Vocalcom Quality Management
Vocalcom Quality Management: Multichannel interaction review, customizable evaluations, supervision, and coaching for contact centers. Ranked #51 of 60 in Customer Service QA Software by our editors (4.2/10); pricing: Pricing on request; best for contact centers needing traditional multichannel QA.
At a glance
- Editor score4.2 / 10
- PricingPricing on request
- Best forContact centers needing traditional multichannel QA
- Free planNo
- Facts checked4 Oct 2026
Where it wins
- Records calls, screens, and digital interactions, with chat and email transcripts
- Customizable evaluation forms support teams’ own quality criteria
- Combines real-time supervision, coaching, surveys, and quality reporting
Where it doesn't
- Pricing is contact-sales, with no published plan details
- Automated scoring and sampling are not established for Quality Management
- Integration options are described by category rather than named products
Our verdict on Vocalcom Quality Management
Vocalcom Quality Management helps contact center supervisors and managers review agent-customer interactions and work to improve service quality. Its multichannel capture covers call listening, voice and screen recording, and chat and email transcripts. Teams can configure evaluation forms around their own criteria, give agents feedback, and review performance in dashboards and reports. The product is positioned for mid-market and enterprise contact centers, with cloud deployment and web access.
The workflow spans more than evaluation forms: supervisors can monitor agents in real time, and the vendor describes coaching through whispering, listening, conferencing, and chat-based communication. Customer satisfaction surveys and NPS measurement add a feedback signal alongside interaction reviews. This mix suits teams seeking traditional QA across voice and digital channels, with coaching and quality analysis in the same solution. It is less suited to buyers whose core requirement is automated scoring or automated sampling, which are not established for Quality Management itself.
Vocalcom lists CRM, WFM, WFO, and Speech Analytics as integration categories, but does not name specific products in those categories. That makes the fit worth checking against a contact center’s existing systems. According to the vendor’s official page, pricing is not published and the next step is to request a demo, so buyers should expect a sales conversation rather than compare public tiers. Choose it if broad interaction review, configurable forms, supervision, surveys, and coaching are the priorities; consider another option if verified automated scoring, named integrations, or upfront plan pricing is essential.
Vocalcom Quality Management pricing
Vocalcom Quality Management fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Automated scoring | Not verified |
| Automated sampling | Not verified |
| Custom scorecards | Yes |
| Agent coaching | Yes |
| QA analytics | Yes |
| Interaction channels | Multichannel |
| Deployment | Cloud |
| Platforms | Web |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 4 integrations: CRM, WFM, WFO, Speech Analytics |
| Pricing | Pricing on request |
| Website | vocalcom.com |
| Facts checked | 4 Oct 2026 |
Vocalcom Quality Management integrations
Vocalcom Quality Management lists 4 integrations on its own site.
- CRM
- WFM
- WFO
- Speech Analytics
Alternatives to Vocalcom Quality Management
- NiCE Quality ManagementAutomates omnichannel interaction scoring and coaching for enterprise contact centers.9.4
- Verint Quality ManagementOmnichannel QA with automated scoring, screen review and coaching for larger contact centers.9.3
- Zoom Quality ManagementA Zoom-centered QA add-on for automated scoring, interaction analytics, and coaching.9.2
See all Vocalcom Quality Management alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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