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Head-to-head · Conversational Chatbots Software

Freshworks Freddy AI Agent vs Botpress

  • Updated Sep 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score Freshworks Freddy AI Agent #6 in Conversational Chatbots Software 6.9/10 From $29/mo (annual) · 14-day trial ✓ 1 of 3 features Visit Freshworks
Botpress #7 in Conversational Chatbots Software 6.7/10 Free plan · paid from $150/mo (annual) Free plan✓ 1 of 3 features Visit Botpress

Freshworks Freddy AI Agent leads on 1 check, Botpress on 1, and 1 is even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFreshworks Freddy AI Agent · 6.9/10
  • Lowest starting priceFreshworks Freddy AI Agent · $29/mo
  • Free planonly Botpress

Freshworks Freddy AI Agent scores higher on our rubric for conversational chatbots software: 6.9 against 6.7 out of 10; our editors rank them #6 and #7.

Botpress offers free plan; Freshworks Freddy AI Agent doesn't. Freshworks Freddy AI Agent is cheaper to start at $29/mo against $150/mo.

Freshworks Freddy AI Agent is the better fit for support teams automating routine service actions. Botpress is the better fit for builders wanting a free start and visual AI tools.

  • Freshworks Freddy AI Agent fits best

    Support teams automating routine service actions

  • Botpress fits best

    Builders wanting a free start and visual AI tools

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.

Side by side

Feature Freshworks Freddy AI Agent 6.9/10 Visit ↗ Botpress 6.7/10 Visit ↗
At a glance
Editor score 6.9 6.7
Ranking #6 in Conversational Chatbots Software #7 in Conversational Chatbots Software
Best for Support teams automating routine service actions Builders wanting a free start and visual AI tools
Pricing model Paid Free plan + paid
Starting price $29/mo (best) $150/mo
Free plan — ✓ (best)
Free trial — —
Deployment Cloud Cloud, Browser extension
Platforms Web Web
Support Email, Community, Docs Live chat, Community, Docs
Integrations 5 integrations 8 integrations
Built for Small business, Mid-market, Enterprise Solo, Small business, Mid-market, Enterprise
Features Freshworks Freddy AI Agent 1/3 · Botpress 1/3
AI-generated replies Not published Not published
Human handoff ✓ ✓
Visual flow builder Not published Not published
Specs
Deployment channels Not published multichannel
Chatbots included Not published Not published
Supported languages Not published Not published
Our review
Pros
  • Can process refunds, update orders, and change subscriptions through connected systems
  • Handles email, web chat, WhatsApp, and social messaging conversations
  • Escalates to human agents with conversation context preserved
  • Drag-and-drop flows plus AI-generated conversation designs
  • Knowledge bases support websites, documents, spreadsheets, and structured data
  • Human handoff includes escalation, assignment, inbox, and conversation history
Cons
  • Additional AI Agent sessions cost $49 per 100 sessions
  • The $29-per-agent monthly entry plan is billed annually
  • Autonomous voice support is not documented for Freddy AI Agent
  • Free plan is capped at 3 seats and 3 AI agents
  • Plus includes 250 conversations per month
  • Advanced team controls begin on the $750/month Team plan
Our verdict

Freshworks Freddy AI Agent automates customer support conversations and service tasks for teams that want to handle routine requests without routing every interaction to a person. Built into Freshdesk Omni, it supports email, web chat,…

Read the review →

Botpress is a platform for building, testing, deploying, and managing AI agents and chatbots. Its visual Studio is aimed at builders who want drag-and-drop conversation design alongside AI-generated flows, connected knowledge, custom code,…

Read the review →
  1. Freshworks Freddy AI AgentConversational Chatbots Software 6.9From $29/mo (annual) · 14-day trial
  2. BotpressConversational Chatbots Software 6.7Free plan · paid from $150/mo (annual)

Strengths and trade-offs

  • Freshworks Freddy AI Agent — where it wins

    • Can process refunds, update orders, and change subscriptions through connected systems
    • Handles email, web chat, WhatsApp, and social messaging conversations
    • Escalates to human agents with conversation context preserved

    Where it doesn't

    • Additional AI Agent sessions cost $49 per 100 sessions
    • The $29-per-agent monthly entry plan is billed annually
    • Autonomous voice support is not documented for Freddy AI Agent

  • Botpress — where it wins

    • Drag-and-drop flows plus AI-generated conversation designs
    • Knowledge bases support websites, documents, spreadsheets, and structured data
    • Human handoff includes escalation, assignment, inbox, and conversation history

    Where it doesn't

    • Free plan is capped at 3 seats and 3 AI agents
    • Plus includes 250 conversations per month
    • Advanced team controls begin on the $750/month Team plan
  • Freshworks Freddy AI Agent6.9/10 · From $29/mo (annual) · 14-day trial

    Automates routine service workflows across messaging and email, with usage charges beyond included sessions.

    Visit FreshworksFull verdict →
  • Botpress6.7/10 · Free plan · paid from $150/mo (annual)

    A visual, multichannel chatbot platform with a free starting tier and AI-assisted building.

    Visit BotpressFull verdict →

More comparisons

All conversational chatbots software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update