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Head-to-head · Patient Portal Software

CharmHealth Patient Portal vs Patient Access

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score CharmHealth Patient Portal #4 in Patient Portal Software 8.8/10 Free plan Free plan✓ 4 of 4 features Visit CharmHealth
Patient Access #8 in Patient Portal Software 8.2/10 Free plan Free plan✓ 2 of 4 features Visit Patient Access

CharmHealth Patient Portal leads on 0 checks, Patient Access on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreCharmHealth Patient Portal · 8.8/10
  • Free planboth
  • Most featuresCharmHealth Patient Portal · 4 of 4

CharmHealth Patient Portal scores higher on our rubric for patient portal software: 8.8 against 8.2 out of 10; our editors rank them #4 and #8.

CharmHealth Patient Portal is the better fit for practices wanting a free portal with mobile access. Patient Access is the better fit for UK patients using NHS and local care services.

  • CharmHealth Patient Portal fits best

    Practices wanting a free portal with mobile access

  • Patient Access fits best

    UK patients using NHS and local care services

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Side by side

Feature CharmHealth Patient Portal 8.8/10 Visit ↗ Patient Access 8.2/10 Visit ↗
At a glance
Editor score 8.8 8.2
Ranking #4 in Patient Portal Software #8 in Patient Portal Software
Best for Practices wanting a free portal with mobile access UK patients using NHS and local care services
Pricing model Free plan + paid Free
Starting price — Free plan
Free plan ✓ ✓
Free trial — —
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Live chat, Docs Email
Built for Small business, Mid-market, Enterprise Solo
Features CharmHealth Patient Portal 4/4 · Patient Access 2/4
Secure messaging ✓ ✓
Record access ✓ ✓
Online payments ✓ (best) Not checked yet
Digital forms ✓ (best) Not checked yet
Specs
Appointment tools Self-schedule Self-schedule
Mobile access Web-and-app Web-and-app
Our review
Pros
  • Patients can access records, visit summaries, lab results and medications.
  • Supports secure messaging, appointment requests, forms, refills and telehealth.
  • Available on the web and through iOS and Android apps.
  • Book in-person or remote GP appointments and request repeat prescriptions.
  • View and share medical records, then message a GP practice.
  • Access selected NHS referrals and local pharmacy services.
Cons
  • The Free Plan is limited to 50 encounters per month and 100 portal patients.
  • Online payments require the practice to enable prepaid billing or a payment gateway.
  • Paid portal access is included in EHR plans with encounter-based or provider pricing.
  • GP-linked features depend on practice participation and availability.
  • Self-referral is limited to selected NHS services.
  • It focuses on patient access rather than a broad practice portal.
Our verdict

Patients and family members can use CharmHealth Patient Portal, also called Charm Personal Health Record, to access and manage health information online. It suits practices that want patients to handle common portal tasks through a browser…

Read the review →

Patient Access connects people in the UK with participating GP practices and local health services through a website and mobile app. It is aimed at patients who want to manage routine care online: depending on their practice, they can book…

Read the review →
  1. CharmHealth Patient PortalPatient Portal Software 8.8Free plan
  2. Patient AccessPatient Portal Software 8.2Free plan

Strengths and trade-offs

  • CharmHealth Patient Portal — where it wins

    • Patients can access records, visit summaries, lab results and medications.
    • Supports secure messaging, appointment requests, forms, refills and telehealth.
    • Available on the web and through iOS and Android apps.

    Where it doesn't

    • The Free Plan is limited to 50 encounters per month and 100 portal patients.
    • Online payments require the practice to enable prepaid billing or a payment gateway.
    • Paid portal access is included in EHR plans with encounter-based or provider pricing.

  • Patient Access — where it wins

    • Book in-person or remote GP appointments and request repeat prescriptions.
    • View and share medical records, then message a GP practice.
    • Access selected NHS referrals and local pharmacy services.

    Where it doesn't

    • GP-linked features depend on practice participation and availability.
    • Self-referral is limited to selected NHS services.
    • It focuses on patient access rather than a broad practice portal.

More comparisons

All patient portal software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update