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Head-to-head · IT Documentation Software

ConnectWise Documentation vs CompassDocs

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score ConnectWise Documentation #4 in IT Documentation Software 8.2/10 Pricing on request ✓ 0 of 5 features Visit ConnectWise
CompassDocs #5 in IT Documentation Software 8.1/10 Free plan Free plan✓ 0 of 5 features Visit CompassDocs

ConnectWise Documentation leads on 0 checks, CompassDocs on 0, and 1 is even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreConnectWise Documentation · 8.2/10
  • Free planonly CompassDocs

ConnectWise Documentation scores higher on our rubric for it documentation software: 8.2 against 8.1 out of 10; our editors rank them #4 and #5.

ConnectWise Documentation is the better fit for connectWise-centric teams documenting procedures and clients. CompassDocs is the better fit for teams needing controlled, reviewable SOP documentation.

  • ConnectWise Documentation fits best

    ConnectWise-centric teams documenting procedures and clients

  • CompassDocs fits best

    Teams needing controlled, reviewable SOP documentation

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature ConnectWise Documentation 8.2/10 Visit ↗ CompassDocs 8.1/10 Visit ↗
At a glance
Editor score 8.2 8.1
Ranking #4 in IT Documentation Software #5 in IT Documentation Software
Best for ConnectWise-centric teams documenting procedures and clients Teams needing controlled, reviewable SOP documentation
Pricing model Paid Free plan + paid
Starting price Pricing on request $8/user/mo
Free plan Not checked yet ✓ (best)
Free trial — —
Deployment Cloud Self-hosted
Platforms Web Web
Support Phone, Docs Community, Docs
Integrations 4 integrations 14 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features ConnectWise Documentation 0/5 · CompassDocs 0/5
Asset inventory Not checked yet Not checked yet
Network discovery Not checked yet Not checked yet
Runbook templates Not checked yet Not checked yet
SSO support Not checked yet Not checked yet
API access Not checked yet Not checked yet
Specs
Deployment Not checked yet Not checked yet
Documented asset limit Not checked yet Not checked yet
Our review
Pros
  • Centralizes knowledge bases, SOPs, passwords and customer information
  • Connects with ConnectWise PSA, Automate, and Reports and Dashboards
  • Adds customizable templates, role-based permissions and asset discovery
  • Rich SOP authoring with templates, checklists, and decision trees
  • Approval workflows, version diffs, branches, and restoration
  • Self-hosted free tier with advanced access and compliance options
Cons
  • Pricing requires contacting sales
  • Its integrations center on ConnectWise and VoIP workflows
  • Cloud deployment is the listed option
  • Cloud hosting is listed as coming soon
  • SSO, SCIM, acknowledgements, and training require Enterprise
  • Support channels are limited to community and documentation
Our verdict

ConnectWise Documentation, formerly ITBoost, is a cloud platform for managed service providers that need to organize procedures, customer information, assets and passwords. It brings knowledge bases, standard operating procedures, company…

Read the review →

CompassDocs is a documentation workspace for teams creating, organizing, approving, and searching SOPs, policies, runbooks, and internal knowledge. It runs on the web and supports self-hosted deployment, with rich-text and Markdown…

Read the review →
  1. ConnectWise DocumentationIT Documentation Software 8.2Pricing on request
  2. CompassDocsIT Documentation Software 8.1Free plan

Strengths and trade-offs

  • ConnectWise Documentation — where it wins

    • Centralizes knowledge bases, SOPs, passwords and customer information
    • Connects with ConnectWise PSA, Automate, and Reports and Dashboards
    • Adds customizable templates, role-based permissions and asset discovery

    Where it doesn't

    • Pricing requires contacting sales
    • Its integrations center on ConnectWise and VoIP workflows
    • Cloud deployment is the listed option

  • CompassDocs — where it wins

    • Rich SOP authoring with templates, checklists, and decision trees
    • Approval workflows, version diffs, branches, and restoration
    • Self-hosted free tier with advanced access and compliance options

    Where it doesn't

    • Cloud hosting is listed as coming soon
    • SSO, SCIM, acknowledgements, and training require Enterprise
    • Support channels are limited to community and documentation
  • ConnectWise Documentation8.2/10 · Pricing on request

    A ConnectWise-focused hub for procedures, customer records, assets and passwords.

    Visit ConnectWiseFull verdict →
  • CompassDocs8.1/10 · Free plan

    A controlled documentation workspace with approvals, versioning, permissions, and cited AI search.

    Visit CompassDocsFull verdict →

More comparisons

All IT documentation software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update