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Head-to-head · Conversational Chatbots Software

Intercom vs LivePerson Conversation Builder

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Intercom #2 in Conversational Chatbots Software 9.1/10 14-day trial Free trial✓ 0 of 3 features Visit Intercom
LivePerson Conversation Builder #4 in Conversational Chatbots Software 8.9/10 Pricing on request ✓ 1 of 3 features Visit LivePerson

Intercom leads on 0 checks, LivePerson Conversation Builder on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreIntercom · 9.1/10
  • Free trialonly Intercom
  • Most featuresLivePerson Conversation Builder · 1 of 3

Intercom scores higher on our rubric for conversational chatbots software: 9.1 against 8.9 out of 10; our editors rank them #2 and #4.

Intercom is the better fit for support teams wanting chatbots with a full service inbox. LivePerson Conversation Builder is the better fit for large businesses automating customer messaging.

  • Intercom fits best

    Support teams wanting chatbots with a full service inbox

  • LivePerson Conversation Builder fits best

    Large businesses automating customer messaging

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Intercom 9.1/10 Visit ↗ LivePerson Conversation Builder 8.9/10 Visit ↗
At a glance
Editor score 9.1 8.9
Ranking #2 in Conversational Chatbots Software #4 in Conversational Chatbots Software
Best for Support teams wanting chatbots with a full service inbox Large businesses automating customer messaging
Pricing model Paid Paid
Starting price $29/seat/mo —
Free plan — —
Free trial 14 days —
Deployment Cloud, Mobile Cloud
Platforms Web, iOS, Android Web
Support Email, Live chat, Community, Docs · 24/7 Email, Live chat, Tickets, Docs · 24/7
Compliance SOC 2, ISO 27001, GDPR, HIPAA, 2FA SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS
Integrations 450+ integrations 6 integrations
Built for Solo, Small business, Mid-market, Enterprise Enterprise
Features Intercom 0/3 · LivePerson Conversation Builder 1/3
AI-generated replies Not checked yet Not checked yet
Human handoff Not checked yet ✓ (best)
Visual flow builder Not checked yet Not checked yet
Specs
Deployment channels Not checked yet multichannel
Chatbots included Not checked yet Not checked yet
Supported languages Not checked yet Not checked yet
Our review
Pros
  • Fin AI Agent can hand conversations to people with context intact
  • Shared inbox, ticketing, automation, and help center tools work together
  • Supports email, phone, SMS, WhatsApp, and social messaging
  • Point-and-click builder, guided creation, and prebuilt conversation templates
  • Connects to business systems, APIs, and knowledge bases
  • Generative answers, conversation analysis, and transfers to human agents
Cons
  • No free plan; Essential starts at $29 per seat per month, billed annually
  • Fin AI Agent is priced separately at $0.99 per outcome
  • Advanced and Expert add substantial per-seat costs for expanded controls
  • Pricing requires a sales quote, making costs harder to compare
  • No free plan is offered
  • Access is through LivePerson's Conversational Cloud platform
Our verdict

Intercom combines AI chat with a wider customer service workspace, making it relevant to support teams that want automated answers alongside live-agent conversations, ticketing, and help content. Its Messenger serves website and in-product…

Read the review →

LivePerson Conversation Builder is a cloud-based tool for enterprises creating automated customer conversations across messaging channels. Its point-and-click visual builder, guided assistant, and prebuilt templates support teams designing…

Read the review →
  1. IntercomConversational Chatbots Software 9.114-day trial
  2. LivePerson Conversation BuilderConversational Chatbots Software 8.9Pricing on request

Strengths and trade-offs

  • Intercom — where it wins

    • Fin AI Agent can hand conversations to people with context intact
    • Shared inbox, ticketing, automation, and help center tools work together
    • Supports email, phone, SMS, WhatsApp, and social messaging

    Where it doesn't

    • No free plan; Essential starts at $29 per seat per month, billed annually
    • Fin AI Agent is priced separately at $0.99 per outcome
    • Advanced and Expert add substantial per-seat costs for expanded controls

  • LivePerson Conversation Builder — where it wins

    • Point-and-click builder, guided creation, and prebuilt conversation templates
    • Connects to business systems, APIs, and knowledge bases
    • Generative answers, conversation analysis, and transfers to human agents

    Where it doesn't

    • Pricing requires a sales quote, making costs harder to compare
    • No free plan is offered
    • Access is through LivePerson's Conversational Cloud platform
  • Intercom9.1/10 · 14-day trial

    A broad customer service suite pairing Fin AI Agent with live chat, ticketing, and omnichannel support.

    Visit IntercomFull verdict →
  • LivePerson Conversation Builder8.9/10 · Pricing on request

    An enterprise chatbot builder combining reusable flows, knowledge integrations, analytics, and human handoff.

    Visit LivePersonFull verdict →

More comparisons

All conversational chatbots software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update