Zoho SalesIQ vs Freshworks Freddy AI Agent

Zoho SalesIQ8.7Visit Freshworks Freddy AI Agent8.5Visit

Higher score Zoho SalesIQ #5 in Conversational Chatbots Software 8.7/10 Free plan · 15-day trial Free planFree trial✓ 0 of 3 features Visit Zoho SalesIQ

vs

Freshworks Freddy AI Agent #7 in Conversational Chatbots Software 8.5/10 14-day trial Free trial✓ 1 of 3 features Visit Freshworks

• Zoho SalesIQ fits best

  Teams wanting affordable chatbots with visitor tracking

• Freshworks Freddy AI Agent fits best

  Support teams automating routine service actions

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Side by side

Feature	Zoho SalesIQ 8.7/10 Visit ↗	Freshworks Freddy AI Agent 8.5/10 Visit ↗
At a glance
Editor score	8.7	8.5
Ranking	#5 in Conversational Chatbots Software	#7 in Conversational Chatbots Software
Best for	Teams wanting affordable chatbots with visitor tracking	Support teams automating routine service actions
Pricing model	Free plan + paid	Paid
Starting price	—	$29/seat/mo
Free plan	✓ (best)	—
Free trial	15 days	14 days
Free trial length	15 days · no card needed	14 days
Deployment	Cloud, Desktop, Mobile	Cloud
Platforms	Web, Windows, macOS, Linux, iOS, Android	Web
Support	Email, Phone, Live chat, Community, Docs	Email, Community, Docs
Integrations	20 integrations	5 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Zoho SalesIQ 0/3 · Freshworks Freddy AI Agent 1/3
AI-generated replies	Not checked yet	Not checked yet
Human handoff	Not checked yet	✓ (best)
Visual flow builder	Not checked yet	Not checked yet
Specs
Deployment channels	Not checked yet	Not checked yet
Chatbots included	Not checked yet	Not checked yet
Supported languages	Not checked yet	Not checked yet
Our review
Pros	Combines live chat, visitor insights, lead scoring, and chatbots Free plan includes 3 operator licenses and 100 chats per month Connects with Zoho apps, Salesforce, Zendesk, and messaging channels	Can process refunds, update orders, and change subscriptions through connected systems Handles email, web chat, WhatsApp, and social messaging conversations Escalates to human agents with conversation context preserved
Cons	Free plan is limited to 100 chats per month Basic is capped at 1,000 chat sessions and 50,000 visitors per month Answer Bot and chat translation are reserved for Enterprise	Additional AI Agent sessions cost $49 per 100 sessions The $29-per-agent monthly entry plan is billed annually Autonomous voice support is not documented for Freddy AI Agent
Our verdict	Zoho SalesIQ brings website and mobile-app visitor conversations, activity tracking, lead qualification, and automated responses into one customer engagement product. It suits teams that want live-agent chat alongside codeless or… Read the review →	Freshworks Freddy AI Agent automates customer support conversations and service tasks for teams that want to handle routine requests without routing every interaction to a person. Built into Freshdesk Omni, it supports email, web chat,… Read the review →

Strengths and trade-offs

• Zoho SalesIQ — where it wins

  • Combines live chat, visitor insights, lead scoring, and chatbots
  • Free plan includes 3 operator licenses and 100 chats per month
  • Connects with Zoho apps, Salesforce, Zendesk, and messaging channels

  Where it doesn't

  • Free plan is limited to 100 chats per month
  • Basic is capped at 1,000 chat sessions and 50,000 visitors per month
  • Answer Bot and chat translation are reserved for Enterprise

• Freshworks Freddy AI Agent — where it wins

  • Can process refunds, update orders, and change subscriptions through connected systems
  • Handles email, web chat, WhatsApp, and social messaging conversations
  • Escalates to human agents with conversation context preserved

  Where it doesn't

  • Additional AI Agent sessions cost $49 per 100 sessions
  • The $29-per-agent monthly entry plan is billed annually
  • Autonomous voice support is not documented for Freddy AI Agent

• Zoho SalesIQ8.7/10 · Free plan · 15-day trial

  A flexible chat and visitor-tracking suite, with a free tier and higher limits on paid plans.

  Visit Zoho SalesIQFull verdict →
• Freshworks Freddy AI Agent8.5/10 · 14-day trial

  Automates routine service workflows across messaging and email, with usage charges beyond included sessions.

  Visit FreshworksFull verdict →