Head-to-head · Customer Service Automation Software
Capacity vs Hey Support
Capacity leads on 0 checks, Hey Support on 4, and 1 is even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreCapacity · 7.2/10
- Free planonly Hey Support
- Most featuresHey Support · 4 of 4
Capacity scores higher on our rubric for customer service automation software: 7.2 against 7.0 out of 10; our editors rank them #4 and #6.
Hey Support offers free plan; Capacity doesn't. Hey Support offers ai service agent; Capacity doesn't publish it. Hey Support offers automated routing; Capacity doesn't publish it. Hey Support offers workflow automation; Capacity doesn't publish it.
Capacity is the better fit for mid-market and enterprise support workflow automation. Hey Support is the better fit for small teams automating web support and sales.
- Capacity fits best
Mid-market and enterprise support workflow automation
- Hey Support fits best
Small teams automating web support and sales
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Side by side
| Feature | Capacity 7.2/10 Visit ↗ | Hey Support 7.0/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 7.2 | 7.0 |
| Ranking | #4 in Customer Service Automation Software | #6 in Customer Service Automation Software |
| Best for | Mid-market and enterprise support workflow automation | Small teams automating web support and sales |
| Pricing model | Paid | Free plan + paid |
| Starting price | Not published | Not published |
| Free plan | — | ✓ (best) |
| Free trial | — | — |
| Deployment | Cloud | Cloud |
| Platforms | Web | Web |
| Support | Docs | Email, Live chat, Phone, Community |
| Compliance | SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML | GDPR, SSO/SAML |
| Integrations | 277+ integrations | 17 integrations |
| Built for | Mid-market, Enterprise | Solo, Small business, Mid-market, Enterprise |
| Features Capacity 1/4 · Hey Support 4/4 | ||
| AI service agent | Not published | ✓ (best) |
| Automated routing | Not published | ✓ (best) |
| Workflow automation | Not published | ✓ (best) |
| Human handoff | ✓ | ✓ |
| Specs | ||
| Supported channels | Chat, web, SMS, voice, email | web widget, voice, Telegram, WhatsApp Business, Messenger, Instagram, email, Slack |
| Knowledge sources | Not published | website content, documentation, Shopify/WooCommerce catalogs, HubSpot records, APIs |
| Our review | ||
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| Cons |
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| Our verdict | Capacity is a cloud-based customer experience automation platform for contact centers and support teams, particularly mid-market and enterprise organizations seeking to automate more than question answering. Its AI agents can answer from… Read the review → |
Hey Support is a cloud-based AI customer-service and sales agent from GrandWorks. It is aimed at businesses that want website visitors to get answers from their own content, while also automating selected support and sales tasks. The agent… Read the review → |
Strengths and trade-offs
Capacity — where it wins
- Combines guided flows and generative answers grounded in indexed knowledge.
- Can create tickets, update CRM records, call APIs, and trigger workflows.
- Supports chat, email, SMS, and voice with context-preserving escalation.
Where it doesn't
- Custom pricing combines an annual platform subscription with usage charges.
- No free plan is offered.
- Advanced capabilities such as campaigns and CRM are limited to Enterprise.
Hey Support — where it wins
- Answers from website and document content include source citations
- Supports order lookup, product recommendations and add-to-cart actions
- Growth adds human handoff, voice and all integrations and AI Actions
Where it doesn't
- Starter's $19 monthly-equivalent price requires annual billing
- Human handoff is listed from Growth, not Free or Starter
- WhatsApp, Messenger and Instagram integrations are marked “Soon”
- Capacity7.2/10 · Pricing on request
A cloud platform for support teams that pairs AI conversations with workflow actions and live handoff.
Visit CapacityFull verdict → - Hey Support7.0/10 · Free plan · paid from $19/mo (annual) · 15-day trial
Automates cited answers and commerce tasks, with human handoff on Growth and above.
Visit Hey SupportFull verdict →
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All customer service automation software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
Last updated · How we research and update