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Head-to-head · Social Work Case Management

CommCare vs CHARMS

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score CommCare #4 in Social Work Case Management 8.3/10 Free plan Free plan✓ 0 of 1 features Visit CommCare
CHARMS #6 in Social Work Case Management 7.9/10 Pricing on request ✓ 0 of 1 features Visit CHARMS

CommCare leads on 0 checks, CHARMS on 0, and 1 is even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreCommCare · 8.3/10
  • Free planonly CommCare

CommCare scores higher on our rubric for social work case management: 8.3 against 7.9 out of 10; our editors rank them #4 and #6.

CommCare is the better fit for field teams needing offline mobile casework and flexibility. CHARMS is the better fit for multi-agency teams managing placements and care plans.

  • CommCare fits best

    Field teams needing offline mobile casework and flexibility

  • CHARMS fits best

    Multi-agency teams managing placements and care plans

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature CommCare 8.3/10 Visit ↗ CHARMS 7.9/10 Visit ↗
At a glance
Editor score 8.3 7.9
Ranking #4 in Social Work Case Management #6 in Social Work Case Management
Best for Field teams needing offline mobile casework and flexibility Multi-agency teams managing placements and care plans
Pricing model Free plan + paid Paid
Starting price $100/mo Pricing on request
Free plan ✓ (best) Not checked yet
Free trial — —
Deployment Cloud, Self-hosted, Mobile, Browser extension Cloud
Platforms Web, Android Web
Support Email, Community, Docs · 24/7 Phone
Compliance SOC 2, GDPR, HIPAA, SSO/SAML GDPR
Integrations 10 integrations 2 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features CommCare 0/1 · CHARMS 0/1
Client portal Not checked yet Not checked yet
Specs
Case management features Not checked yet Not checked yet
Mobile access Not checked yet Not checked yet
Reporting tools Not checked yet Not checked yet
Deployment Not checked yet Not checked yet
Documented integrations Not checked yet Not checked yet
Our review
Pros
  • Collect forms, case histories, photos, signatures, and GPS data offline.
  • Build multilingual mobile and web workflows without code.
  • Route referrals, assignments, and escalations; connect through APIs and integrations.
  • Links referrals and placements with care plans and outcome tracking
  • Chronological records, audit trails and role-based access controls
  • Secure portals support multi-agency collaboration
Cons
  • The free edition is for testing and includes 5 mobile workers.
  • The documented native mobile client is Android; web apps run in a browser.
  • Configurable app building may not suit teams seeking a purpose-built social-care suite.
  • Pricing requires contacting sales
  • Designed for social care rather than general-purpose case management
  • Web-only access may not suit teams seeking a dedicated mobile app
Our verdict

Frontline organizations can use CommCare to build mobile and web applications for service delivery, including forms, client case histories, decision support, referrals, and reporting. It is relevant to social work teams that need adaptable…

Read the review →

CHARMS is a cloud-based case management platform for organisations delivering children's and adults' social care. Its settings include fostering, adoption, residential care, supported accommodation, shared lives, family hubs, homelessness…

Read the review →
  1. CommCareSocial Work Case Management 8.3Free plan
  2. CHARMSSocial Work Case Management 7.9Pricing on request

Strengths and trade-offs

  • CommCare — where it wins

    • Collect forms, case histories, photos, signatures, and GPS data offline.
    • Build multilingual mobile and web workflows without code.
    • Route referrals, assignments, and escalations; connect through APIs and integrations.

    Where it doesn't

    • The free edition is for testing and includes 5 mobile workers.
    • The documented native mobile client is Android; web apps run in a browser.
    • Configurable app building may not suit teams seeking a purpose-built social-care suite.

  • CHARMS — where it wins

    • Links referrals and placements with care plans and outcome tracking
    • Chronological records, audit trails and role-based access controls
    • Secure portals support multi-agency collaboration

    Where it doesn't

    • Pricing requires contacting sales
    • Designed for social care rather than general-purpose case management
    • Web-only access may not suit teams seeking a dedicated mobile app
  • CommCare8.3/10 · Free plan

    A flexible app builder for offline field casework, with free access and paid workflow tiers.

    Visit CommCareFull verdict →
  • CHARMS7.9/10 · Pricing on request

    A broad care-record and placement system for teams coordinating services across agencies.

    Visit CHARMSFull verdict →

More comparisons

All social work case management comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update