Hey Support vs Kore.ai

Hey Support7.0Visit Kore.ai6.8Visit

Higher score Hey Support #6 in Customer Service Automation Software 7.0/10 Free plan · paid from $19/mo (annual) · 15-day trial Free plan✓ 4 of 4 features Visit Hey Support

vs

Kore.ai #7 in Customer Service Automation Software 6.8/10 Pricing on request · 14-day trial ✓ 1 of 4 features Visit Kore.ai

• Hey Support fits best

  Small teams automating web support and sales

• Kore.ai fits best

  Secure enterprise virtual-assistant deployments

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Side by side

Feature	Hey Support 7.0/10 Visit ↗	Kore.ai 6.8/10 Visit ↗
At a glance
Editor score	7.0	6.8
Ranking	#6 in Customer Service Automation Software	#7 in Customer Service Automation Software
Best for	Small teams automating web support and sales	Secure enterprise virtual-assistant deployments
Pricing model	Free plan + paid	Paid
Starting price	Not published	Not published
Free plan	✓ (best)	Not published
Free trial	—	—
Free trial length	15 days	14 days
Deployment	Cloud	Cloud, Self-hosted
Platforms	Web	Web
Support	Email, Live chat, Phone, Community	Community, Docs
Compliance	GDPR, SSO/SAML	SOC 2, ISO 27001, GDPR, PCI DSS
Integrations	17 integrations	150+ integrations
Built for	Solo, Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features Hey Support 4/4 · Kore.ai 1/4
AI service agent	✓ (best)	Not published
Automated routing	✓ (best)	Not published
Workflow automation	✓ (best)	Not published
Human handoff	✓	✓
Specs
Supported channels	web widget, voice, Telegram, WhatsApp Business, Messenger, Instagram, email, Slack	Not published
Knowledge sources	website content, documentation, Shopify/WooCommerce catalogs, HubSpot records, APIs	Not published
Our review
Pros	Answers from website and document content include source citations Supports order lookup, product recommendations and add-to-cart actions Growth adds human handoff, voice and all integrations and AI Actions	Low-code tools cover assistant design, training, testing, deployment, and management Over 150 integrations connect business systems, channels, and APIs Private-cloud and on-premises deployment support controlled environments
Cons	Starter's $19 monthly-equivalent price requires annual billing Human handoff is listed from Growth, not Free or Starter WhatsApp, Messenger and Instagram integrations are marked “Soon”	Contact-sales pricing makes budget comparison less immediate Community and documentation are the listed support channels Its enterprise breadth may exceed the needs of small, simple deployments
Our verdict	Hey Support is a cloud-based AI customer-service and sales agent from GrandWorks. It is aimed at businesses that want website visitors to get answers from their own content, while also automating selected support and sales tasks. The agent… Read the review →	Kore.ai provides a conversational AI and agent platform for customer-service and employee-experience teams. Its XO Platform supports low-code virtual-assistant design, generative suggestions for conversation creation, knowledge-based… Read the review →

Strengths and trade-offs

• Hey Support — where it wins

  • Answers from website and document content include source citations
  • Supports order lookup, product recommendations and add-to-cart actions
  • Growth adds human handoff, voice and all integrations and AI Actions

  Where it doesn't

  • Starter's $19 monthly-equivalent price requires annual billing
  • Human handoff is listed from Growth, not Free or Starter
  • WhatsApp, Messenger and Instagram integrations are marked “Soon”

• Kore.ai — where it wins

  • Low-code tools cover assistant design, training, testing, deployment, and management
  • Over 150 integrations connect business systems, channels, and APIs
  • Private-cloud and on-premises deployment support controlled environments

  Where it doesn't

  • Contact-sales pricing makes budget comparison less immediate
  • Community and documentation are the listed support channels
  • Its enterprise breadth may exceed the needs of small, simple deployments

• Hey Support7.0/10 · Free plan · paid from $19/mo (annual) · 15-day trial

  Automates cited answers and commerce tasks, with human handoff on Growth and above.

  Visit Hey SupportFull verdict →
• Kore.ai6.8/10 · Pricing on request · 14-day trial

  Low-code, secure virtual-assistant automation for complex enterprise service operations.

  Visit Kore.aiFull verdict →