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Head-to-head · Patient Portal Software

CharmHealth Patient Portal vs Luma Health

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score CharmHealth Patient Portal #4 in Patient Portal Software 8.8/10 Free plan Free plan✓ 4 of 4 features Visit CharmHealth
Luma Health #6 in Patient Portal Software 8.6/10 Pricing on request ✓ 0 of 4 features Visit Luma Health

CharmHealth Patient Portal leads on 1 check, Luma Health on 0, and 4 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreCharmHealth Patient Portal · 8.8/10
  • Free planonly CharmHealth Patient Portal
  • Most featuresCharmHealth Patient Portal · 4 of 4

CharmHealth Patient Portal scores higher on our rubric for patient portal software: 8.8 against 8.6 out of 10; our editors rank them #4 and #6.

CharmHealth Patient Portal offers free plan; Luma Health doesn't.

CharmHealth Patient Portal is the better fit for practices wanting a free portal with mobile access. Luma Health is the better fit for health systems focused on access and scheduling.

  • CharmHealth Patient Portal fits best

    Practices wanting a free portal with mobile access

  • Luma Health fits best

    Health systems focused on access and scheduling

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature CharmHealth Patient Portal 8.8/10 Visit ↗ Luma Health 8.6/10 Visit ↗
At a glance
Editor score 8.8 8.6
Ranking #4 in Patient Portal Software #6 in Patient Portal Software
Best for Practices wanting a free portal with mobile access Health systems focused on access and scheduling
Pricing model Free plan + paid Paid
Starting price — Pricing on request
Free plan ✓ (best) —
Free trial — —
Deployment Cloud, Mobile Cloud
Platforms Web, iOS, Android Web
Support Email, Live chat, Docs Email, Docs
Compliance HIPAA SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA
Built for Small business, Mid-market, Enterprise Mid-market, Enterprise
Features CharmHealth Patient Portal 4/4 · Luma Health 0/4
Secure messaging ✓ (best) Not checked yet
Record access ✓ (best) Not checked yet
Online payments ✓ (best) Not checked yet
Digital forms ✓ (best) Not checked yet
Specs
Appointment tools Self-schedule Not checked yet
Mobile access Web-and-app Not checked yet
Our review
Pros
  • Patients can access records, visit summaries, lab results and medications.
  • Supports secure messaging, appointment requests, forms, refills and telehealth.
  • Available on the web and through iOS and Android apps.
  • Bidirectional EHR scheduling integration with appointment availability and writeback
  • Automated waitlist offers help fill canceled appointment slots
  • Scheduling, intake, reminders, telehealth, and payments in one platform
Cons
  • The Free Plan is limited to 50 encounters per month and 100 portal patients.
  • Online payments require the practice to enable prepaid billing or a payment gateway.
  • Paid portal access is included in EHR plans with encounter-based or provider pricing.
  • Contact-sales pricing limits upfront plan comparison
  • Web-only access may not suit teams requiring native desktop or mobile apps
  • Emphasizes access workflows more than records and patient messaging
Our verdict

Patients and family members can use CharmHealth Patient Portal, also called Charm Personal Health Record, to access and manage health information online. It suits practices that want patients to handle common portal tasks through a browser…

Read the review →

Luma Health provides cloud software for healthcare organizations that want to manage patient access and engagement. Its capabilities cover online appointment scheduling through text messages, provider websites, and Google; configurable…

Read the review →
  1. CharmHealth Patient PortalPatient Portal Software 8.8Free plan
  2. Luma HealthPatient Portal Software 8.6Pricing on request

Strengths and trade-offs

  • CharmHealth Patient Portal — where it wins

    • Patients can access records, visit summaries, lab results and medications.
    • Supports secure messaging, appointment requests, forms, refills and telehealth.
    • Available on the web and through iOS and Android apps.

    Where it doesn't

    • The Free Plan is limited to 50 encounters per month and 100 portal patients.
    • Online payments require the practice to enable prepaid billing or a payment gateway.
    • Paid portal access is included in EHR plans with encounter-based or provider pricing.

  • Luma Health — where it wins

    • Bidirectional EHR scheduling integration with appointment availability and writeback
    • Automated waitlist offers help fill canceled appointment slots
    • Scheduling, intake, reminders, telehealth, and payments in one platform

    Where it doesn't

    • Contact-sales pricing limits upfront plan comparison
    • Web-only access may not suit teams requiring native desktop or mobile apps
    • Emphasizes access workflows more than records and patient messaging
  • CharmHealth Patient Portal8.8/10 · Free plan

    A broad patient portal with web and mobile access, plus a free plan with usage limits.

    Visit CharmHealthFull verdict →
  • Luma Health8.6/10 · Pricing on request

    A cloud patient-access platform for scheduling, intake, waitlists, telehealth, and payments.

    Visit Luma HealthFull verdict →

More comparisons

All patient portal software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update