Hey Support
Hey Support: Automates cited answers and commerce tasks, with human handoff on Growth and above. Ranked #15 of 27 in Customer Service Automation Software by our editors (7.8/10); pricing: Free plan · 15-day trial; best for small teams automating web support and sales.
At a glance
- Editor score7.8 / 10
- PricingFree plan · 15-day trial
- Best forSmall teams automating web support and sales
- Free planYes
- Paid from$19/mo
- AI service agentYes
- Facts checked24 Sep 2026
Where it wins
- Answers from website and document content include source citations
- Supports order lookup, product recommendations and add-to-cart actions
- Growth adds human handoff, voice and all integrations and AI Actions
Where it doesn't
- Starter's $19 monthly-equivalent price requires annual billing
- Human handoff is listed from Growth, not Free or Starter
- WhatsApp, Messenger and Instagram integrations are marked “Soon”
Our verdict on Hey Support
Hey Support is a cloud-based AI customer-service and sales agent from GrandWorks. It is aimed at businesses that want website visitors to get answers from their own content, while also automating selected support and sales tasks. The agent can be configured with a role, tone and behavioral rules; its answers draw on website and document content and include source citations. It can also capture leads, handle CRM records, book meetings through calendar integrations and hand conversations to teammates with context. That mix suits small teams looking to automate web support without limiting the agent to question answering.
The plan progression matters if a team needs more than a basic web widget. Free includes one chatbot, one seat, a web widget and community support. Starter is $19 per month with annual billing and adds one domain and email support, while retaining one chatbot and one seat. Growth is $49 per month with annual billing and adds human handoff, Voice Assistant, all integrations and AI Actions, plus auto-updating knowledge. Scale is $129 per month with annual billing and includes a full API, Voice Assistant and auto-updating knowledge, with positioning for agencies and multi-brand companies. Enterprise has custom pricing and includes unlimited chatbots, seats, minutes and conversations, SSO and SCIM, a dedicated CSM, a 99.9% uptime SLA and EU data residency.
Its integration and action set is most relevant for companies already using ecommerce, CRM or messaging tools. Listed connections include Shopify, WooCommerce, HubSpot, Slack, Zendesk, Salesforce and Zapier; REST API and HMAC-signed webhooks support additional connections. The agent can look up orders, recommend products and add items to carts, making it a fit for commerce teams as well as general customer service. Voice Assistant is available on eligible plans with metered minutes. Teams that need human escalation should budget for Growth, and businesses relying on WhatsApp, Messenger or Instagram should account for those connections being marked “Soon.” Choose it for grounded, action-oriented web support; consider another option if those channels are essential now.
Your product? Our editors can test Hey Support in depth and publish a review, labelled as paid · from $149/mo →
Hey Support pricing
All 5 Hey Support plans and prices →
Hey Support fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $19/mo |
| AI service agent | Yes |
| Automated routing | Yes |
| Workflow automation | Yes |
| Supported channels | web widget, voice, Telegram, WhatsApp Business, Messenger, Instagram, email, Slack |
| Knowledge sources | website content, documentation, Shopify/WooCommerce catalogs, HubSpot records, APIs |
| Human handoff | Yes |
| Free trial | 15 days |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR, SSO/SAML |
| Support | Email, Live chat, Phone, Community |
| Built for | Solo, Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 17 integrations: Shopify, WordPress, WooCommerce, Slack, HubSpot, Telegram … See all → |
| Pricing | Free plan · 15-day trial (source) |
| Website | hey.support |
| Facts checked | 24 Sep 2026 |
Hey Support integrations
Hey Support lists 17 integrations on its own site.
- Shopify
- WordPress
- WooCommerce
- Slack
- HubSpot
- Telegram
- Framer
- Zapier
- Webflow
- Squarespace
- Stripe
- Intercom
- Zendesk
- Salesforce
- Pipedrive
- Calendly
- Cal.com
See all Hey Support integrations →
Alternatives to Hey Support
- Zendesk AI AgentsOmnichannel AI support with human handoff, priced through Zendesk plans and resolution usage.9.3
- Salesforce Service CloudA full-service case platform with omnichannel routing, self-service, automation, analytics, and AI.9.1
- LivePerson CopilotA multichannel agent copilot for contact centers that want AI guidance with human oversight.8.9
See all Hey Support alternatives →
Also Ranked In
Hey Support is ranked in 3 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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