Ivanti Neurons for Enterprise Service Management vs HaloITSM

Ivanti Neurons for Enterprise Service Management9.2Visit HaloITSM8.2Visit

Higher score Ivanti Neurons for Enterprise Service Management #2 in Enterprise Service Management Software 9.2/10 Pricing on request ✓ 6 of 6 features Visit Ivanti

vs

HaloITSM #11 in Enterprise Service Management Software 8.2/10 30-day trial Free trial✓ 6 of 6 features Visit HaloITSM

• Ivanti Neurons for Enterprise Service Management fits best

  Large enterprises needing broad cross-functional ESM

• HaloITSM fits best

  Multi-department teams wanting polished ITSM

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Side by side

Feature	Ivanti Neurons for Enterprise Service Management 9.2/10 Visit ↗	HaloITSM 8.2/10 Visit ↗
At a glance
Editor score	9.2	8.2
Ranking	#2 in Enterprise Service Management Software	#11 in Enterprise Service Management Software
Best for	Large enterprises needing broad cross-functional ESM	Multi-department teams wanting polished ITSM
Pricing model	Paid	Paid
Starting price	Pricing on request	£66/user/mo
Free plan	Not checked yet	—
Free trial	—	30 days
Deployment	Cloud, Self-hosted	Cloud, Self-hosted
Platforms	Web	Web, iOS, Android
Support	Phone, Tickets, Community, Docs · 24/7	Email, Tickets, Community, Docs
Compliance	SOC 2, ISO 27001, GDPR	SOC 2, ISO 27001, GDPR, HIPAA
Integrations	1,000+ integrations	250+ integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Ivanti Neurons for Enterprise Service Management 6/6 · HaloITSM 6/6
Non-IT departments	✓	✓
Service catalog	✓	✓
Workflow automation	✓	✓
Employee portal	✓	✓
Knowledge base	✓	✓
Asset management	✓	✓
Specs
Deployment	Both	Both
Our review
Pros	Covers IT, HR, facilities, GRC, PPM, and security operations Supports no-code workflows, AI assistance, and asset management Offers cloud, on-premises, and hybrid deployment options	Covers IT, HR, Facilities, Finance, Legal and other service teams Includes catalogs, workflows, portals, knowledge, assets, SLAs and AI Supports web, iOS, Android and API access with major integrations
Cons	Pricing requires a contact-sales process Deployment and licensing vary by product configuration Its broad scope may exceed a single-team service desk's needs	The displayed £66 price is billed annually per user Onboarding packages are required at a bespoke cost Its broad feature set may exceed the needs of single-team ITSM buyers
Our verdict	Ivanti Neurons for Enterprise Service Management extends service management beyond IT to HR, facilities, governance, risk and compliance, project portfolio management, and security operations. It combines a self-service employee portal,… Read the review →	HaloITSM is an enterprise service management platform for IT, HR, Facilities, Finance, Legal and other service teams. It brings incident, problem and change management together with multi-department service catalogs, no-code workflows,… Read the review →

Strengths and trade-offs

• Ivanti Neurons for Enterprise Service Management — where it wins

  • Covers IT, HR, facilities, GRC, PPM, and security operations
  • Supports no-code workflows, AI assistance, and asset management
  • Offers cloud, on-premises, and hybrid deployment options

  Where it doesn't

  • Pricing requires a contact-sales process
  • Deployment and licensing vary by product configuration
  • Its broad scope may exceed a single-team service desk's needs

• HaloITSM — where it wins

  • Covers IT, HR, Facilities, Finance, Legal and other service teams
  • Includes catalogs, workflows, portals, knowledge, assets, SLAs and AI
  • Supports web, iOS, Android and API access with major integrations

  Where it doesn't

  • The displayed £66 price is billed annually per user
  • Onboarding packages are required at a bespoke cost
  • Its broad feature set may exceed the needs of single-team ITSM buyers

• Ivanti Neurons for Enterprise Service Management9.2/10 · Pricing on request

  A broad ESM platform for enterprises managing IT and business services together.

  Visit IvantiFull verdict →
• HaloITSM8.2/10 · 30-day trial

  A broad ITSM and ESM platform for teams that need multi-department service operations.

  Visit HaloITSMFull verdict →