LivePerson Conversation Builder vs Freshworks Freddy AI Agent

LCLivePerson Conversation Builder8.9Visit Freshworks Freddy AI Agent8.5Visit

Higher score LC LivePerson Conversation Builder #4 in Conversational Chatbots Software 8.9/10 Pricing on request ✓ 1 of 3 features Visit LivePerson

vs

Freshworks Freddy AI Agent #7 in Conversational Chatbots Software 8.5/10 14-day trial Free trial✓ 1 of 3 features Visit Freshworks

• LivePerson Conversation Builder fits best

  Large businesses automating customer messaging

• Freshworks Freddy AI Agent fits best

  Support teams automating routine service actions

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Side by side

Feature	LCLivePerson Conversation Builder 8.9/10 Visit ↗	Freshworks Freddy AI Agent 8.5/10 Visit ↗
At a glance
Editor score	8.9	8.5
Ranking	#4 in Conversational Chatbots Software	#7 in Conversational Chatbots Software
Best for	Large businesses automating customer messaging	Support teams automating routine service actions
Pricing model	Paid	Paid
Starting price	—	$29/seat/mo
Free plan	—	—
Free trial	—	14 days
Deployment	Cloud	Cloud
Platforms	Web	Web
Support	Email, Live chat, Tickets, Docs · 24/7	Email, Community, Docs
Integrations	6 integrations	5 integrations
Built for	Enterprise	Small business, Mid-market, Enterprise
Features LivePerson Conversation Builder 1/3 · Freshworks Freddy AI Agent 1/3
AI-generated replies	Not checked yet	Not checked yet
Human handoff	✓	✓
Visual flow builder	Not checked yet	Not checked yet
Specs
Deployment channels	multichannel	Not checked yet
Chatbots included	Not checked yet	Not checked yet
Supported languages	Not checked yet	Not checked yet
Our review
Pros	Point-and-click builder, guided creation, and prebuilt conversation templates Connects to business systems, APIs, and knowledge bases Generative answers, conversation analysis, and transfers to human agents	Can process refunds, update orders, and change subscriptions through connected systems Handles email, web chat, WhatsApp, and social messaging conversations Escalates to human agents with conversation context preserved
Cons	Pricing requires a sales quote, making costs harder to compare No free plan is offered Access is through LivePerson's Conversational Cloud platform	Additional AI Agent sessions cost $49 per 100 sessions The $29-per-agent monthly entry plan is billed annually Autonomous voice support is not documented for Freddy AI Agent
Our verdict	LivePerson Conversation Builder is a cloud-based tool for enterprises creating automated customer conversations across messaging channels. Its point-and-click visual builder, guided assistant, and prebuilt templates support teams designing… Read the review →	Freshworks Freddy AI Agent automates customer support conversations and service tasks for teams that want to handle routine requests without routing every interaction to a person. Built into Freshdesk Omni, it supports email, web chat,… Read the review →

Strengths and trade-offs

• LivePerson Conversation Builder — where it wins

  • Point-and-click builder, guided creation, and prebuilt conversation templates
  • Connects to business systems, APIs, and knowledge bases
  • Generative answers, conversation analysis, and transfers to human agents

  Where it doesn't

  • Pricing requires a sales quote, making costs harder to compare
  • No free plan is offered
  • Access is through LivePerson's Conversational Cloud platform

• Freshworks Freddy AI Agent — where it wins

  • Can process refunds, update orders, and change subscriptions through connected systems
  • Handles email, web chat, WhatsApp, and social messaging conversations
  • Escalates to human agents with conversation context preserved

  Where it doesn't

  • Additional AI Agent sessions cost $49 per 100 sessions
  • The $29-per-agent monthly entry plan is billed annually
  • Autonomous voice support is not documented for Freddy AI Agent

• LCLivePerson Conversation Builder8.9/10 · Pricing on request

  An enterprise chatbot builder combining reusable flows, knowledge integrations, analytics, and human handoff.

  Visit LivePersonFull verdict →
• Freshworks Freddy AI Agent8.5/10 · 14-day trial

  Automates routine service workflows across messaging and email, with usage charges beyond included sessions.

  Visit FreshworksFull verdict →