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Head-to-head · Alert Management Software

ServiceNow Event Management vs Splunk IT Service Intelligence

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score ServiceNow Event Management #2 in Alert Management Software 9.3/10 Pricing on request ✓ 4 of 4 features Visit ServiceNow
Splunk IT Service Intelligence #3 in Alert Management Software 9.2/10 Pricing on request ✓ 4 of 4 features Visit Splunk

ServiceNow Event Management leads on 0 checks, Splunk IT Service Intelligence on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreServiceNow Event Management · 9.3/10

ServiceNow Event Management scores higher on our rubric for alert management software: 9.3 against 9.2 out of 10; our editors rank them #2 and #3.

ServiceNow Event Management is the better fit for enterprise ServiceNow environments. Splunk IT Service Intelligence is the better fit for large IT operations teams.

  • ServiceNow Event Management fits best

    Enterprise ServiceNow environments

  • Splunk IT Service Intelligence fits best

    Large IT operations teams

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Side by side

Feature ServiceNow Event Management 9.3/10 Visit ↗ Splunk IT Service Intelligence 9.2/10 Visit ↗
At a glance
Editor score 9.3 9.2
Ranking #2 in Alert Management Software #3 in Alert Management Software
Best for Enterprise ServiceNow environments Large IT operations teams
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet —
Free trial — —
Deployment Cloud Cloud, Self-hosted
Platforms Web Web
Integrations 7 integrations 7 integrations
Features ServiceNow Event Management 4/4 · Splunk IT Service Intelligence 4/4
Alert deduplication ✓ ✓
Routing rules ✓ ✓
Alert enrichment ✓ ✓
Suppression rules ✓ ✓
Specs
Included alert volume Not checked yet Not checked yet
Alert retention Not checked yet Not checked yet
Our review
Pros
  • Correlates related alerts and supports root-cause analysis.
  • Adds CMDB configuration-item and service-impact context.
  • Automates incident creation, remediation subflows, and workflow actions.
  • Deduplicates and correlates events into manageable episodes.
  • Enriches alerts with service, entity, CMDB, and maintenance context.
  • Automates episode actions and offers REST APIs for ITSI objects.
Cons
  • Requires a custom quote rather than showing public prices.
  • Event Management is part of the ITOM Prime package, not a standalone listing.
  • Its workflows and context center on the ServiceNow ITOM ecosystem.
  • Requires contacting sales for quote-based pricing.
  • Designed for organizations managing complex IT environments.
  • Service monitoring and episode management may exceed narrow alerting needs.
Our verdict

ServiceNow Event Management collects events from monitoring systems, turns them into alerts, and helps teams investigate issues affecting services. It is intended for organizations managing infrastructure, applications, and business…

Read the review →

Splunk IT Service Intelligence (ITSI) brings application, infrastructure, network, and third-party monitoring data together for IT operations teams managing complex environments. It monitors service health, groups notable events into…

Read the review →
  1. ServiceNow Event ManagementAlert Management Software 9.3Pricing on request
  2. Splunk IT Service IntelligenceAlert Management Software 9.2Pricing on request

Strengths and trade-offs

  • ServiceNow Event Management — where it wins

    • Correlates related alerts and supports root-cause analysis.
    • Adds CMDB configuration-item and service-impact context.
    • Automates incident creation, remediation subflows, and workflow actions.

    Where it doesn't

    • Requires a custom quote rather than showing public prices.
    • Event Management is part of the ITOM Prime package, not a standalone listing.
    • Its workflows and context center on the ServiceNow ITOM ecosystem.

  • Splunk IT Service Intelligence — where it wins

    • Deduplicates and correlates events into manageable episodes.
    • Enriches alerts with service, entity, CMDB, and maintenance context.
    • Automates episode actions and offers REST APIs for ITSI objects.

    Where it doesn't

    • Requires contacting sales for quote-based pricing.
    • Designed for organizations managing complex IT environments.
    • Service monitoring and episode management may exceed narrow alerting needs.
  • ServiceNow Event Management9.3/10 · Pricing on request

    A broad event-to-response workflow for organizations running ServiceNow ITOM.

    Visit ServiceNowFull verdict →
  • Splunk IT Service Intelligence9.2/10 · Pricing on request

    Correlates and enriches alerts to help teams investigate service-impacting events.

    Visit SplunkFull verdict →

More comparisons

All alert management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update