ManageEngine ServiceDesk Plus vs KIX

ManageEngine ServiceDesk Plus9.3Visit KIX6.4Visit

Higher score ManageEngine ServiceDesk Plus #1 in IT Help Desk Software 9.3/10 Free plan · 30-day trial Free planFree trial✓ 7 of 7 features Visit site

vs

KIX #28 in IT Help Desk Software 6.4/10 Free plan · 30-day trial Free planFree trial✓ 7 of 7 features Visit KIX

• ManageEngine ServiceDesk Plus fits best

  Broad ITSM with strong value

• KIX fits best

  Mobile-enabled open-source ITSM

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Side by side

Feature	ManageEngine ServiceDesk Plus 9.3/10 Visit ↗	KIX 6.4/10 Visit ↗
At a glance
Editor score	9.3	6.4
Ranking	#1 in IT Help Desk Software	#28 in IT Help Desk Software
Best for	Broad ITSM with strong value	Mobile-enabled open-source ITSM
Pricing model	Free plan + paid	Free plan + paid
Starting price	$13/user/mo	—
Free plan	✓	✓
Free trial	30 days	30 days
Free trial length	30 days	30 days
Deployment	Cloud, Self-hosted, Mobile	Cloud, Self-hosted, Mobile
Platforms	Web, Windows, Linux, macOS, iOS, Android	Web, iOS, Android
Support	Phone, Email	Phone, Docs
Compliance	SSO/SAML	ISO 27001
Integrations	15 integrations	8 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features ManageEngine ServiceDesk Plus 7/7 · KIX 7/7
SLA management	✓	✓
Knowledge base	✓	✓
Employee portal	✓	✓
Asset management	✓	✓
Single sign-on	✓	✓
Approval workflows	✓	✓
Mobile apps	✓	✓
Our review
Pros	Free Standard license for five technicians Asset management, CMDB, workflows, and automation span higher tiers Web, mobile, API, and self-hosted deployment options	Free on-premises edition for evaluating core service-management workflows CMDB, catalogs, SLAs, approvals, reporting and knowledge management in one platform Offline iOS and Android field-service ticket and work-order processing
Cons	Asset management starts with the Professional plan CMDB and project management require the Enterprise plan Pricing varies by edition, technician count, assets, and deployment model	KIX Start has limited functionality and no support or maintenance KIX Pro Business starts at €33 per agent per month Enterprise pricing and higher service levels require a pricing request
Our verdict	ManageEngine ServiceDesk Plus is an IT service management platform for IT and enterprise service teams. It combines incident and service request management with a self-service portal, knowledge base, SLA management, reporting, service… Read the review →	KIX is an open-source service management platform for IT departments, service desks, enterprise service management teams and technical customer support organizations. It combines ticket management with searchable communication history,… Read the review →

Strengths and trade-offs

• ManageEngine ServiceDesk Plus — where it wins

  • Free Standard license for five technicians
  • Asset management, CMDB, workflows, and automation span higher tiers
  • Web, mobile, API, and self-hosted deployment options

  Where it doesn't

  • Asset management starts with the Professional plan
  • CMDB and project management require the Enterprise plan
  • Pricing varies by edition, technician count, assets, and deployment model

• KIX — where it wins

  • Free on-premises edition for evaluating core service-management workflows
  • CMDB, catalogs, SLAs, approvals, reporting and knowledge management in one platform
  • Offline iOS and Android field-service ticket and work-order processing

  Where it doesn't

  • KIX Start has limited functionality and no support or maintenance
  • KIX Pro Business starts at €33 per agent per month
  • Enterprise pricing and higher service levels require a pricing request

• ManageEngine ServiceDesk Plus9.3/10 · Free plan · 30-day trial

  A broad ITSM suite with a free plan, asset management, CMDB, automation, and AI.

  Visit siteFull verdict →
• KIX6.4/10 · Free plan · 30-day trial

  A broad open-source ITSM platform with mobile field service and flexible deployment options.

  Visit KIXFull verdict →