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Head-to-head · IT Documentation Software

ConnectWise Documentation vs Knowledge Tree

  • Updated Sep 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score ConnectWise Documentation #4 in IT Documentation Software 7.4/10 Pricing on request ✓ 0 of 5 features Visit ConnectWise
Knowledge Tree #6 in IT Documentation Software 7.3/10 Free plan · paid from $99/user/mo · 14-day trial Free plan✓ 5 of 5 features Visit Knowledge Tree

ConnectWise Documentation leads on 0 checks, Knowledge Tree on 6, and 0 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreConnectWise Documentation · 7.4/10
  • Free planonly Knowledge Tree
  • Most featuresKnowledge Tree · 5 of 5

ConnectWise Documentation scores higher on our rubric for it documentation software: 7.4 against 7.3 out of 10; our editors rank them #4 and #6.

Knowledge Tree offers free plan; ConnectWise Documentation doesn't publish it. Knowledge Tree offers asset inventory; ConnectWise Documentation doesn't publish it. Knowledge Tree offers network discovery; ConnectWise Documentation doesn't publish it. Knowledge Tree offers runbook templates; ConnectWise Documentation doesn't publish it. Knowledge Tree offers sso support; ConnectWise Documentation doesn't publish it.

ConnectWise Documentation is the better fit for connectWise-centric teams documenting procedures and clients. Knowledge Tree is the better fit for infrastructure teams documenting discovered cloud.

  • ConnectWise Documentation fits best

    ConnectWise-centric teams documenting procedures and clients

  • Knowledge Tree fits best

    Infrastructure teams documenting discovered cloud

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. It never changes our verdict. How we rank.

Side by side

Feature ConnectWise Documentation 7.4/10 Visit ↗ Knowledge Tree 7.3/10 Visit ↗
At a glance
Editor score 7.4 7.3
Ranking #4 in IT Documentation Software #6 in IT Documentation Software
Best for ConnectWise-centric teams documenting procedures and clients Infrastructure teams documenting discovered cloud
Pricing model Paid Free plan + paid
Starting price Not published $99/user/mo
Free plan Not published ✓ (best)
Free trial — —
Deployment Cloud Cloud, Self-hosted
Platforms Web Web, macOS, Linux
Support Phone, Docs Email, Community · 24/7
Integrations 4 integrations 10 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features ConnectWise Documentation 0/5 · Knowledge Tree 5/5
Asset inventory Not published ✓ (best)
Network discovery Not published ✓ (best)
Runbook templates Not published ✓ (best)
SSO support Not published ✓ (best)
API access Not published ✓ (best)
Specs
Deployment Not published Hybrid
Documented asset limit Not published Not published
Our review
Pros
  • Centralizes knowledge bases, SOPs, passwords and customer information
  • Connects with ConnectWise PSA, Automate, and Reports and Dashboards
  • Adds customizable templates, role-based permissions and asset discovery
  • Discovers cloud, Kubernetes, DNS, and network resources and maps dependencies.
  • Generates Markdown, HTML, Mermaid diagrams, and operational runbooks.
  • Tracks changes and evaluates resources against compliance rules.
Cons
  • Pricing requires contacting sales
  • Its integrations center on ConnectWise and VoIP workflows
  • Cloud deployment is the listed option
  • Team starts at $99 per seat monthly, a substantial paid entry point.
  • Confluence publishing is available, but direct sync is not described for other tools.
  • Business features such as SSO, RBAC, and audit logs require the $499 plan.
Our verdict

ConnectWise Documentation, formerly ITBoost, is a cloud platform for managed service providers that need to organize procedures, customer information, assets and passwords. It brings knowledge bases, standard operating procedures, company…

Read the review →

Knowledge Tree is an infrastructure documentation product for platform, SRE, infrastructure, security, and FinOps teams that need a current view of discovered cloud and network environments. It discovers cloud, Kubernetes, DNS, and network…

Read the review →
  1. ConnectWise DocumentationIT Documentation Software 7.4Pricing on request
  2. Knowledge TreeIT Documentation Software 7.3Free plan · paid from $99/user/mo · 14-day trial

Strengths and trade-offs

  • ConnectWise Documentation — where it wins

    • Centralizes knowledge bases, SOPs, passwords and customer information
    • Connects with ConnectWise PSA, Automate, and Reports and Dashboards
    • Adds customizable templates, role-based permissions and asset discovery

    Where it doesn't

    • Pricing requires contacting sales
    • Its integrations center on ConnectWise and VoIP workflows
    • Cloud deployment is the listed option

  • Knowledge Tree — where it wins

    • Discovers cloud, Kubernetes, DNS, and network resources and maps dependencies.
    • Generates Markdown, HTML, Mermaid diagrams, and operational runbooks.
    • Tracks changes and evaluates resources against compliance rules.

    Where it doesn't

    • Team starts at $99 per seat monthly, a substantial paid entry point.
    • Confluence publishing is available, but direct sync is not described for other tools.
    • Business features such as SSO, RBAC, and audit logs require the $499 plan.
  • ConnectWise Documentation7.4/10 · Pricing on request

    A ConnectWise-focused hub for procedures, customer records, assets and passwords.

    Visit ConnectWiseFull verdict →
  • Knowledge Tree7.3/10 · Free plan · paid from $99/user/mo · 14-day trial

    Turns discovered infrastructure into queryable maps, documentation, runbooks, and compliance checks.

    Visit Knowledge TreeFull verdict →

More comparisons

All IT documentation software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update