Zendesk AI Agents vs Hey Support

Zendesk AI Agents9.2Visit Hey Support7.0Visit

Higher score Zendesk AI Agents #1 in Customer Service Automation Software 9.2/10 From $19/mo (annual) · 14-day trial ✓ 1 of 4 features Visit Zendesk

vs

Hey Support #6 in Customer Service Automation Software 7.0/10 Free plan · paid from $19/mo (annual) · 15-day trial Free plan✓ 4 of 4 features Visit Hey Support

• Zendesk AI Agents fits best

  Teams wanting established omnichannel AI support

• Hey Support fits best

  Small teams automating web support and sales

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Side by side

Feature	Zendesk AI Agents 9.2/10 Visit ↗	Hey Support 7.0/10 Visit ↗
At a glance
Editor score	9.2	7.0
Ranking	#1 in Customer Service Automation Software	#6 in Customer Service Automation Software
Best for	Teams wanting established omnichannel AI support	Small teams automating web support and sales
Pricing model	Paid	Free plan + paid
Starting price	Not published	Not published
Free plan	—	✓ (best)
Free trial	—	—
Free trial length	14 days	15 days
Deployment	Cloud	Cloud
Platforms	Web	Web
Support	Docs	Email, Live chat, Phone, Community
Integrations	1 integrations	17 integrations
Built for	Small business, Mid-market, Enterprise	Solo, Small business, Mid-market, Enterprise
Features Zendesk AI Agents 1/4 · Hey Support 4/4
AI service agent	Not published	✓ (best)
Automated routing	Not published	✓ (best)
Workflow automation	Not published	✓ (best)
Human handoff	✓	✓
Specs
Supported channels	social, web, mobile, voice, email, messaging	web widget, voice, Telegram, WhatsApp Business, Messenger, Instagram, email, Slack
Knowledge sources	Not published	website content, documentation, Shopify/WooCommerce catalogs, HubSpot records, APIs
Our review
Pros	Grounds answers in help-center and external knowledge sources Handles multistep requests and actions across connected systems Routes unresolved cases to people with conversation context	Answers from website and document content include source citations Supports order lookup, product recommendations and add-to-cart actions Growth adds human handoff, voice and all integrations and AI Actions
Cons	AI Agents are included in plans, not sold as a standalone fee Automated resolutions incur separate usage charges Advanced routing and Admin Copilot require the $115 Suite Professional plan	Starter's $19 monthly-equivalent price requires annual billing Human handoff is listed from Growth, not Free or Starter WhatsApp, Messenger and Instagram integrations are marked “Soon”
Our verdict	Zendesk AI Agents handle customer service inquiries across messaging, email, voice, social, web, and mobile. The product is aimed at support teams that want automated answers and actions across channels, with a path to human help when an… Read the review →	Hey Support is a cloud-based AI customer-service and sales agent from GrandWorks. It is aimed at businesses that want website visitors to get answers from their own content, while also automating selected support and sales tasks. The agent… Read the review →

Strengths and trade-offs

• Zendesk AI Agents — where it wins

  • Grounds answers in help-center and external knowledge sources
  • Handles multistep requests and actions across connected systems
  • Routes unresolved cases to people with conversation context

  Where it doesn't

  • AI Agents are included in plans, not sold as a standalone fee
  • Automated resolutions incur separate usage charges
  • Advanced routing and Admin Copilot require the $115 Suite Professional plan

• Hey Support — where it wins

  • Answers from website and document content include source citations
  • Supports order lookup, product recommendations and add-to-cart actions
  • Growth adds human handoff, voice and all integrations and AI Actions

  Where it doesn't

  • Starter's $19 monthly-equivalent price requires annual billing
  • Human handoff is listed from Growth, not Free or Starter
  • WhatsApp, Messenger and Instagram integrations are marked “Soon”

• Zendesk AI Agents9.2/10 · From $19/mo (annual) · 14-day trial

  Omnichannel AI support with human handoff, priced through Zendesk plans and resolution usage.

  Visit ZendeskFull verdict →
• Hey Support7.0/10 · Free plan · paid from $19/mo (annual) · 15-day trial

  Automates cited answers and commerce tasks, with human handoff on Growth and above.

  Visit Hey SupportFull verdict →