Cognigy vs Hey Support

Cognigy7.1Visit Hey Support7.0Visit

Higher score Cognigy #5 in Customer Service Automation Software 7.1/10 Pricing on request ✓ 1 of 4 features Visit Cognigy

vs

Hey Support #6 in Customer Service Automation Software 7.0/10 Free plan · paid from $19/mo (annual) · 15-day trial Free plan✓ 4 of 4 features Visit Hey Support

• Cognigy fits best

  Enterprises needing visual, self-hosted AI agents

• Hey Support fits best

  Small teams automating web support and sales

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Side by side

Feature	Cognigy 7.1/10 Visit ↗	Hey Support 7.0/10 Visit ↗
At a glance
Editor score	7.1	7.0
Ranking	#5 in Customer Service Automation Software	#6 in Customer Service Automation Software
Best for	Enterprises needing visual, self-hosted AI agents	Small teams automating web support and sales
Pricing model	Paid	Free plan + paid
Starting price	Not published	Not published
Free plan	Not published	✓ (best)
Free trial	—	—
Deployment	Cloud, Self-hosted	Cloud
Platforms	Web	Web
Support	Tickets, Docs	Email, Live chat, Phone, Community
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS	GDPR, SSO/SAML
Integrations	16 integrations	17 integrations
Built for	Mid-market, Enterprise	Solo, Small business, Mid-market, Enterprise
Features Cognigy 1/4 · Hey Support 4/4
AI service agent	Not published	✓ (best)
Automated routing	Not published	✓ (best)
Workflow automation	Not published	✓ (best)
Human handoff	✓	✓
Specs
Supported channels	Not published	web widget, voice, Telegram, WhatsApp Business, Messenger, Instagram, email, Slack
Knowledge sources	Not published	website content, documentation, Shopify/WooCommerce catalogs, HubSpot records, APIs
Our review
Pros	Design flows visually and use generative AI to create nodes and content Deploy across voice, webchat, messaging, and third-party endpoints Ground agents in enterprise knowledge and hand conversations to staff	Answers from website and document content include source citations Supports order lookup, product recommendations and add-to-cart actions Growth adds human handoff, voice and all integrations and AI Actions
Cons	Pricing requires a sales conversation, which complicates budget comparisons Its broad contact-center scope may exceed simpler service automation needs Setup and operational effort may be substantial for teams without enterprise resources	Starter's $19 monthly-equivalent price requires annual billing Human handoff is listed from Growth, not Free or Starter WhatsApp, Messenger and Instagram integrations are marked “Soon”
Our verdict	Cognigy is an enterprise conversational and agentic AI platform for automating customer-service interactions across voice, webchat, messaging, and contact-center channels. It is aimed at mid-market and enterprise organizations,… Read the review →	Hey Support is a cloud-based AI customer-service and sales agent from GrandWorks. It is aimed at businesses that want website visitors to get answers from their own content, while also automating selected support and sales tasks. The agent… Read the review →

Strengths and trade-offs

• Cognigy — where it wins

  • Design flows visually and use generative AI to create nodes and content
  • Deploy across voice, webchat, messaging, and third-party endpoints
  • Ground agents in enterprise knowledge and hand conversations to staff

  Where it doesn't

  • Pricing requires a sales conversation, which complicates budget comparisons
  • Its broad contact-center scope may exceed simpler service automation needs
  • Setup and operational effort may be substantial for teams without enterprise resources

• Hey Support — where it wins

  • Answers from website and document content include source citations
  • Supports order lookup, product recommendations and add-to-cart actions
  • Growth adds human handoff, voice and all integrations and AI Actions

  Where it doesn't

  • Starter's $19 monthly-equivalent price requires annual billing
  • Human handoff is listed from Growth, not Free or Starter
  • WhatsApp, Messenger and Instagram integrations are marked “Soon”

• Cognigy7.1/10 · Pricing on request

  A visual, multichannel AI platform for complex customer-service operations.

  Visit CognigyFull verdict →
• Hey Support7.0/10 · Free plan · paid from $19/mo (annual) · 15-day trial

  Automates cited answers and commerce tasks, with human handoff on Growth and above.

  Visit Hey SupportFull verdict →