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Head-to-head · Customer Service QA Software

Verint Quality Management vs QEval

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score Verint Quality Management #2 in Customer Service QA Software 9.3/10 Pricing on request ✓ 0 of 5 features Visit Verint
QEval #7 in Customer Service QA Software 8.7/10 Pricing on request ✓ 0 of 5 features Visit QEval

Verint Quality Management leads on 0 checks, QEval on 0, and 1 is even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreVerint Quality Management · 9.3/10

Verint Quality Management scores higher on our rubric for customer service qa software: 9.3 against 8.7 out of 10; our editors rank them #2 and #7.

Verint Quality Management is the better fit for large teams needing screen and interaction review. QEval is the better fit for contact centers needing broad analytics and data.

  • Verint Quality Management fits best

    Large teams needing screen and interaction review

  • QEval fits best

    Contact centers needing broad analytics and data

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.

Side by side

Feature Verint Quality Management 9.3/10 Visit ↗ QEval 8.7/10 Visit ↗
At a glance
Editor score 9.3 8.7
Ranking #2 in Customer Service QA Software #7 in Customer Service QA Software
Best for Large teams needing screen and interaction review Contact centers needing broad analytics and data
Pricing model Paid Paid
Starting price Not published Not published
Free plan — Not published
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Support Phone, Email · 24/7 Email, Phone
Compliance SOC 2, GDPR, HIPAA, PCI DSS, 2FA SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS
Built for Mid-market, Enterprise Mid-market, Enterprise
Features Verint Quality Management 0/5 · QEval 0/5
Automated scoring Not published Not published
Automated sampling Not published Not published
Custom scorecards Not published Not published
Agent coaching Not published Not published
QA analytics Not published Not published
Specs
Interaction channels Not published Not published
Our review
Pros
  • Reviews voice, chat, email, video and bot interactions
  • Pairs screen recording with automated quality scoring
  • Supports coaching workflows, dashboards and open APIs
  • Evaluates voice, chat, email, and SMS with automated scorecards and sentiment analysis.
  • Pairs compliance monitoring and PII/PHI redaction with coaching and real-time assistance.
  • Connects to contact-center, CRM, and data platforms, with 80 integrations listed.
Cons
  • Pricing requires contacting sales
  • No free plan is available
  • Its broad feature set may exceed smaller teams' needs
  • Pricing is quoted through an order form or MSA rather than published.
  • Its breadth may exceed the needs of teams seeking only basic quality scoring.
  • Cloud deployment may not suit organizations requiring another deployment model.
Our verdict

Verint Quality Management brings interaction capture, evaluation and coaching together for contact centers reviewing voice, chat, email, video and bot interactions. It is aimed at mid-market and enterprise organizations that need quality…

Read the review →

QEval is an enterprise contact-center performance management platform from ETS Labs, an applied AI division of Etech Global Services LLC. It is aimed at mid-market and enterprise teams that want to analyze customer interactions across…

Read the review →
  1. Verint Quality ManagementCustomer Service QA Software 9.3Pricing on request
  2. QEvalCustomer Service QA Software 8.7Pricing on request

Strengths and trade-offs

  • Verint Quality Management — where it wins

    • Reviews voice, chat, email, video and bot interactions
    • Pairs screen recording with automated quality scoring
    • Supports coaching workflows, dashboards and open APIs

    Where it doesn't

    • Pricing requires contacting sales
    • No free plan is available
    • Its broad feature set may exceed smaller teams' needs

  • QEval — where it wins

    • Evaluates voice, chat, email, and SMS with automated scorecards and sentiment analysis.
    • Pairs compliance monitoring and PII/PHI redaction with coaching and real-time assistance.
    • Connects to contact-center, CRM, and data platforms, with 80 integrations listed.

    Where it doesn't

    • Pricing is quoted through an order form or MSA rather than published.
    • Its breadth may exceed the needs of teams seeking only basic quality scoring.
    • Cloud deployment may not suit organizations requiring another deployment model.
  • Verint Quality Management9.3/10 · Pricing on request

    Omnichannel QA with automated scoring, screen review and coaching for larger contact centers.

    Visit VerintFull verdict →
  • QEval8.7/10 · Pricing on request

    Broad interaction QA, analytics, coaching, and compliance for mid-market and enterprise contact centers.

    Visit QEvalFull verdict →

More comparisons

All customer service QA software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update