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Head-to-head · Online Reputation Management Software

Birdeye vs Yext Reviews

  • Updated Sep 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score Birdeye #1 in Online Reputation Management Software 9.0/10 Pricing on request ✓ 0 of 4 features Visit Birdeye
Yext Reviews #2 in Online Reputation Management Software 8.2/10 Pricing on request ✓ 3 of 4 features Visit Yext

Birdeye leads on 0 checks, Yext Reviews on 3, and 0 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreBirdeye · 9.0/10
  • Most featuresYext Reviews · 3 of 4

Birdeye scores higher on our rubric for online reputation management software: 9.0 against 8.2 out of 10; our editors rank them #1 and #2.

Yext Reviews offers review request automation; Birdeye doesn't publish it. Yext Reviews offers review response tools; Birdeye doesn't publish it. Yext Reviews offers sentiment analysis; Birdeye doesn't publish it.

Birdeye is the better fit for multi-location teams needing broad review coverage. Yext Reviews is the better fit for established brands needing review intelligence.

  • Birdeye fits best

    Multi-location teams needing broad review coverage

  • Yext Reviews fits best

    Established brands needing review intelligence

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. It never changes our verdict. How we rank.

Side by side

Feature Birdeye 9.0/10 Visit ↗ Yext Reviews 8.2/10 Visit ↗
At a glance
Editor score 9.0 8.2
Ranking #1 in Online Reputation Management Software #2 in Online Reputation Management Software
Best for Multi-location teams needing broad review coverage Established brands needing review intelligence
Pricing model Paid Paid
Starting price Not published Not published
Free plan Not published Not published
Free trial — —
Deployment Cloud Cloud, Mobile
Platforms Web Web, iOS, Android
Support Email, Tickets, Docs Email, Phone, Docs
Integrations 3,000+ integrations 80+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Birdeye 0/4 · Yext Reviews 3/4
Review request automation Not published ✓ (best)
Review response tools Not published ✓ (best)
Mention monitoring Not published Not published
Sentiment analysis Not published ✓ (best)
Specs
Monitored channels Not published Google, Facebook, Yelp, TripAdvisor, Trustpilot, GoLocal, MeinungsMeister, first-party reviews, and 80+ industry sites
Location limit Not published Not published
Our review
Pros
  • Monitors reviews across more than 200 review sites
  • Supports AI-assisted, autonomous, and approval-based responses
  • Includes email and SMS review requests, alerts, and notifications
  • Monitors reviews across 80+ platforms
  • Automates requests through email, SMS, and QR codes
  • Combines AI responses, sentiment, themes, and competitive intelligence
Cons
  • Pricing is configured through sales rather than published plan rates
  • No free plan is available
  • AI response availability is documented for US-based locations and businesses
  • Pricing requires contact with Yext
  • Review capabilities are organized into separate packages
  • Focuses on reviews rather than broader mention monitoring
Our verdict

Birdeye is a review management and customer experience platform for multi-location businesses. It brings reviews from more than 200 sites into a centralized dashboard, where teams can filter feedback, manage responses, send review…

Read the review →

Yext Reviews is an online reputation management product for businesses and multi-location brands. It centralizes feedback from Google, Facebook, Yelp, TripAdvisor, Trustpilot, Booking.com, app stores, employment sites, and 80+ industry…

Read the review →
  1. BirdeyeOnline Reputation Management Software 9.0Pricing on request
  2. Yext ReviewsOnline Reputation Management Software 8.2Pricing on request

Strengths and trade-offs

  • Birdeye — where it wins

    • Monitors reviews across more than 200 review sites
    • Supports AI-assisted, autonomous, and approval-based responses
    • Includes email and SMS review requests, alerts, and notifications

    Where it doesn't

    • Pricing is configured through sales rather than published plan rates
    • No free plan is available
    • AI response availability is documented for US-based locations and businesses

  • Yext Reviews — where it wins

    • Monitors reviews across 80+ platforms
    • Automates requests through email, SMS, and QR codes
    • Combines AI responses, sentiment, themes, and competitive intelligence

    Where it doesn't

    • Pricing requires contact with Yext
    • Review capabilities are organized into separate packages
    • Focuses on reviews rather than broader mention monitoring
  • Birdeye9.0/10 · Pricing on request

    A broad review management platform for multi-location teams that need centralized workflows.

    Visit BirdeyeFull verdict →
  • Yext Reviews8.2/10 · Pricing on request

    A broad review intelligence suite for established and multi-location brands.

    Visit YextFull verdict →

More comparisons

All online reputation management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update