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Head-to-head · IT Problem Management Software

Infraon ITSM vs TechExcel ServiceWise

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score Infraon ITSM #1 in IT Problem Management Software 9.4/10 14-day trial Free trial✓ 4 of 5 features Visit Infraon ITSM
TechExcel ServiceWise #9 in IT Problem Management Software 8.4/10 30-day trial Free trial✓ 5 of 5 features Visit TechExcel

Infraon ITSM leads on 1 check, TechExcel ServiceWise on 0, and 6 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreInfraon ITSM · 9.4/10
  • Lowest starting priceInfraon ITSM · $19/user/mo
  • Free trialboth
  • Most featuresTechExcel ServiceWise · 5 of 5

Infraon ITSM scores higher on our rubric for it problem management software: 9.4 against 8.4 out of 10; our editors rank them #1 and #9.

Infraon ITSM is cheaper to start at $19/user/mo against $20/user/mo.

Infraon ITSM is the better fit for affordable, dedicated ITSM problem management. TechExcel ServiceWise is the better fit for mid-market teams seeking priced ITIL workflows.

  • Infraon ITSM fits best

    Affordable, dedicated ITSM problem management

  • TechExcel ServiceWise fits best

    Mid-market teams seeking priced ITIL workflows

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Infraon ITSM 9.4/10 Visit ↗ TechExcel ServiceWise 8.4/10 Visit ↗
At a glance
Editor score 9.4 8.4
Ranking #1 in IT Problem Management Software #9 in IT Problem Management Software
Best for Affordable, dedicated ITSM problem management Mid-market teams seeking priced ITIL workflows
Pricing model Paid Paid
Starting price $19/user/mo (best) $20/user/mo
Free plan — —
Free trial 14 days 30 days
Free trial length 14 days · no card needed 30 days
Deployment Cloud, Self-hosted Cloud, Self-hosted, Desktop
Platforms Web Web, Windows
Support Email, Docs · 24/7 Email, Live chat, Phone, Tickets, Docs
Integrations 100+ integrations 5 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Infraon ITSM 4/5 · TechExcel ServiceWise 5/5
Root-cause analysis ✓ ✓
Known-error database ✓ ✓
Workaround tracking ✓ ✓
Incident linking Not checked yet ✓ (best)
Permanent-fix tracking ✓ ✓
Specs
Deployment options Hybrid Hybrid
Our review
Pros
  • Tracks root causes, known errors, workarounds, and permanent fixes
  • Adds CMDB visibility, workflow automation, and change control
  • Supports web, API, cloud, on-premises, and hybrid deployment
  • ITIL incident, change, and problem-management workflows
  • Known-error records capture root causes and workarounds
  • Hybrid deployment with web, Windows, API, and mobile access
Cons
  • Problem Management starts with the Professional plan
  • There is no free plan, although a 14-day trial is available
  • Advanced security, customizations, and 24/7 support require Enterprise
  • No free plan is available
  • SOAP-based integration API may limit newer integration patterns
  • Published highlights are identical for Professional and Enterprise
Our verdict

Infraon ITSM is an IT service management platform for small teams, scaling organizations, and enterprises that need structured control over incidents, requests, problems, changes, knowledge, assets, and service levels. Its problem…

Read the review →

TechExcel ServiceWise is an IT service management and helpdesk platform for internal service desks, support teams, and larger service organizations. Its scope covers ticketing, employee self-service, SLA management, knowledge management,…

Read the review →
  1. Infraon ITSMIT Problem Management Software 9.414-day trial
  2. TechExcel ServiceWiseIT Problem Management Software 8.430-day trial

Strengths and trade-offs

  • Infraon ITSM — where it wins

    • Tracks root causes, known errors, workarounds, and permanent fixes
    • Adds CMDB visibility, workflow automation, and change control
    • Supports web, API, cloud, on-premises, and hybrid deployment

    Where it doesn't

    • Problem Management starts with the Professional plan
    • There is no free plan, although a 14-day trial is available
    • Advanced security, customizations, and 24/7 support require Enterprise

  • TechExcel ServiceWise — where it wins

    • ITIL incident, change, and problem-management workflows
    • Known-error records capture root causes and workarounds
    • Hybrid deployment with web, Windows, API, and mobile access

    Where it doesn't

    • No free plan is available
    • SOAP-based integration API may limit newer integration patterns
    • Published highlights are identical for Professional and Enterprise
  • Infraon ITSM9.4/10 · 14-day trial

    A focused ITSM platform with root-cause workflows, CMDB visibility, automation, and hybrid deployment.

    Visit Infraon ITSMFull verdict →
  • TechExcel ServiceWise8.4/10 · 30-day trial

    A priced ITIL service desk with strong problem-management records and hybrid deployment.

    Visit TechExcelFull verdict →

More comparisons

All IT problem management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update