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Head-to-head · Alert Management Software

ServiceNow Event Management vs Grafana Alerting

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score ServiceNow Event Management #2 in Alert Management Software 9.3/10 Pricing on request ✓ 4 of 4 features Visit ServiceNow
Grafana Alerting #6 in Alert Management Software 8.8/10 Free plan Free plan✓ 4 of 4 features Visit Grafana

ServiceNow Event Management leads on 0 checks, Grafana Alerting on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreServiceNow Event Management · 9.3/10
  • Free planonly Grafana Alerting

ServiceNow Event Management scores higher on our rubric for alert management software: 9.3 against 8.8 out of 10; our editors rank them #2 and #6.

ServiceNow Event Management is the better fit for enterprise ServiceNow environments. Grafana Alerting is the better fit for grafana-centered monitoring teams.

  • ServiceNow Event Management fits best

    Enterprise ServiceNow environments

  • Grafana Alerting fits best

    Grafana-centered monitoring teams

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Side by side

Feature ServiceNow Event Management 9.3/10 Visit ↗ Grafana Alerting 8.8/10 Visit ↗
At a glance
Editor score 9.3 8.8
Ranking #2 in Alert Management Software #6 in Alert Management Software
Best for Enterprise ServiceNow environments Grafana-centered monitoring teams
Pricing model Paid Free plan + paid
Starting price Pricing on request $20/user/mo
Free plan Not checked yet ✓ (best)
Free trial — —
Deployment Cloud Cloud, Desktop, Self-hosted
Platforms Web Web, Windows, macOS, Linux
Integrations 7 integrations 5 integrations
Features ServiceNow Event Management 4/4 · Grafana Alerting 4/4
Alert deduplication ✓ ✓
Routing rules ✓ ✓
Alert enrichment ✓ ✓
Suppression rules ✓ ✓
Specs
Included alert volume Not checked yet Not checked yet
Alert retention Not checked yet Not checked yet
Our review
Pros
  • Correlates related alerts and supports root-cause analysis.
  • Adds CMDB configuration-item and service-impact context.
  • Automates incident creation, remediation subflows, and workflow actions.
  • Create alerts from multiple data sources with queries and expressions
  • Route and group notifications using label-based policies
  • Silences, mute timings, templates, and high-availability delivery
Cons
  • Requires a custom quote rather than showing public prices.
  • Event Management is part of the ITOM Prime package, not a standalone listing.
  • Its workflows and context center on the ServiceNow ITOM ecosystem.
  • The Free plan is limited to 3 active IRM users per month
  • Pro pricing is per active IRM user, billed monthly
  • Enterprise pricing is custom
Our verdict

ServiceNow Event Management collects events from monitoring systems, turns them into alerts, and helps teams investigate issues affecting services. It is intended for organizations managing infrastructure, applications, and business…

Read the review →

Grafana Alerting helps teams create, manage, route, group, silence, and deliver alerts from metrics and logs across multiple data sources. It is available in Grafana OSS for self-managed deployments and in Grafana Cloud as a managed…

Read the review →
  1. ServiceNow Event ManagementAlert Management Software 9.3Pricing on request
  2. Grafana AlertingAlert Management Software 8.8Free plan

Strengths and trade-offs

  • ServiceNow Event Management — where it wins

    • Correlates related alerts and supports root-cause analysis.
    • Adds CMDB configuration-item and service-impact context.
    • Automates incident creation, remediation subflows, and workflow actions.

    Where it doesn't

    • Requires a custom quote rather than showing public prices.
    • Event Management is part of the ITOM Prime package, not a standalone listing.
    • Its workflows and context center on the ServiceNow ITOM ecosystem.

  • Grafana Alerting — where it wins

    • Create alerts from multiple data sources with queries and expressions
    • Route and group notifications using label-based policies
    • Silences, mute timings, templates, and high-availability delivery

    Where it doesn't

    • The Free plan is limited to 3 active IRM users per month
    • Pro pricing is per active IRM user, billed monthly
    • Enterprise pricing is custom

More comparisons

All alert management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update