Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Head-to-head · Alert Management Software

ServiceNow Event Management vs BigPanda

  • Updated Oct 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score ServiceNow Event Management #2 in Alert Management Software 9.3/10 Pricing on request ✓ 4 of 4 features Visit ServiceNow
BigPanda #7 in Alert Management Software 8.7/10 Pricing on request ✓ 0 of 4 features Visit BigPanda

ServiceNow Event Management leads on 0 checks, BigPanda on 0, and 4 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreServiceNow Event Management · 9.3/10
  • Most featuresServiceNow Event Management · 4 of 4

ServiceNow Event Management scores higher on our rubric for alert management software: 9.3 against 8.7 out of 10; our editors rank them #2 and #7.

ServiceNow Event Management is the better fit for enterprise ServiceNow environments. BigPanda is the better fit for enterprise IT incident management teams.

  • ServiceNow Event Management fits best

    Enterprise ServiceNow environments

  • BigPanda fits best

    Enterprise IT incident management teams

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature ServiceNow Event Management 9.3/10 Visit ↗ BigPanda 8.7/10 Visit ↗
At a glance
Editor score 9.3 8.7
Ranking #2 in Alert Management Software #7 in Alert Management Software
Best for Enterprise ServiceNow environments Enterprise IT incident management teams
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet Not checked yet
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Integrations 7 integrations 2 integrations
Features ServiceNow Event Management 4/4 · BigPanda 0/4
Alert deduplication ✓ (best) Not checked yet
Routing rules ✓ (best) Not checked yet
Alert enrichment ✓ (best) Not checked yet
Suppression rules ✓ (best) Not checked yet
Specs
Included alert volume Not checked yet Not checked yet
Alert retention Not checked yet Not checked yet
Our review
Pros
  • Correlates related alerts and supports root-cause analysis.
  • Adds CMDB configuration-item and service-impact context.
  • Automates incident creation, remediation subflows, and workflow actions.
  • Correlates alerts into incidents with service and operational context
  • Includes on-call schedules, escalation policies, and multi-channel paging
  • AI assists investigation and creates incident and after-action summaries
Cons
  • Requires a custom quote rather than showing public prices.
  • Event Management is part of the ITOM Prime package, not a standalone listing.
  • Its workflows and context center on the ServiceNow ITOM ecosystem.
  • Pricing requires a customized quote
  • Tiered credit plans require a one- to three-year commitment
  • Its broad ITOps scope may exceed the needs of teams seeking alert paging alone
Our verdict

ServiceNow Event Management collects events from monitoring systems, turns them into alerts, and helps teams investigate issues affecting services. It is intended for organizations managing infrastructure, applications, and business…

Read the review →

BigPanda is a cloud-based ITOps and incident management platform for enterprise IT operations teams. It ingests monitoring, service desk, change, and topology data, then correlates alerts into incidents and adds operational context for…

Read the review →
  1. ServiceNow Event ManagementAlert Management Software 9.3Pricing on request
  2. BigPandaAlert Management Software 8.7Pricing on request

Strengths and trade-offs

  • ServiceNow Event Management — where it wins

    • Correlates related alerts and supports root-cause analysis.
    • Adds CMDB configuration-item and service-impact context.
    • Automates incident creation, remediation subflows, and workflow actions.

    Where it doesn't

    • Requires a custom quote rather than showing public prices.
    • Event Management is part of the ITOM Prime package, not a standalone listing.
    • Its workflows and context center on the ServiceNow ITOM ecosystem.

  • BigPanda — where it wins

    • Correlates alerts into incidents with service and operational context
    • Includes on-call schedules, escalation policies, and multi-channel paging
    • AI assists investigation and creates incident and after-action summaries

    Where it doesn't

    • Pricing requires a customized quote
    • Tiered credit plans require a one- to three-year commitment
    • Its broad ITOps scope may exceed the needs of teams seeking alert paging alone
  • ServiceNow Event Management9.3/10 · Pricing on request

    A broad event-to-response workflow for organizations running ServiceNow ITOM.

    Visit ServiceNowFull verdict →
  • BigPanda8.7/10 · Pricing on request

    An enterprise ITOps platform that correlates alerts and supports incident response.

    Visit BigPandaFull verdict →

More comparisons

All alert management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update