Ivanti Neurons for Enterprise Service Management vs Vivantio

Ivanti Neurons for Enterprise Service Management9.2Visit Vivantio8.3Visit

Higher score Ivanti Neurons for Enterprise Service Management #2 in Enterprise Service Management Software 9.2/10 Pricing on request ✓ 6 of 6 features Visit Ivanti

vs

Vivantio #10 in Enterprise Service Management Software 8.3/10 Paid ✓ 6 of 6 features Visit Vivantio

• Ivanti Neurons for Enterprise Service Management fits best

  Large enterprises needing broad cross-functional ESM

• Vivantio fits best

  Departments wanting straightforward cross-functional ITSM

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Side by side

Feature	Ivanti Neurons for Enterprise Service Management 9.2/10 Visit ↗	Vivantio 8.3/10 Visit ↗
At a glance
Editor score	9.2	8.3
Ranking	#2 in Enterprise Service Management Software	#10 in Enterprise Service Management Software
Best for	Large enterprises needing broad cross-functional ESM	Departments wanting straightforward cross-functional ITSM
Pricing model	Paid	Paid
Starting price	Pricing on request	$49/user/mo
Free plan	Not checked yet	—
Free trial	—	—
Deployment	Cloud, Self-hosted	Cloud
Platforms	Web	Web
Compliance	SOC 2, ISO 27001, GDPR	SOC 2, ISO 27001, HIPAA
Integrations	1,000+ integrations	600+ integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Ivanti Neurons for Enterprise Service Management 6/6 · Vivantio 6/6
Non-IT departments	✓	✓
Service catalog	✓	✓
Workflow automation	✓	✓
Employee portal	✓	✓
Knowledge base	✓	✓
Asset management	✓	✓
Specs
Deployment	Both	Cloud
Our review
Pros	Covers IT, HR, facilities, GRC, PPM, and security operations Supports no-code workflows, AI assistance, and asset management Offers cloud, on-premises, and hybrid deployment options	Covers ITIL processes, catalogs, workflows, CMDB, assets, and reporting Supports HR, Facilities, Finance, customer service, and IT teams Includes 600+ integrations, full API access, and AI capabilities
Cons	Pricing requires a contact-sales process Deployment and licensing vary by product configuration Its broad scope may exceed a single-team service desk's needs	No free plan is available Cloud deployment may not suit organizations requiring another model Pricing applies to technical agents rather than all end users
Our verdict	Ivanti Neurons for Enterprise Service Management extends service management beyond IT to HR, facilities, governance, risk and compliance, project portfolio management, and security operations. It combines a self-service employee portal,… Read the review →	Vivantio is a cloud service management platform for IT, HR, Facilities, Finance, customer service, and other service teams. It combines ITIL incident, problem, change, and service request management with department-specific catalogs,… Read the review →

Strengths and trade-offs

• Ivanti Neurons for Enterprise Service Management — where it wins

  • Covers IT, HR, facilities, GRC, PPM, and security operations
  • Supports no-code workflows, AI assistance, and asset management
  • Offers cloud, on-premises, and hybrid deployment options

  Where it doesn't

  • Pricing requires a contact-sales process
  • Deployment and licensing vary by product configuration
  • Its broad scope may exceed a single-team service desk's needs

• Vivantio — where it wins

  • Covers ITIL processes, catalogs, workflows, CMDB, assets, and reporting
  • Supports HR, Facilities, Finance, customer service, and IT teams
  • Includes 600+ integrations, full API access, and AI capabilities

  Where it doesn't

  • No free plan is available
  • Cloud deployment may not suit organizations requiring another model
  • Pricing applies to technical agents rather than all end users

• Ivanti Neurons for Enterprise Service Management9.2/10 · Pricing on request

  A broad ESM platform for enterprises managing IT and business services together.

  Visit IvantiFull verdict →
• Vivantio8.3/10 · Paid

  A cloud ESM platform with broad ITSM, automation, and cross-department service coverage.

  Visit VivantioFull verdict →