CharmHealth Patient Portal vs Luma Health

CharmHealth Patient Portal7.8Visit Luma Health—Visit

Higher score CharmHealth Patient Portal #4 in Patient Portal Software 7.8/10 Free plan Free plan✓ 4 of 4 features Visit CharmHealth

vs

Luma Health #6 in Patient Portal Software —/10 Pricing on request ✓ 0 of 4 features Visit Luma Health

• CharmHealth Patient Portal fits best

  Practices wanting a free portal with mobile access

• Luma Health fits best

  Health systems focused on access and scheduling

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Side by side

Feature	CharmHealth Patient Portal 7.8/10 Visit ↗	Luma Health —/10 Visit ↗
At a glance
Editor score	7.8	—
Ranking	#4 in Patient Portal Software	#6 in Patient Portal Software
Best for	Practices wanting a free portal with mobile access	Health systems focused on access and scheduling
Pricing model	Free plan + paid	Paid
Starting price	Not published	Not published
Free plan	✓ (best)	—
Free trial	—	—
Deployment	Cloud, Mobile	Cloud
Platforms	Web, iOS, Android	Web
Support	Email, Live chat, Docs	Email, Docs
Compliance	HIPAA	SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features CharmHealth Patient Portal 4/4 · Luma Health 0/4
Secure messaging	✓ (best)	Not published
Record access	✓ (best)	Not published
Online payments	✓ (best)	Not published
Digital forms	✓ (best)	Not published
Specs
Appointment tools	Self-schedule	Not published
Mobile access	Web-and-app	Not published
Our review
Pros	Patients can access records, visit summaries, lab results and medications. Supports secure messaging, appointment requests, forms, refills and telehealth. Available on the web and through iOS and Android apps.	Bidirectional EHR scheduling integration with appointment availability and writeback Automated waitlist offers help fill canceled appointment slots Scheduling, intake, reminders, telehealth, and payments in one platform
Cons	The Free Plan is limited to 50 encounters per month and 100 portal patients. Online payments require the practice to enable prepaid billing or a payment gateway. Paid portal access is included in EHR plans with encounter-based or provider pricing.	Contact-sales pricing limits upfront plan comparison Web-only access may not suit teams requiring native desktop or mobile apps Emphasizes access workflows more than records and patient messaging
Our verdict	Patients and family members can use CharmHealth Patient Portal, also called Charm Personal Health Record, to access and manage health information online. It suits practices that want patients to handle common portal tasks through a browser… Read the review →	Luma Health provides cloud software for healthcare organizations that want to manage patient access and engagement. Its capabilities cover online appointment scheduling through text messages, provider websites, and Google; configurable… Read the review →

Strengths and trade-offs

• CharmHealth Patient Portal — where it wins

  • Patients can access records, visit summaries, lab results and medications.
  • Supports secure messaging, appointment requests, forms, refills and telehealth.
  • Available on the web and through iOS and Android apps.

  Where it doesn't

  • The Free Plan is limited to 50 encounters per month and 100 portal patients.
  • Online payments require the practice to enable prepaid billing or a payment gateway.
  • Paid portal access is included in EHR plans with encounter-based or provider pricing.

• Luma Health — where it wins

  • Bidirectional EHR scheduling integration with appointment availability and writeback
  • Automated waitlist offers help fill canceled appointment slots
  • Scheduling, intake, reminders, telehealth, and payments in one platform

  Where it doesn't

  • Contact-sales pricing limits upfront plan comparison
  • Web-only access may not suit teams requiring native desktop or mobile apps
  • Emphasizes access workflows more than records and patient messaging

• CharmHealth Patient Portal7.8/10 · Free plan

  A broad patient portal with web and mobile access, plus a free plan with usage limits.

  Visit CharmHealthFull verdict →
• Luma Health—/10 · Pricing on request

  A cloud patient-access platform for scheduling, intake, waitlists, telehealth, and payments.

  Visit Luma HealthFull verdict →