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Head-to-head · Chatbot Builders

Intercom vs Botpress

  • Updated Sep 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score Intercom #6 in Chatbot Builders 7.1/10 From $29/user/mo (annual) · 14-day trial ✓ 0 of 4 features Visit Intercom
Botpress #16 in Chatbot Builders 6.3/10 Free plan · paid from $150/mo (annual) Free plan✓ 4 of 4 features Visit Botpress

Intercom leads on 0 checks, Botpress on 5, and 0 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreIntercom · 7.1/10
  • Free planonly Botpress
  • Most featuresBotpress · 4 of 4

Intercom scores higher on our rubric for chatbot builders: 7.1 against 6.3 out of 10; our editors rank them #6 and #16.

Botpress offers free plan; Intercom doesn't. Botpress offers visual flow builder; Intercom doesn't publish it. Botpress offers ai bot generation; Intercom doesn't publish it. Botpress offers knowledge-base answers; Intercom doesn't publish it. Botpress offers human handoff; Intercom doesn't publish it.

Intercom is the better fit for businesses wanting chatbot plus full support operations. Botpress is the better fit for teams building full-featured multichannel bots.

  • Intercom fits best

    Businesses wanting chatbot plus full support operations

  • Botpress fits best

    Teams building full-featured multichannel bots

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.

Side by side

Feature Intercom 7.1/10 Visit ↗ Botpress 6.3/10 Visit ↗
At a glance
Editor score 7.1 6.3
Ranking #6 in Chatbot Builders #16 in Chatbot Builders
Best for Businesses wanting chatbot plus full support operations Teams building full-featured multichannel bots
Pricing model Paid Free plan + paid
Starting price Not published $150/mo
Free plan — ✓ (best)
Free trial — —
Deployment Cloud, Mobile Cloud, Browser extension
Platforms Web, iOS, Android Web
Support Email, Live chat, Community, Docs · 24/7 Live chat, Community, Docs
Compliance SOC 2, ISO 27001, GDPR, HIPAA, 2FA HIPAA
Integrations 450+ integrations 8 integrations
Built for Solo, Small business, Mid-market, Enterprise Solo, Small business, Mid-market, Enterprise
Features Intercom 0/4 · Botpress 4/4
Visual flow builder Not published ✓ (best)
AI bot generation Not published ✓ (best)
Knowledge-base answers Not published ✓ (best)
Human handoff Not published ✓ (best)
Specs
Deployment channels Not published Multichannel
Included conversations Not published 250 /mo
Our review
Pros
  • Combines AI chat, live agents, ticketing, inboxes, and help centers
  • Supports email, phone, SMS, WhatsApp, and social messaging
  • Offers 450 integrations plus web, iOS, Android, and API access
  • Visual workflows, AI agents, testing, and conversation analysis
  • Knowledge bases support websites, documents, tables, and structured data
  • Webchat, messaging channels, human handoff, and API connectivity
Cons
  • No free plan is available
  • Paid plans use per-seat pricing billed annually
  • Advanced automation and enterprise controls require higher tiers
  • Pay-as-you-go support is limited to the community
  • Plus and Team plans use monthly message and event allowances
  • Managed deployments may require custom development and implementation
Our verdict

Intercom combines website and in-product Messenger chat with Fin AI Agent, shared inboxes, ticketing, workflows, help centers, reporting, and analytics. It is designed for businesses that want chatbot support alongside a broader customer…

Read the review →

Botpress is a cloud platform for building, testing, deploying, and managing AI agents and chatbots. It is aimed at teams that need more than a basic website widget, with a visual drag-and-drop workflow editor, configurable AI behavior,…

Read the review →
  1. IntercomChatbot Builders 7.1From $29/user/mo (annual) · 14-day trial
  2. BotpressChatbot Builders 6.3Free plan · paid from $150/mo (annual)

Strengths and trade-offs

  • Intercom — where it wins

    • Combines AI chat, live agents, ticketing, inboxes, and help centers
    • Supports email, phone, SMS, WhatsApp, and social messaging
    • Offers 450 integrations plus web, iOS, Android, and API access

    Where it doesn't

    • No free plan is available
    • Paid plans use per-seat pricing billed annually
    • Advanced automation and enterprise controls require higher tiers

  • Botpress — where it wins

    • Visual workflows, AI agents, testing, and conversation analysis
    • Knowledge bases support websites, documents, tables, and structured data
    • Webchat, messaging channels, human handoff, and API connectivity

    Where it doesn't

    • Pay-as-you-go support is limited to the community
    • Plus and Team plans use monthly message and event allowances
    • Managed deployments may require custom development and implementation
  • Intercom7.1/10 · From $29/user/mo (annual) · 14-day trial

    A broad support workspace that combines Fin AI Agent with live-agent operations.

    Visit IntercomFull verdict →
  • Botpress6.3/10 · Free plan · paid from $150/mo (annual)

    A broad toolkit for teams creating multichannel AI bots with visual controls.

    Visit BotpressFull verdict →

More comparisons

All chatbot builders comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update