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Head-to-head · Social Work Case Management

CommCare vs Neighbor Solutions

  • Updated Sep 2026
  • Both researched from official sources
  • 1 check side by side
Higher score CommCare #5 in Social Work Case Management 7.4/10 Free plan · paid from $100/mo (annual) Free plan✓ 0 of 1 features Visit CommCare
Neighbor Solutions #8 in Social Work Case Management 6.5/10 From $150/mo · 14-day trial ✓ 0 of 1 features Visit Neighbor

CommCare leads on 1 check, Neighbor Solutions on 0, and 0 are even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreCommCare · 7.4/10
  • Free planonly CommCare

CommCare scores higher on our rubric for social work case management: 7.4 against 6.5 out of 10; our editors rank them #5 and #8.

CommCare offers free plan; Neighbor Solutions doesn't.

CommCare is the better fit for field teams needing offline mobile casework and flexibility. Neighbor Solutions is the better fit for shelters needing mobile referrals and bed tracking.

  • CommCare fits best

    Field teams needing offline mobile casework and flexibility

  • Neighbor Solutions fits best

    Shelters needing mobile referrals and bed tracking

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. It never changes our verdict. How we rank.

Side by side

Feature CommCare 7.4/10 Visit ↗ Neighbor Solutions 6.5/10 Visit ↗
At a glance
Editor score 7.4 6.5
Ranking #5 in Social Work Case Management #8 in Social Work Case Management
Best for Field teams needing offline mobile casework and flexibility Shelters needing mobile referrals and bed tracking
Pricing model Free plan + paid Paid
Starting price Not published Not published
Free plan ✓ (best) —
Free trial — —
Deployment Cloud, Self-hosted, Mobile, Browser extension Cloud, Mobile
Platforms Web, Android Web, iOS, Android
Support Email, Community, Docs · 24/7 Email
Integrations 10 integrations 4 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features CommCare 0/1 · Neighbor Solutions 0/1
Client portal Not published Not published
Specs
Case management features Not published Not published
Mobile access Not published App
Reporting tools Not published Not published
Deployment Not published Not published
Documented integrations Not published Not published
Our review
Pros
  • Collect forms, case histories, photos, signatures, and GPS data offline.
  • Build multilingual mobile and web workflows without code.
  • Route referrals, assignments, and escalations; connect through APIs and integrations.
  • Unlimited neighbors and all features are included in the $150 monthly plan.
  • Shelter beds, reservations, waitlists, check-ins, and housing plans are covered.
  • iOS and Android help app supports mobile referrals and resource requests.
Cons
  • The free edition is for testing and includes 5 mobile workers.
  • The documented native mobile client is Android; web apps run in a browser.
  • Configurable app building may not suit teams seeking a purpose-built social-care suite.
  • There is no free plan; access starts at $150 per month.
  • Only one published plan offers limited pricing-tier choice.
  • Support is provided through email rather than multiple listed channels.
Our verdict

Frontline organizations can use CommCare to build mobile and web applications for service delivery, including forms, client case histories, decision support, referrals, and reporting. It is relevant to social work teams that need adaptable…

Read the review →

Neighbor Solutions is a web-based case management and care-coordination platform for nonprofits, coalitions, municipalities, and other human-service organizations. It brings together 360-degree client profiles, case notes, incident…

Read the review →
  1. CommCareSocial Work Case Management 7.4Free plan · paid from $100/mo (annual)
  2. Neighbor SolutionsSocial Work Case Management 6.5From $150/mo · 14-day trial

Strengths and trade-offs

  • CommCare — where it wins

    • Collect forms, case histories, photos, signatures, and GPS data offline.
    • Build multilingual mobile and web workflows without code.
    • Route referrals, assignments, and escalations; connect through APIs and integrations.

    Where it doesn't

    • The free edition is for testing and includes 5 mobile workers.
    • The documented native mobile client is Android; web apps run in a browser.
    • Configurable app building may not suit teams seeking a purpose-built social-care suite.

  • Neighbor Solutions — where it wins

    • Unlimited neighbors and all features are included in the $150 monthly plan.
    • Shelter beds, reservations, waitlists, check-ins, and housing plans are covered.
    • iOS and Android help app supports mobile referrals and resource requests.

    Where it doesn't

    • There is no free plan; access starts at $150 per month.
    • Only one published plan offers limited pricing-tier choice.
    • Support is provided through email rather than multiple listed channels.
  • CommCare7.4/10 · Free plan · paid from $100/mo (annual)

    A flexible app builder for offline field casework, with free access and paid workflow tiers.

    Visit CommCareFull verdict →
  • Neighbor Solutions6.5/10 · From $150/mo · 14-day trial

    A $150-per-month case management suite with shelter operations, referrals, and mobile access.

    Visit NeighborFull verdict →

More comparisons

All social work case management comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update