Zoom Quality Management
Zoom Quality Management: A Zoom-centered QA add-on for automated scoring, interaction analytics, and coaching. Ranked #3 of 60 in Customer Service QA Software by our editors (9.2/10); pricing: Pricing on request; best for zoom Contact Center teams adopting AI-enabled QA.
At a glance
- Editor score9.2 / 10
- PricingPricing on request
- Best forZoom Contact Center teams adopting AI-enabled QA
- Free planNo
- Automated scoringYes
- Facts checked4 Oct 2026
Where it wins
- Automates interaction evaluations with configurable scorecards and scoring rules
- Combines speech and text analytics with interaction search, recordings, and transcripts
- Connects evaluation insights to agent analytics, coaching, and feedback
Where it doesn't
- Requires a Zoom Contact Center license
- Advanced automated evaluation features require an Advanced Quality Management license
- Licensing is handled through sales rather than a published numeric price
Our verdict on Zoom Quality Management
For contact-center teams, Zoom Quality Management adds quality evaluation and agent-performance review to Zoom Contact Center. It analyzes recorded interactions and transcripts, supports configurable scorecards, and can automate evaluations and scoring. Supervisors can use speech and text analytics, sentiment and topic detection, interaction search, and agent reporting to review service patterns. The product is cloud-based and web-accessible, with a fit aimed at mid-market and enterprise teams already working in Zoom’s contact-center environment.
Its strongest case is the connection between evaluation and coaching. Automated scoring and rules for selecting interactions can direct review, while feedback comments, coaching sessions, and shareable interaction moments help supervisors turn findings into agent guidance. Ask QM conversational AI adds a way to request interaction analysis. The published feature set also includes multichannel support for voice, video, messaging, and email, with recordings and transcripts available for review. This makes it more than a scorecard tool, though its value depends on teams adopting the broader Zoom workflow.
The ecosystem fit is the key buying constraint: Zoom Quality Management requires a Zoom Contact Center license, and advanced automated evaluation features require an Advanced Quality Management license. Zoom’s contact-center pricing page presents tiers through Contact sales rather than a numeric price, so buyers should assess the licensing path with Zoom. Integrations center on Zoom Contact Center, Zoom Workforce Management, and Zoom Virtual Agent. Teams already standardizing on those products are the natural audience; organizations seeking QA software independent of Zoom, or a published standalone price, should consider alternatives.
Zoom Quality Management pricing
Zoom Quality Management fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Automated scoring | Yes |
| Automated sampling | Yes |
| Custom scorecards | Yes |
| Agent coaching | Yes |
| QA analytics | Yes |
| Interaction channels | Multichannel |
| Deployment | Cloud |
| Platforms | Web |
| Support | Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 3 integrations: Zoom Contact Center, Zoom Workforce Management, Zoom Virtual Agent |
| Pricing | Pricing on request (source) |
| Website | zoom.com |
| Facts checked | 4 Oct 2026 |
Zoom Quality Management integrations
Zoom Quality Management lists 3 integrations on its own site.
- Zoom Contact Center
- Zoom Workforce Management
- Zoom Virtual Agent
Alternatives to Zoom Quality Management
- NiCE Quality ManagementAutomates omnichannel interaction scoring and coaching for enterprise contact centers.9.4
- Verint Quality ManagementOmnichannel QA with automated scoring, screen review and coaching for larger contact centers.9.3
- Genesys Cloud Quality ManagementA broad contact-center suite with live QA and analytics, sold through Genesys Cloud CX plans.9.1
See all Zoom Quality Management alternatives →
Zoom Quality Management vs the competition
- Zoom Quality Management vs NiCE Quality Management
- Zoom Quality Management vs Verint Quality Management
- Zoom Quality Management vs Genesys Cloud Quality Management
- Zoom Quality Management vs EvaluAgent
- Zoom Quality Management vs MaestroQA
- Zoom Quality Management vs QEval
Compare Zoom Quality Management with any tool side by side →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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