Keep vs Splunk IT Service Intelligence

Keep7.9Visit Splunk IT Service Intelligence7.7Visit

Higher score Keep #3 in Alert Management Software 7.9/10 Free plan · paid from $199/mo Free plan✓ 4 of 4 features Visit Keep

vs

Splunk IT Service Intelligence #4 in Alert Management Software 7.7/10 Pricing on request ✓ 4 of 4 features Visit Splunk

• Keep fits best

  Teams wanting automation and AI correlation

• Splunk IT Service Intelligence fits best

  Large IT operations teams

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Side by side

Feature	Keep 7.9/10 Visit ↗	Splunk IT Service Intelligence 7.7/10 Visit ↗
At a glance
Editor score	7.9	7.7
Ranking	#3 in Alert Management Software	#4 in Alert Management Software
Best for	Teams wanting automation and AI correlation	Large IT operations teams
Pricing model	Free plan + paid	Paid
Starting price	$199/mo	Not published
Free plan	✓ (best)	—
Free trial	—	—
Deployment	Cloud, Self-hosted	Cloud, Self-hosted
Platforms	Web	Web
Integrations	10 integrations	7 integrations
Features Keep 4/4 · Splunk IT Service Intelligence 4/4
Alert deduplication	✓	✓
Routing rules	✓	✓
Alert enrichment	✓	✓
Suppression rules	✓	✓
Specs
Included alert volume	200 /mo	Not published
Alert retention	14 days	Not published
Our review
Pros	Deduplicates and groups alerts to reduce noise. Automates responses with configurable workflow triggers and actions. Connects monitoring, incident, ticketing, and communication tools.	Deduplicates and correlates events into manageable episodes. Enriches alerts with service, entity, CMDB, and maintenance context. Automates episode actions and offers REST APIs for ITSI objects.
Cons	Startup is limited to 5 workflows, 1 integration, and 1 user. Growth caps deduplicated alerts at 200 per month and retention at 14 days. AI correlation and enterprise controls are reserved for Enterprise + AI.	Requires contacting sales for quote-based pricing. Designed for organizations managing complex IT environments. Service monitoring and episode management may exceed narrow alerting needs.
Our verdict	Keep is an open-source alert management and AIOps platform for SRE, operations, and engineering teams that need to bring alerts from monitoring and incident tools into one interface. It groups and deduplicates incoming alerts, adds context… Read the review →	Splunk IT Service Intelligence (ITSI) brings application, infrastructure, network, and third-party monitoring data together for IT operations teams managing complex environments. It monitors service health, groups notable events into… Read the review →

Strengths and trade-offs

• Keep — where it wins

  • Deduplicates and groups alerts to reduce noise.
  • Automates responses with configurable workflow triggers and actions.
  • Connects monitoring, incident, ticketing, and communication tools.

  Where it doesn't

  • Startup is limited to 5 workflows, 1 integration, and 1 user.
  • Growth caps deduplicated alerts at 200 per month and retention at 14 days.
  • AI correlation and enterprise controls are reserved for Enterprise + AI.

• Splunk IT Service Intelligence — where it wins

  • Deduplicates and correlates events into manageable episodes.
  • Enriches alerts with service, entity, CMDB, and maintenance context.
  • Automates episode actions and offers REST APIs for ITSI objects.

  Where it doesn't

  • Requires contacting sales for quote-based pricing.
  • Designed for organizations managing complex IT environments.
  • Service monitoring and episode management may exceed narrow alerting needs.

• Keep7.9/10 · Free plan · paid from $199/mo

  Keep groups and enriches alerts, then automates response workflows across connected tools.

  Visit KeepFull verdict →
• Splunk IT Service Intelligence7.7/10 · Pricing on request

  Correlates and enriches alerts to help teams investigate service-impacting events.

  Visit SplunkFull verdict →