Head-to-head · IT Documentation Software
ConnectWise Documentation vs IT Dock
ConnectWise Documentation leads on 0 checks, IT Dock on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreConnectWise Documentation · 8.2/10
- Free planonly IT Dock
- Most featuresIT Dock · 3 of 5
ConnectWise Documentation scores higher on our rubric for it documentation software: 8.2 against 7.9 out of 10; our editors rank them #4 and #7.
ConnectWise Documentation is the better fit for connectWise-centric teams documenting procedures and clients. IT Dock is the better fit for small MSPs starting with free documentation and RMM sync.
- ConnectWise Documentation fits best
ConnectWise-centric teams documenting procedures and clients
- IT Dock fits best
Small MSPs starting with free documentation and RMM sync
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Side by side
| Feature | ConnectWise Documentation 8.2/10 Visit ↗ | IT Dock 7.9/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 8.2 | 7.9 |
| Ranking | #4 in IT Documentation Software | #7 in IT Documentation Software |
| Best for | ConnectWise-centric teams documenting procedures and clients | Small MSPs starting with free documentation and RMM sync |
| Pricing model | Paid | Free plan + paid |
| Starting price | Pricing on request | — |
| Free plan | Not checked yet | ✓ (best) |
| Free trial | — | — |
| Deployment | Cloud | Cloud, Self-hosted |
| Platforms | Web | Web |
| Integrations | 4 integrations | 13 integrations |
| Built for | Small business, Mid-market, Enterprise | Solo, Small business, Mid-market |
| Features ConnectWise Documentation 0/5 · IT Dock 3/5 | ||
| Asset inventory | Not checked yet | ✓ (best) |
| Network discovery | Not checked yet | — |
| Runbook templates | Not checked yet | ✓ (best) |
| SSO support | Not checked yet | ✓ (best) |
| API access | Not checked yet | Not checked yet |
| Specs | ||
| Deployment | Not checked yet | Hybrid |
| Documented asset limit | Not checked yet | Not checked yet |
| Our review | ||
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| Cons |
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| Our verdict | ConnectWise Documentation, formerly ITBoost, is a cloud platform for managed service providers that need to organize procedures, customer information, assets and passwords. It brings knowledge bases, standard operating procedures, company… Read the review → |
IT Dock organizes client records, credentials, devices, network information, procedures and guides in a searchable workspace. It is aimed at managed service providers and internal IT teams that need a shared place for operational… Read the review → |
Strengths and trade-offs
ConnectWise Documentation — where it wins
- Centralizes knowledge bases, SOPs, passwords and customer information
- Connects with ConnectWise PSA, Automate, and Reports and Dashboards
- Adds customizable templates, role-based permissions and asset discovery
Where it doesn't
- Pricing requires contacting sales
- Its integrations center on ConnectWise and VoIP workflows
- Cloud deployment is the listed option
IT Dock — where it wins
- Free plan includes core documentation for up to 3 clients and 1 tech
- Syncs asset and device inventory with multiple RMM platforms
- Offers cloud or self-hosted deployment with migration between them
Where it doesn't
- Free plan limits teams to 1 tech and up to 3 clients
- Network diagrams use documented information, not automatic device discovery
- SSO and role-based permissions are on higher plans, not the Free plan
- ConnectWise Documentation8.2/10 · Pricing on request
A ConnectWise-focused hub for procedures, customer records, assets and passwords.
Visit ConnectWiseFull verdict → - IT Dock7.9/10 · Free plan
A documentation workspace with RMM sync, self-hosting and a free plan for small teams.
Visit IT DockFull verdict →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update