Customer Service QA Software: ranks 51–60
Page 2 of 2 of the full customer service QA software ranking. Every tool here is researched from its official pricing and product pages. See our top picks →
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Ranks 51–60 of 60 tools, best first
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Best forContact centers needing traditional multichannel QA
Multichannel interaction review, customizable evaluations, supervision, and coaching for contact centers.
- QA analytics
- Agent coaching
- Custom scorecards
4.2/10★★☆☆☆Visit Vocalcom -
Best forTeams needing low-cost manual QA workflows
Manual QA workflows with customizable scorecards, interaction review, and reporting.
- QA analytics
- Agent coaching
- Custom scorecards
4.1/10★★☆☆☆Visit VereQuest -
Best forSmall sales teams using an existing CRM
A CRM-linked calling layer with live coaching, configurable rubrics and call scorecards.
- Automated scoring
- Agent coaching
- Custom scorecards
4.0/10★★☆☆☆Visit Pomo -
Best forEnterprises needing service operations beyond QA
Broad enterprise service operations, with less emphasis on dedicated QA workflows.
3.9/10★★☆☆☆Visit Sprinklr -
Best forEnterprise contact-center supervisors needing live guidance
Live agent guidance with scripts, knowledge search, and supervisor visibility.
3.7/10★★☆☆☆Visit Observe.AI -
Best forMid-market and enterprise teams needing automated QA
Automates interaction scoring and QA workflows for contact-center teams.
3.6/10★★☆☆☆Contact Gistly -
Best forMid-market teams managing service across channels
A multichannel service desk with routing and analytics, but limited evidence of dedicated QA tools.
3.5/10★★☆☆☆Visit Dixa -
Best forCX teams collecting and reporting survey feedback
A survey and CX feedback platform, not a dedicated customer-service QA scoring tool.
3.4/10★★☆☆☆Visit Surveypal -
Best forContact centers prioritizing conversational AI automation
Automates service conversations, but published details do not establish dedicated QA workflows.
3.3/10★★☆☆☆Visit Puzzel -
Best forSales teams needing CRM rather than service QA
A feature-rich sales CRM, but not a customer-service QA platform.
2.0/10★☆☆☆☆Visit Microsoft
No tools match those filters.
Compare at a glance
| # | Tool | Free plan | Paid from | Automated scoring | Automated sampling | Custom scorecards | Agent coaching | Score |
|---|---|---|---|---|---|---|---|---|
| 51 | Vocalcom Quality Management | No | — | — | — | Yes | Yes | 4.2 |
| 52 | VereQuest VQ Online | No | $15/user/mo | — | — | Yes | Yes | 4.1 |
| 53 | Pomo | — | — | Yes | — | Yes | Yes | 4.0 |
| 54 | Sprinklr Service | No | — | — | — | — | — | 3.9 |
| 55 | Observe.AI Real-Time Agent Assist | — | — | — | — | — | — | 3.7 |
| 56 | Gistly | — | — | — | — | — | — | 3.6 |
| 57 | Dixa | No | — | — | — | — | — | 3.5 |
| 58 | Surveypal | — | — | — | — | — | — | 3.4 |
| 59 | Puzzel AI | No | — | — | — | — | — | 3.3 |
| 60 | Microsoft Dynamics 365 Sales | No | $65/user/mo | — | — | — | — | 2.0 |
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update