium. Its sales focus may not suit teams seeking a broader business management system.	Paid-plan costs rise from $49 annually to $579 monthly for Enterprise. Many features beyond basic CRM are reserved for paid plans. Its breadth may be more than teams seeking a focused CRM need.
Our verdict	Pipedrive is a web-based CRM for sales teams and small to medium-sized businesses. It brings leads, contacts, deals, activities and sales pipelines together, with a visual pipeline view for tracking opportunities. Sales teams that… Read the review →	Bitrix24 CRM is a CRM-centered workspace for managing leads, contacts, companies, deals, and sales pipelines, alongside tasks and communications. It is suited to teams that want CRM and collaboration tools together, from smaller operations… Read the review →

Strengths and trade-offs

• Pipedrive — where it wins

  • Visual pipelines organize leads, contacts, deals and sales activities.
  • Email sync, automations and forecasting support day-to-day sales execution.
  • More than 500 integrations plus Android and iOS apps extend its reach.

  Where it doesn't

  • There is no free plan; access is through paid seat-based plans.
  • Advanced capabilities such as lead routing and e-signatures start on Premium.
  • Its sales focus may not suit teams seeking a broader business management system.

• Bitrix24 CRM — where it wins

  • Free plan combines basic CRM, tasks, calendars, chat, and video calls.
  • Automation, recurring deals, and configurable sales pipelines support varied workflows.
  • Available across web, desktop, mobile, API, and self-hosted deployments.

  Where it doesn't

  • Paid-plan costs rise from $49 annually to $579 monthly for Enterprise.
  • Many features beyond basic CRM are reserved for paid plans.
  • Its breadth may be more than teams seeking a focused CRM need.

• Pipedrive8.9/10 · 14-day trial

  A pipeline-focused CRM with sales automation, forecasting and AI assistance.

  Visit PipedriveFull verdict →
• Bitrix24 CRM8.6/10 · Free plan · 15-day trial

  A broad CRM with collaboration tools, configurable pipelines, automation, and a free plan.

  Visit Bitrix24Full verdict →