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Head-to-head · Fire Department Software

First Due vs ImageTrend

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score First Due #1 in Fire Department Software 9.2/10 Pricing on request ✓ 0 of 6 features Visit First Due
ImageTrend #4 in Fire Department Software 8.0/10 Pricing on request ✓ 0 of 6 features Visit ImageTrend

First Due leads on 0 checks, ImageTrend on 0, and 1 is even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFirst Due · 9.2/10

First Due scores higher on our rubric for fire department software: 9.2 against 8.0 out of 10; our editors rank them #1 and #4.

First Due is the better fit for departments wanting a broad, mobile fire/EMS suite. ImageTrend is the better fit for departments needing fire records alongside EMS reporting.

  • First Due fits best

    Departments wanting a broad, mobile fire/EMS suite

  • ImageTrend fits best

    Departments needing fire records alongside EMS reporting

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature First Due 9.2/10 Visit ↗ ImageTrend 8.0/10 Visit ↗
At a glance
Editor score 9.2 8.0
Ranking #1 in Fire Department Software #4 in Fire Department Software
Best for Departments wanting a broad, mobile fire/EMS suite Departments needing fire records alongside EMS reporting
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet —
Free trial — —
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, Windows, iOS, Android
Support Phone Docs
Compliance SOC 2 HIPAA
Integrations 8 integrations 4 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features First Due 0/6 · ImageTrend 0/6
Incident reporting Not checked yet Not checked yet
Inspections management Not checked yet Not checked yet
Training records Not checked yet Not checked yet
Scheduling and roster Not checked yet Not checked yet
Apparatus tracking Not checked yet Not checked yet
Mobile app Not checked yet Not checked yet
Specs
Deployment Not checked yet Not checked yet
Our review
Pros
  • Combines incident reporting, ePCR, CAD workflows, and mobile routing
  • Covers prevention, personnel, assets, training, and incident command
  • Web, iOS, and Android access with integrations including CAD and Esri
  • Combines fire incident records with EMS electronic patient care reporting.
  • Offline EMS documentation and fire inspections support field work.
  • Connects with CAD, hospital EHR systems and billing exports.
Cons
  • Pricing is contact-sales rather than published in plans
  • Its wide module scope may exceed the needs of departments seeking one focused tool
  • Cloud deployment may not suit departments requiring on-premises software
  • Does not provide dispatch management or emergency-call handling.
  • Pricing requires contacting sales; no free plan is listed.
  • Support channels are limited to documentation.
Our verdict

First Due is a cloud-based operations platform for fire and EMS agencies, with web and native iOS and Android access. It is aimed at departments that want incident documentation and response workflows alongside prevention and day-to-day…

Read the review →

ImageTrend’s Elite platform supports EMS and fire agencies with electronic patient care reporting, fire incident records, inspections, configurable forms and workflows, and operational reporting. It also includes personnel, inventory,…

Read the review →
  1. First DueFire Department Software 9.2Pricing on request
  2. ImageTrendFire Department Software 8.0Pricing on request

Strengths and trade-offs

  • First Due — where it wins

    • Combines incident reporting, ePCR, CAD workflows, and mobile routing
    • Covers prevention, personnel, assets, training, and incident command
    • Web, iOS, and Android access with integrations including CAD and Esri

    Where it doesn't

    • Pricing is contact-sales rather than published in plans
    • Its wide module scope may exceed the needs of departments seeking one focused tool
    • Cloud deployment may not suit departments requiring on-premises software

  • ImageTrend — where it wins

    • Combines fire incident records with EMS electronic patient care reporting.
    • Offline EMS documentation and fire inspections support field work.
    • Connects with CAD, hospital EHR systems and billing exports.

    Where it doesn't

    • Does not provide dispatch management or emergency-call handling.
    • Pricing requires contacting sales; no free plan is listed.
    • Support channels are limited to documentation.
  • First Due9.2/10 · Pricing on request

    A broad cloud suite for fire and EMS records, response workflows, prevention, and operations.

    Visit First DueFull verdict →
  • ImageTrend8.0/10 · Pricing on request

    Fire records and EMS reporting with configurable workflows and offline field documentation.

    Visit ImageTrendFull verdict →

More comparisons

All fire department software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update