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Head-to-head · Social Work Case Management

In-Form vs CHARMS

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score In-Form #2 in Social Work Case Management 8.6/10 Free plan · 30-day trial Free planFree trial✓ 1 of 1 features Visit In-Form
CHARMS #6 in Social Work Case Management 7.9/10 Pricing on request ✓ 0 of 1 features Visit CHARMS

In-Form leads on 0 checks, CHARMS on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreIn-Form · 8.6/10
  • Free planonly In-Form
  • Free trialonly In-Form
  • Most featuresIn-Form · 1 of 1

In-Form scores higher on our rubric for social work case management: 8.6 against 7.9 out of 10; our editors rank them #2 and #6.

In-Form is the better fit for organizations seeking affordable, broad casework tools. CHARMS is the better fit for multi-agency teams managing placements and care plans.

  • In-Form fits best

    Organizations seeking affordable, broad casework tools

  • CHARMS fits best

    Multi-agency teams managing placements and care plans

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature In-Form 8.6/10 Visit ↗ CHARMS 7.9/10 Visit ↗
At a glance
Editor score 8.6 7.9
Ranking #2 in Social Work Case Management #6 in Social Work Case Management
Best for Organizations seeking affordable, broad casework tools Multi-agency teams managing placements and care plans
Pricing model Free plan + paid Paid
Starting price £60/user/yr Pricing on request
Free plan ✓ (best) Not checked yet
Free trial 30 days —
Deployment Cloud Cloud
Platforms Web Web
Support Tickets, Docs Phone
Compliance GDPR, ISO 27001, 2FA GDPR
Integrations 7 integrations 2 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features In-Form 1/1 · CHARMS 0/1
Client portal ✓ (best) Not checked yet
Specs
Case management features Not checked yet Not checked yet
Mobile access Not checked yet Not checked yet
Reporting tools Not checked yet Not checked yet
Deployment Not checked yet Not checked yet
Documented integrations Not checked yet Not checked yet
Our review
Pros
  • Referral forms, assessments, support plans, and outcome tracking
  • Housing, bedspace, tenancy, and maintenance tracking
  • Safeguarding records, automation, dashboards, and PDF generation
  • Links referrals and placements with care plans and outcome tracking
  • Chronological records, audit trails and role-based access controls
  • Secure portals support multi-agency collaboration
Cons
  • Web-only deployment limits platform choices
  • Community plan requires Homeless Link membership
  • Paid plans add annual licence and setup costs
  • Pricing requires contacting sales
  • Designed for social care rather than general-purpose case management
  • Web-only access may not suit teams seeking a dedicated mobile app
Our verdict

In-Form is a cloud-based case management and client relationship system from Homeless Link for nonprofit organisations. It records clients and casework, supports needs assessments and support planning, measures outcomes with Outcomes Star…

Read the review →

CHARMS is a cloud-based case management platform for organisations delivering children's and adults' social care. Its settings include fostering, adoption, residential care, supported accommodation, shared lives, family hubs, homelessness…

Read the review →
  1. In-FormSocial Work Case Management 8.6Free plan · 30-day trial
  2. CHARMSSocial Work Case Management 7.9Pricing on request

Strengths and trade-offs

  • In-Form — where it wins

    • Referral forms, assessments, support plans, and outcome tracking
    • Housing, bedspace, tenancy, and maintenance tracking
    • Safeguarding records, automation, dashboards, and PDF generation

    Where it doesn't

    • Web-only deployment limits platform choices
    • Community plan requires Homeless Link membership
    • Paid plans add annual licence and setup costs

  • CHARMS — where it wins

    • Links referrals and placements with care plans and outcome tracking
    • Chronological records, audit trails and role-based access controls
    • Secure portals support multi-agency collaboration

    Where it doesn't

    • Pricing requires contacting sales
    • Designed for social care rather than general-purpose case management
    • Web-only access may not suit teams seeking a dedicated mobile app
  • In-Form8.6/10 · Free plan · 30-day trial

    Broad nonprofit casework coverage with a free community tier and web-only access.

    Visit In-FormFull verdict →
  • CHARMS7.9/10 · Pricing on request

    A broad care-record and placement system for teams coordinating services across agencies.

    Visit CHARMSFull verdict →

More comparisons

All social work case management comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update