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Head-to-head · Conversational Chatbots Software

Amazon Lex vs Zoho SalesIQ

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Amazon Lex #1 in Conversational Chatbots Software 9.2/10 Paid ✓ 1 of 3 features Visit Amazon Lex
Zoho SalesIQ #5 in Conversational Chatbots Software 8.7/10 Free plan · 15-day trial Free planFree trial✓ 0 of 3 features Visit Zoho SalesIQ

Amazon Lex leads on 0 checks, Zoho SalesIQ on 1, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreAmazon Lex · 9.2/10
  • Free planonly Zoho SalesIQ
  • Free trialonly Zoho SalesIQ
  • Most featuresAmazon Lex · 1 of 3

Amazon Lex scores higher on our rubric for conversational chatbots software: 9.2 against 8.7 out of 10; our editors rank them #1 and #5.

Zoho SalesIQ offers free plan; Amazon Lex doesn't.

Amazon Lex is the better fit for teams building multichannel bots in AWS. Zoho SalesIQ is the better fit for teams wanting affordable chatbots with visitor tracking.

  • Amazon Lex fits best

    Teams building multichannel bots in AWS

  • Zoho SalesIQ fits best

    Teams wanting affordable chatbots with visitor tracking

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Side by side

Feature Amazon Lex 9.2/10 Visit ↗ Zoho SalesIQ 8.7/10 Visit ↗
At a glance
Editor score 9.2 8.7
Ranking #1 in Conversational Chatbots Software #5 in Conversational Chatbots Software
Best for Teams building multichannel bots in AWS Teams wanting affordable chatbots with visitor tracking
Pricing model Paid Free plan + paid
Starting price $0.00075/unit usage-based —
Free plan — ✓ (best)
Free trial — 15 days
Deployment Cloud Cloud, Desktop, Mobile
Platforms Web Web, Windows, macOS, Linux, iOS, Android
Support Docs Email, Phone, Live chat, Community, Docs
Integrations 12 integrations 20 integrations
Built for Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Amazon Lex 1/3 · Zoho SalesIQ 0/3
AI-generated replies Not checked yet Not checked yet
Human handoff ✓ (best) Not checked yet
Visual flow builder Not checked yet Not checked yet
Specs
Deployment channels multichannel Not checked yet
Chatbots included Not checked yet Not checked yet
Supported languages Not checked yet Not checked yet
Our review
Pros
  • Combines intent, slot, and multi-turn dialogue management with voice recognition.
  • Creates bots from natural-language descriptions and authorized knowledge sources.
  • Supports deployment across messaging, apps, and contact centers with human escalation.
  • Combines live chat, visitor insights, lead scoring, and chatbots
  • Free plan includes 3 operator licenses and 100 chats per month
  • Connects with Zoho apps, Salesforce, Zendesk, and messaging channels
Cons
  • Usage pricing spans separate text, speech, and designer charges.
  • Its integration set leans on AWS services and supported messaging platforms.
  • AWS Lambda fulfillment and broader AWS components may suit AWS-centered teams best.
  • Free plan is limited to 100 chats per month
  • Basic is capped at 1,000 chat sessions and 50,000 visitors per month
  • Answer Bot and chat translation are reserved for Enterprise
Our verdict

Amazon Lex is a managed AWS service for building, testing, publishing, and monitoring voice and text conversational interfaces. Its intent, slot, and multi-turn dialogue tools suit teams creating bots for customer conversations, FAQ…

Read the review →

Zoho SalesIQ brings website and mobile-app visitor conversations, activity tracking, lead qualification, and automated responses into one customer engagement product. It suits teams that want live-agent chat alongside codeless or…

Read the review →
  1. Amazon LexConversational Chatbots Software 9.2Paid
  2. Zoho SalesIQConversational Chatbots Software 8.7Free plan · 15-day trial

Strengths and trade-offs

  • Amazon Lex — where it wins

    • Combines intent, slot, and multi-turn dialogue management with voice recognition.
    • Creates bots from natural-language descriptions and authorized knowledge sources.
    • Supports deployment across messaging, apps, and contact centers with human escalation.

    Where it doesn't

    • Usage pricing spans separate text, speech, and designer charges.
    • Its integration set leans on AWS services and supported messaging platforms.
    • AWS Lambda fulfillment and broader AWS components may suit AWS-centered teams best.

  • Zoho SalesIQ — where it wins

    • Combines live chat, visitor insights, lead scoring, and chatbots
    • Free plan includes 3 operator licenses and 100 chats per month
    • Connects with Zoho apps, Salesforce, Zendesk, and messaging channels

    Where it doesn't

    • Free plan is limited to 100 chats per month
    • Basic is capped at 1,000 chat sessions and 50,000 visitors per month
    • Answer Bot and chat translation are reserved for Enterprise

More comparisons

All conversational chatbots software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update