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Head-to-head · Video Customer Support Software

Cobrowse.io vs Median

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Cobrowse.io #7 in Video Customer Support Software 8.4/10 Paid ✓ 4 of 4 features Visit Cobrowse.io
Median #9 in Video Customer Support Software 8.1/10 Free plan · 14-day trial Free planFree trial✓ 3 of 4 features Visit Median

Cobrowse.io leads on 2 checks, Median on 1, and 3 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreCobrowse.io · 8.4/10
  • Lowest starting priceCobrowse.io · $18/user/mo
  • Free planonly Median
  • Free trialonly Median
  • Most featuresCobrowse.io · 4 of 4

Cobrowse.io scores higher on our rubric for video customer support software: 8.4 against 8.1 out of 10; our editors rank them #7 and #9.

Median offers free plan; Cobrowse.io doesn't. Cobrowse.io is cheaper to start at $18/user/mo against $25/user/mo. Cobrowse.io offers video recording; Median doesn't.

Cobrowse.io is the better fit for affordable web-and-mobile co-browsing teams. Median is the better fit for small teams needing low-cost browser assistance.

  • Cobrowse.io fits best

    Affordable web-and-mobile co-browsing teams

  • Median fits best

    Small teams needing low-cost browser assistance

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Cobrowse.io 8.4/10 Visit ↗ Median 8.1/10 Visit ↗
At a glance
Editor score 8.4 8.1
Ranking #7 in Video Customer Support Software #9 in Video Customer Support Software
Best for Affordable web-and-mobile co-browsing teams Small teams needing low-cost browser assistance
Pricing model Paid Free plan + paid
Starting price $18/user/mo (best) $25/user/mo
Free plan — ✓ (best)
Free trial — 14 days
Deployment Cloud, Self-hosted, Desktop, Mobile Cloud, Self-hosted
Platforms Web, Windows, macOS, iOS, Android Web
Support Email, Tickets, Docs Email, Live chat, Docs
Compliance SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML GDPR, SSO/SAML
Integrations 50+ integrations 18 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Cobrowse.io 4/4 · Median 3/4
Screen sharing ✓ ✓
Co-browsing ✓ ✓
Visual annotation ✓ ✓
Video recording ✓ (best) —
Specs
Included agent seats Not checked yet Not checked yet
Customer platforms Web_mobile Web_mobile
Our review
Pros
  • Web plan includes all features at $18 per agent monthly, billed annually
  • Supports co-browsing, screen sharing, annotation, recording, redaction, and remote control
  • Offers 11 integrations plus self-hosted and on-premises deployment options
  • Free Starter plan plus a 14-day trial
  • Co-browsing with cursor guidance, annotations, and customer-approved control
  • Web, API, JavaScript SDK, and many chat and commerce integrations
Cons
  • No free plan is listed
  • The $18 rate applies to web; web and mobile apps cost $36
  • Large agent counts and self-hosting are reserved for the Custom plan
  • Median does not record session data
  • Advanced pricing is listed per user and billed annually or monthly
  • Enterprise features require a custom contract
Our verdict

Cobrowse.io is a customer-support co-browsing platform for teams that need to guide customers through websites, mobile applications, third-party sites, and PDF content. It supports real-time collaboration between human or AI agents and…

Read the review →

Median is a web-based customer support tool for teams that need to guide visitors through websites in real time. Agents can see a visitor’s page, display a cursor, highlight or draw on content, request customer-approved control, and…

Read the review →
  1. Cobrowse.ioVideo Customer Support Software 8.4Paid
  2. MedianVideo Customer Support Software 8.1Free plan · 14-day trial

Strengths and trade-offs

  • Cobrowse.io — where it wins

    • Web plan includes all features at $18 per agent monthly, billed annually
    • Supports co-browsing, screen sharing, annotation, recording, redaction, and remote control
    • Offers 11 integrations plus self-hosted and on-premises deployment options

    Where it doesn't

    • No free plan is listed
    • The $18 rate applies to web; web and mobile apps cost $36
    • Large agent counts and self-hosting are reserved for the Custom plan

  • Median — where it wins

    • Free Starter plan plus a 14-day trial
    • Co-browsing with cursor guidance, annotations, and customer-approved control
    • Web, API, JavaScript SDK, and many chat and commerce integrations

    Where it doesn't

    • Median does not record session data
    • Advanced pricing is listed per user and billed annually or monthly
    • Enterprise features require a custom contract
  • Cobrowse.io8.4/10 · Paid

    A focused co-browsing platform with strong visual assistance and flexible deployment options.

    Visit Cobrowse.ioFull verdict →
  • Median8.1/10 · Free plan · 14-day trial

    A low-cost browser assistance tool with strong co-browsing and no session recording.

    Visit MedianFull verdict →

More comparisons

All video customer support software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update