Head-to-head · Customer Service Automation Software
LivePerson Copilot vs Hey Support
LivePerson Copilot leads on 0 checks, Hey Support on 5, and 0 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreLivePerson Copilot · 7.3/10
- Free planonly Hey Support
- Most featuresHey Support · 4 of 4
LivePerson Copilot scores higher on our rubric for customer service automation software: 7.3 against 7.0 out of 10; our editors rank them #3 and #6.
Hey Support offers free plan; LivePerson Copilot doesn't. Hey Support offers ai service agent; LivePerson Copilot doesn't publish it. Hey Support offers automated routing; LivePerson Copilot doesn't publish it. Hey Support offers workflow automation; LivePerson Copilot doesn't publish it. Hey Support offers human handoff; LivePerson Copilot doesn't publish it.
LivePerson Copilot is the better fit for mid-market and enterprise contact centers. Hey Support is the better fit for small teams automating web support and sales.
- LivePerson Copilot fits best
Mid-market and enterprise contact centers
- Hey Support fits best
Small teams automating web support and sales
Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.
Side by side
| Feature | LivePerson Copilot 7.3/10 Visit ↗ | Hey Support 7.0/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 7.3 | 7.0 |
| Ranking | #3 in Customer Service Automation Software | #6 in Customer Service Automation Software |
| Best for | Mid-market and enterprise contact centers | Small teams automating web support and sales |
| Pricing model | Paid | Free plan + paid |
| Starting price | Not published | Not published |
| Free plan | — | ✓ (best) |
| Free trial | — | — |
| Deployment | Cloud | Cloud |
| Platforms | Web | Web |
| Support | Email, Live chat, Tickets, Docs · 24/7 | Email, Live chat, Phone, Community |
| Compliance | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS | GDPR, SSO/SAML |
| Integrations | 7 integrations | 17 integrations |
| Built for | Mid-market, Enterprise | Solo, Small business, Mid-market, Enterprise |
| Features LivePerson Copilot 0/4 · Hey Support 4/4 | ||
| AI service agent | Not published | ✓ (best) |
| Automated routing | Not published | ✓ (best) |
| Workflow automation | Not published | ✓ (best) |
| Human handoff | Not published | ✓ (best) |
| Specs | ||
| Supported channels | multichannel | web widget, voice, Telegram, WhatsApp Business, Messenger, Instagram, email, Slack |
| Knowledge sources | Not published | website content, documentation, Shopify/WooCommerce catalogs, HubSpot records, APIs |
| Our review | ||
| Pros |
|
|
| Cons |
|
|
| Our verdict | LivePerson Copilot is a generative AI agent-assist suite in LivePerson’s Conversational Cloud Agent Workspace. It is built for mid-market and enterprise contact centers handling voice and messaging conversations, especially teams that want… Read the review → |
Hey Support is a cloud-based AI customer-service and sales agent from GrandWorks. It is aimed at businesses that want website visitors to get answers from their own content, while also automating selected support and sales tasks. The agent… Read the review → |
Strengths and trade-offs
LivePerson Copilot — where it wins
- Suggests responses and next-best actions in real time across voice and messaging
- Summarizes interactions and recommends answers from knowledge sources
- Rewrites messages and translates inbound and outbound conversations
Where it doesn't
- Focused on assisting agents rather than autonomous resolution
- Sold through the broader Conversational Cloud offering
- Bronze, Silver, and Gold pricing requires a quote
Hey Support — where it wins
- Answers from website and document content include source citations
- Supports order lookup, product recommendations and add-to-cart actions
- Growth adds human handoff, voice and all integrations and AI Actions
Where it doesn't
- Starter's $19 monthly-equivalent price requires annual billing
- Human handoff is listed from Growth, not Free or Starter
- WhatsApp, Messenger and Instagram integrations are marked “Soon”
- LivePerson Copilot7.3/10 · Pricing on request
A multichannel agent copilot for contact centers that want AI guidance with human oversight.
Visit LivePersonFull verdict → - Hey Support7.0/10 · Free plan · paid from $19/mo (annual) · 15-day trial
Automates cited answers and commerce tasks, with human handoff on Growth and above.
Visit Hey SupportFull verdict →
More comparisons
- Zendesk AI Agents vs LivePerson Copilot
- Zendesk AI Agents vs Hey Support
- Salesforce Service Cloud vs LivePerson Copilot
- Salesforce Service Cloud vs Hey Support
- LivePerson Copilot vs Capacity
- LivePerson Copilot vs Cognigy
- LivePerson Copilot vs Kore.ai
- LivePerson Copilot vs Forethought Solve
All customer service automation software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
Last updated · How we research and update