Head-to-head · Fire Department Software

First Due vs ImageTrend

Updated Sep 2026
Both researched from official sources
1 check side by side

First Due #1 in Fire Department Software —/10 Pricing on request ✓ 0 of 6 features Visit First Due

ImageTrend #4 in Fire Department Software —/10 Pricing on request ✓ 0 of 6 features Visit ImageTrend

First Due leads on 0 checks, ImageTrend on 0, and 1 is even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

Our editors rank First Due at #1 and ImageTrend at #4 for fire department software; First Due and ImageTrend have no rubric score yet (facts researched, not yet scored), so the checks below decide.

First Due is the better fit for departments wanting a broad, mobile fire/EMS suite. ImageTrend is the better fit for departments needing fire records alongside EMS reporting.

First Due fits best
Departments wanting a broad, mobile fire/EMS suite
ImageTrend fits best
Departments needing fire records alongside EMS reporting

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Side by side

Show only differences

Feature	First Due —/10 Visit ↗	ImageTrend —/10 Visit ↗
At a glance
Editor score	—	—
Ranking	#1 in Fire Department Software	#4 in Fire Department Software
Best for	Departments wanting a broad, mobile fire/EMS suite	Departments needing fire records alongside EMS reporting
Pricing model	Paid	Paid
Starting price	Not published	Not published
Free plan	Not published	—
Free trial	—	—
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, Windows, iOS, Android
Support	Phone	Docs
Compliance	SOC 2	HIPAA
Integrations	8 integrations	4 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features First Due 0/6 · ImageTrend 0/6
Incident reporting	Not published	Not published
Inspections management	Not published	Not published
Training records	Not published	Not published
Scheduling and roster	Not published	Not published
Apparatus tracking	Not published	Not published
Mobile app	Not published	Not published
Specs
Deployment	Not published	Not published
Our review
Pros	Combines incident reporting, ePCR, CAD workflows, and mobile routing Covers prevention, personnel, assets, training, and incident command Web, iOS, and Android access with integrations including CAD and Esri	Combines fire incident records with EMS electronic patient care reporting. Offline EMS documentation and fire inspections support field work. Connects with CAD, hospital EHR systems and billing exports.
Cons	Pricing is contact-sales rather than published in plans Its wide module scope may exceed the needs of departments seeking one focused tool Cloud deployment may not suit departments requiring on-premises software	Does not provide dispatch management or emergency-call handling. Pricing requires contacting sales; no free plan is listed. Support channels are limited to documentation.
Our verdict	First Due is a cloud-based operations platform for fire and EMS agencies, with web and native iOS and Android access. It is aimed at departments that want incident documentation and response workflows alongside prevention and day-to-day… Read the review →	ImageTrend’s Elite platform supports EMS and fire agencies with electronic patient care reporting, fire incident records, inspections, configurable forms and workflows, and operational reporting. It also includes personnel, inventory,… Read the review →

First DueFire Department Software —Pricing on request
I ImageTrendFire Department Software —Pricing on request

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Strengths and trade-offs

First Due — where it wins
- Combines incident reporting, ePCR, CAD workflows, and mobile routing
- Covers prevention, personnel, assets, training, and incident command
- Web, iOS, and Android access with integrations including CAD and Esri
Where it doesn't
- Pricing is contact-sales rather than published in plans
- Its wide module scope may exceed the needs of departments seeking one focused tool
- Cloud deployment may not suit departments requiring on-premises software
ImageTrend — where it wins
- Combines fire incident records with EMS electronic patient care reporting.
- Offline EMS documentation and fire inspections support field work.
- Connects with CAD, hospital EHR systems and billing exports.
Where it doesn't
- Does not provide dispatch management or emergency-call handling.
- Pricing requires contacting sales; no free plan is listed.
- Support channels are limited to documentation.

First Due—/10 · Pricing on request
A broad cloud suite for fire and EMS records, response workflows, prevention, and operations.
Visit First Due Full verdict →
ImageTrend—/10 · Pricing on request
Fire records and EMS reporting with configurable workflows and offline field documentation.
Visit ImageTrend Full verdict →

More comparisons

All fire department software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026