Head-to-head · Patient Portal Software
CharmHealth Patient Portal vs Patient Access
CharmHealth Patient Portal leads on 2 checks, Patient Access on 0, and 3 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreCharmHealth Patient Portal · 7.8/10
- Free planboth
- Most featuresCharmHealth Patient Portal · 4 of 4
Our editors rank CharmHealth Patient Portal at #4 and Patient Access at #8 for patient portal software; Patient Access has no rubric score yet (facts researched, not yet scored), so the checks below decide.
CharmHealth Patient Portal offers online payments; Patient Access doesn't publish it. CharmHealth Patient Portal offers digital forms; Patient Access doesn't publish it.
CharmHealth Patient Portal is the better fit for practices wanting a free portal with mobile access. Patient Access is the better fit for UK patients using NHS and local care services.
- CharmHealth Patient Portal fits best
Practices wanting a free portal with mobile access
- Patient Access fits best
UK patients using NHS and local care services
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Side by side
| Feature | CharmHealth Patient Portal 7.8/10 Visit ↗ | Patient Access —/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 7.8 | — |
| Ranking | #4 in Patient Portal Software | #8 in Patient Portal Software |
| Best for | Practices wanting a free portal with mobile access | UK patients using NHS and local care services |
| Pricing model | Free plan + paid | Free |
| Starting price | Not published | Not published |
| Free plan | ✓ | ✓ |
| Free trial | — | — |
| Deployment | Cloud, Mobile | Cloud, Mobile |
| Platforms | Web, iOS, Android | Web, iOS, Android |
| Support | Email, Live chat, Docs | |
| Built for | Small business, Mid-market, Enterprise | Solo |
| Features CharmHealth Patient Portal 4/4 · Patient Access 2/4 | ||
| Secure messaging | ✓ | ✓ |
| Record access | ✓ | ✓ |
| Online payments | ✓ (best) | Not published |
| Digital forms | ✓ (best) | Not published |
| Specs | ||
| Appointment tools | Self-schedule | Self-schedule |
| Mobile access | Web-and-app | Web-and-app |
| Our review | ||
| Pros |
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| Cons |
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| Our verdict | Patients and family members can use CharmHealth Patient Portal, also called Charm Personal Health Record, to access and manage health information online. It suits practices that want patients to handle common portal tasks through a browser… Read the review → |
Patient Access connects people in the UK with participating GP practices and local health services through a website and mobile app. It is aimed at patients who want to manage routine care online: depending on their practice, they can book… Read the review → |
Strengths and trade-offs
CharmHealth Patient Portal — where it wins
- Patients can access records, visit summaries, lab results and medications.
- Supports secure messaging, appointment requests, forms, refills and telehealth.
- Available on the web and through iOS and Android apps.
Where it doesn't
- The Free Plan is limited to 50 encounters per month and 100 portal patients.
- Online payments require the practice to enable prepaid billing or a payment gateway.
- Paid portal access is included in EHR plans with encounter-based or provider pricing.
Patient Access — where it wins
- Book in-person or remote GP appointments and request repeat prescriptions.
- View and share medical records, then message a GP practice.
- Access selected NHS referrals and local pharmacy services.
Where it doesn't
- GP-linked features depend on practice participation and availability.
- Self-referral is limited to selected NHS services.
- It focuses on patient access rather than a broad practice portal.
- CharmHealth Patient Portal7.8/10 · Free plan
A broad patient portal with web and mobile access, plus a free plan with usage limits.
Visit CharmHealthFull verdict → - Patient Access—/10 · Free plan
A free web and mobile portal for GP services and selected local care.
Visit Patient AccessFull verdict →
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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026