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Head-to-head · Patient Portal Software

Luma Health vs Patient Access

  • Updated Oct 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score Luma Health #6 in Patient Portal Software 8.6/10 Pricing on request ✓ 0 of 4 features Visit Luma Health
Patient Access #8 in Patient Portal Software 8.2/10 Free plan Free plan✓ 2 of 4 features Visit Patient Access

Luma Health leads on 0 checks, Patient Access on 1, and 2 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreLuma Health · 8.6/10
  • Free planonly Patient Access
  • Most featuresPatient Access · 2 of 4

Luma Health scores higher on our rubric for patient portal software: 8.6 against 8.2 out of 10; our editors rank them #6 and #8.

Patient Access offers free plan; Luma Health doesn't.

Luma Health is the better fit for health systems focused on access and scheduling. Patient Access is the better fit for UK patients using NHS and local care services.

  • Luma Health fits best

    Health systems focused on access and scheduling

  • Patient Access fits best

    UK patients using NHS and local care services

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Luma Health 8.6/10 Visit ↗ Patient Access 8.2/10 Visit ↗
At a glance
Editor score 8.6 8.2
Ranking #6 in Patient Portal Software #8 in Patient Portal Software
Best for Health systems focused on access and scheduling UK patients using NHS and local care services
Pricing model Paid Free
Starting price Pricing on request Free plan
Free plan — ✓ (best)
Free trial — —
Deployment Cloud Cloud, Mobile
Platforms Web Web, iOS, Android
Support Email, Docs Email
Built for Mid-market, Enterprise Solo
Features Luma Health 0/4 · Patient Access 2/4
Secure messaging Not checked yet ✓ (best)
Record access Not checked yet ✓ (best)
Online payments Not checked yet Not checked yet
Digital forms Not checked yet Not checked yet
Specs
Appointment tools Not checked yet Self-schedule
Mobile access Not checked yet Web-and-app
Our review
Pros
  • Bidirectional EHR scheduling integration with appointment availability and writeback
  • Automated waitlist offers help fill canceled appointment slots
  • Scheduling, intake, reminders, telehealth, and payments in one platform
  • Book in-person or remote GP appointments and request repeat prescriptions.
  • View and share medical records, then message a GP practice.
  • Access selected NHS referrals and local pharmacy services.
Cons
  • Contact-sales pricing limits upfront plan comparison
  • Web-only access may not suit teams requiring native desktop or mobile apps
  • Emphasizes access workflows more than records and patient messaging
  • GP-linked features depend on practice participation and availability.
  • Self-referral is limited to selected NHS services.
  • It focuses on patient access rather than a broad practice portal.
Our verdict

Luma Health provides cloud software for healthcare organizations that want to manage patient access and engagement. Its capabilities cover online appointment scheduling through text messages, provider websites, and Google; configurable…

Read the review →

Patient Access connects people in the UK with participating GP practices and local health services through a website and mobile app. It is aimed at patients who want to manage routine care online: depending on their practice, they can book…

Read the review →
  1. Luma HealthPatient Portal Software 8.6Pricing on request
  2. Patient AccessPatient Portal Software 8.2Free plan

Strengths and trade-offs

  • Luma Health — where it wins

    • Bidirectional EHR scheduling integration with appointment availability and writeback
    • Automated waitlist offers help fill canceled appointment slots
    • Scheduling, intake, reminders, telehealth, and payments in one platform

    Where it doesn't

    • Contact-sales pricing limits upfront plan comparison
    • Web-only access may not suit teams requiring native desktop or mobile apps
    • Emphasizes access workflows more than records and patient messaging

  • Patient Access — where it wins

    • Book in-person or remote GP appointments and request repeat prescriptions.
    • View and share medical records, then message a GP practice.
    • Access selected NHS referrals and local pharmacy services.

    Where it doesn't

    • GP-linked features depend on practice participation and availability.
    • Self-referral is limited to selected NHS services.
    • It focuses on patient access rather than a broad practice portal.

More comparisons

All patient portal software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update