Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience real numbers from our own analytics — open to see them
–Visitors
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · counted by iTechGuides's own first-party analytics, bots removed, every figure rounded down · how we count

Head-to-head · Customer Service QA Software

Zoom Quality Management vs QEval

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Zoom Quality Management #3 in Customer Service QA Software 9.2/10 Pricing on request ✓ 5 of 5 features Visit Zoom
QEval #7 in Customer Service QA Software 8.7/10 Pricing on request ✓ 0 of 5 features Visit QEval

Zoom Quality Management leads on 5 checks, QEval on 0, and 1 is even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreZoom Quality Management · 9.2/10
  • Most featuresZoom Quality Management · 5 of 5

Zoom Quality Management scores higher on our rubric for customer service qa software: 9.2 against 8.7 out of 10; our editors rank them #3 and #7.

Zoom Quality Management offers automated scoring; QEval doesn't publish it. Zoom Quality Management offers automated sampling; QEval doesn't publish it. Zoom Quality Management offers custom scorecards; QEval doesn't publish it. Zoom Quality Management offers agent coaching; QEval doesn't publish it. Zoom Quality Management offers qa analytics; QEval doesn't publish it.

Zoom Quality Management is the better fit for zoom Contact Center teams adopting AI-enabled QA. QEval is the better fit for contact centers needing broad analytics and data.

  • Zoom Quality Management fits best

    Zoom Contact Center teams adopting AI-enabled QA

  • QEval fits best

    Contact centers needing broad analytics and data

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.

Side by side

Feature Zoom Quality Management 9.2/10 Visit ↗ QEval 8.7/10 Visit ↗
At a glance
Editor score 9.2 8.7
Ranking #3 in Customer Service QA Software #7 in Customer Service QA Software
Best for Zoom Contact Center teams adopting AI-enabled QA Contact centers needing broad analytics and data
Pricing model Paid Paid
Starting price Not published Not published
Free plan — Not published
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Support Docs Email, Phone
Integrations 3 integrations 80+ integrations
Built for Mid-market, Enterprise Mid-market, Enterprise
Features Zoom Quality Management 5/5 · QEval 0/5
Automated scoring ✓ (best) Not published
Automated sampling ✓ (best) Not published
Custom scorecards ✓ (best) Not published
Agent coaching ✓ (best) Not published
QA analytics ✓ (best) Not published
Specs
Interaction channels Multichannel Not published
Our review
Pros
  • Automates interaction evaluations with configurable scorecards and scoring rules
  • Combines speech and text analytics with interaction search, recordings, and transcripts
  • Connects evaluation insights to agent analytics, coaching, and feedback
  • Evaluates voice, chat, email, and SMS with automated scorecards and sentiment analysis.
  • Pairs compliance monitoring and PII/PHI redaction with coaching and real-time assistance.
  • Connects to contact-center, CRM, and data platforms, with 80 integrations listed.
Cons
  • Requires a Zoom Contact Center license
  • Advanced automated evaluation features require an Advanced Quality Management license
  • Licensing is handled through sales rather than a published numeric price
  • Pricing is quoted through an order form or MSA rather than published.
  • Its breadth may exceed the needs of teams seeking only basic quality scoring.
  • Cloud deployment may not suit organizations requiring another deployment model.
Our verdict

For contact-center teams, Zoom Quality Management adds quality evaluation and agent-performance review to Zoom Contact Center. It analyzes recorded interactions and transcripts, supports configurable scorecards, and can automate…

Read the review →

QEval is an enterprise contact-center performance management platform from ETS Labs, an applied AI division of Etech Global Services LLC. It is aimed at mid-market and enterprise teams that want to analyze customer interactions across…

Read the review →
  1. Zoom Quality ManagementCustomer Service QA Software 9.2Pricing on request
  2. QEvalCustomer Service QA Software 8.7Pricing on request

Strengths and trade-offs

  • Zoom Quality Management — where it wins

    • Automates interaction evaluations with configurable scorecards and scoring rules
    • Combines speech and text analytics with interaction search, recordings, and transcripts
    • Connects evaluation insights to agent analytics, coaching, and feedback

    Where it doesn't

    • Requires a Zoom Contact Center license
    • Advanced automated evaluation features require an Advanced Quality Management license
    • Licensing is handled through sales rather than a published numeric price

  • QEval — where it wins

    • Evaluates voice, chat, email, and SMS with automated scorecards and sentiment analysis.
    • Pairs compliance monitoring and PII/PHI redaction with coaching and real-time assistance.
    • Connects to contact-center, CRM, and data platforms, with 80 integrations listed.

    Where it doesn't

    • Pricing is quoted through an order form or MSA rather than published.
    • Its breadth may exceed the needs of teams seeking only basic quality scoring.
    • Cloud deployment may not suit organizations requiring another deployment model.
  • Zoom Quality Management9.2/10 · Pricing on request

    A Zoom-centered QA add-on for automated scoring, interaction analytics, and coaching.

    Visit ZoomFull verdict →
  • QEval8.7/10 · Pricing on request

    Broad interaction QA, analytics, coaching, and compliance for mid-market and enterprise contact centers.

    Visit QEvalFull verdict →

More comparisons

All customer service QA software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update