Freshservice vs KIX

Freshservice9.2Visit KIX6.4Visit

Higher score Freshservice #2 in IT Help Desk Software 9.2/10 14-day trial Free trial✓ 7 of 7 features Visit Freshservice

vs

KIX #28 in IT Help Desk Software 6.4/10 Free plan · 30-day trial Free planFree trial✓ 7 of 7 features Visit KIX

• Freshservice fits best

  Polished ITSM for growing teams

• KIX fits best

  Mobile-enabled open-source ITSM

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Side by side

Feature	Freshservice 9.2/10 Visit ↗	KIX 6.4/10 Visit ↗
At a glance
Editor score	9.2	6.4
Ranking	#2 in IT Help Desk Software	#28 in IT Help Desk Software
Best for	Polished ITSM for growing teams	Mobile-enabled open-source ITSM
Pricing model	Paid	Free plan + paid
Starting price	$19/user/mo	—
Free plan	—	✓ (best)
Free trial	14 days	30 days
Free trial length	14 days · no card needed	30 days
Deployment	Cloud, Mobile	Cloud, Self-hosted, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Community	Phone, Docs
Compliance	SOC 2, GDPR, SSO/SAML	ISO 27001
Integrations	2 integrations	8 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Freshservice 7/7 · KIX 7/7
SLA management	✓	✓
Knowledge base	✓	✓
Employee portal	✓	✓
Asset management	✓	✓
Single sign-on	✓	✓
Approval workflows	✓	✓
Mobile apps	✓	✓
Our review
Pros	Covers incidents, problems, changes, assets, CMDB and service catalogs Includes SLA tracking, approvals, automation and employee self-service Supports web, iOS, Android, APIs and integrations with major business tools	Free on-premises edition for evaluating core service-management workflows CMDB, catalogs, SLAs, approvals, reporting and knowledge management in one platform Offline iOS and Android field-service ticket and work-order processing
Cons	No perpetual free plan; paid plans start at $19 per agent monthly Advanced ITSM capabilities begin on higher-priced plans Freddy AI Copilot requires an add-on, while some AI features are Enterprise-only	KIX Start has limited functionality and no support or maintenance KIX Pro Business starts at €33 per agent per month Enterprise pricing and higher service levels require a pricing request
Our verdict	Freshservice is a cloud-based IT service management platform for IT teams and enterprise service departments. It brings incident, problem, change, asset, service catalog, knowledge management, workflow automation, reporting and employee… Read the review →	KIX is an open-source service management platform for IT departments, service desks, enterprise service management teams and technical customer support organizations. It combines ticket management with searchable communication history,… Read the review →

Strengths and trade-offs

• Freshservice — where it wins

  • Covers incidents, problems, changes, assets, CMDB and service catalogs
  • Includes SLA tracking, approvals, automation and employee self-service
  • Supports web, iOS, Android, APIs and integrations with major business tools

  Where it doesn't

  • No perpetual free plan; paid plans start at $19 per agent monthly
  • Advanced ITSM capabilities begin on higher-priced plans
  • Freddy AI Copilot requires an add-on, while some AI features are Enterprise-only

• KIX — where it wins

  • Free on-premises edition for evaluating core service-management workflows
  • CMDB, catalogs, SLAs, approvals, reporting and knowledge management in one platform
  • Offline iOS and Android field-service ticket and work-order processing

  Where it doesn't

  • KIX Start has limited functionality and no support or maintenance
  • KIX Pro Business starts at €33 per agent per month
  • Enterprise pricing and higher service levels require a pricing request

• Freshservice9.2/10 · 14-day trial

  Deep ITSM, asset management, automation and AI for growing service teams.

  Visit FreshserviceFull verdict →
• KIX6.4/10 · Free plan · 30-day trial

  A broad open-source ITSM platform with mobile field service and flexible deployment options.

  Visit KIXFull verdict →