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Head-to-head · Fire Department Software

First Due vs ESO Fire

Updated Oct 2026
Both researched from official sources
1 check side by side

Higher score First Due #1 in Fire Department Software 9.2/10 Pricing on request ✓ 0 of 6 features Visit First Due

ESO Fire #2 in Fire Department Software 8.6/10 Pricing on request ✓ 0 of 6 features Visit ESO Fire

First Due leads on 0 checks, ESO Fire on 0, and 1 is even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

Highest scoreFirst Due · 9.2/10

First Due scores higher on our rubric for fire department software: 9.2 against 8.6 out of 10; our editors rank them #1 and #2.

First Due is the better fit for departments wanting a broad, mobile fire/EMS suite. ESO Fire is the better fit for departments prioritizing NERIS reporting and records.

First Due fits best
Departments wanting a broad, mobile fire/EMS suite
ESO Fire fits best
Departments prioritizing NERIS reporting and records

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Side by side

Show only differences

Feature	First Due 9.2/10 Visit ↗	ESO Fire 8.6/10 Visit ↗
At a glance
Editor score	9.2	8.6
Ranking	#1 in Fire Department Software	#2 in Fire Department Software
Best for	Departments wanting a broad, mobile fire/EMS suite	Departments prioritizing NERIS reporting and records
Pricing model	Paid	Paid
Starting price	Pricing on request	Pricing on request
Free plan	Not checked yet	—
Free trial	—	—
Deployment	Cloud, Mobile	Cloud
Platforms	Web, iOS, Android	Web
Support	Phone	Tickets
Integrations	8 integrations	1 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features First Due 0/6 · ESO Fire 0/6
Incident reporting	Not checked yet	Not checked yet
Inspections management	Not checked yet	Not checked yet
Training records	Not checked yet	Not checked yet
Scheduling and roster	Not checked yet	Not checked yet
Apparatus tracking	Not checked yet	Not checked yet
Mobile app	Not checked yet	Not checked yet
Specs
Deployment	Not checked yet	Not checked yet
Our review
Pros	Combines incident reporting, ePCR, CAD workflows, and mobile routing Covers prevention, personnel, assets, training, and incident command Web, iOS, and Android access with integrations including CAD and Esri	Guided, validated incident reporting with automated NERIS submission Connects personnel, scheduling, properties, inspections, and permits Tracks assets, checklists, hydrants, and hydrant maintenance
Cons	Pricing is contact-sales rather than published in plans Its wide module scope may exceed the needs of departments seeking one focused tool Cloud deployment may not suit departments requiring on-premises software	Does not include dispatch management or emergency-call handling Pricing requires contacting sales rather than choosing a published plan Its listed integration is limited to ESO Electronic Health Record
Our verdict	First Due is a cloud-based operations platform for fire and EMS agencies, with web and native iOS and Android access. It is aimed at departments that want incident documentation and response workflows alongside prevention and day-to-day… Read the review →	ESO Fire brings incident records and operational workflows together for fire departments that need a system for reporting as well as day-to-day administration. Fire Incidents supports guided, validated reporting and automated NERIS… Read the review →

First DueFire Department Software 9.2Pricing on request
E ESO FireFire Department Software 8.6Pricing on request

Compare the top tools in

Strengths and trade-offs

First Due — where it wins
- Combines incident reporting, ePCR, CAD workflows, and mobile routing
- Covers prevention, personnel, assets, training, and incident command
- Web, iOS, and Android access with integrations including CAD and Esri
Where it doesn't
- Pricing is contact-sales rather than published in plans
- Its wide module scope may exceed the needs of departments seeking one focused tool
- Cloud deployment may not suit departments requiring on-premises software
ESO Fire — where it wins
- Guided, validated incident reporting with automated NERIS submission
- Connects personnel, scheduling, properties, inspections, and permits
- Tracks assets, checklists, hydrants, and hydrant maintenance
Where it doesn't
- Does not include dispatch management or emergency-call handling
- Pricing requires contacting sales rather than choosing a published plan
- Its listed integration is limited to ESO Electronic Health Record

First Due9.2/10 · Pricing on request
A broad cloud suite for fire and EMS records, response workflows, prevention, and operations.
Visit First Due Full verdict →
ESO Fire8.6/10 · Pricing on request
A cloud-based records and operations platform centered on incident reporting and NERIS submission.
Visit ESO Fire Full verdict →

More comparisons

All fire department software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated 7 Oct 2026 · How we research and update