EvaluAgent vs QEval

EvaluAgent8.9Visit QEval8.7Visit

Higher score EvaluAgent #5 in Customer Service QA Software 8.9/10 Paid ✓ 0 of 5 features Visit EvaluAgent

vs

QEval #7 in Customer Service QA Software 8.7/10 Pricing on request ✓ 0 of 5 features Visit QEval

• EvaluAgent fits best

  Teams automating QA across many contact-center platforms

• QEval fits best

  Contact centers needing broad analytics and data

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Side by side

Feature	EvaluAgent 8.9/10 Visit ↗	QEval 8.7/10 Visit ↗
At a glance
Editor score	8.9	8.7
Ranking	#5 in Customer Service QA Software	#7 in Customer Service QA Software
Best for	Teams automating QA across many contact-center platforms	Contact centers needing broad analytics and data
Pricing model	Paid	Paid
Starting price	Not published	Not published
Free plan	Not published	Not published
Free trial	—	—
Deployment	Cloud	Cloud
Platforms	Web	Web
Support	Email, Tickets, Docs	Email, Phone
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS
Integrations	20 integrations	80+ integrations
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features EvaluAgent 0/5 · QEval 0/5
Automated scoring	Not published	Not published
Automated sampling	Not published	Not published
Custom scorecards	Not published	Not published
Agent coaching	Not published	Not published
QA analytics	Not published	Not published
Specs
Interaction channels	Not published	Not published
Our review
Pros	Automated scoring covers 100% of recorded conversations. Custom scorecards, calibration, coaching and compliance workflows support structured QA. Integrations span contact-center, CRM and helpdesk platforms.	Evaluates voice, chat, email, and SMS with automated scorecards and sentiment analysis. Pairs compliance monitoring and PII/PHI redaction with coaching and real-time assistance. Connects to contact-center, CRM, and data platforms, with 80 integrations listed.
Cons	Cloud deployment is the only deployment option listed. Support is available by email, ticket and documentation, but not 24/7. Pricing requires a tailored quote; published plan prices are not specified here.	Pricing is quoted through an order form or MSA rather than published. Its breadth may exceed the needs of teams seeking only basic quality scoring. Cloud deployment may not suit organizations requiring another deployment model.
Our verdict	EvaluAgent is a cloud-based quality management platform for contact centres evaluating human and AI-agent interactions. It automatically scores recorded conversations across voice, chat, email and other captured text channels, with custom… Read the review →	QEval is an enterprise contact-center performance management platform from ETS Labs, an applied AI division of Etech Global Services LLC. It is aimed at mid-market and enterprise teams that want to analyze customer interactions across… Read the review →

Strengths and trade-offs

• EvaluAgent — where it wins

  • Automated scoring covers 100% of recorded conversations.
  • Custom scorecards, calibration, coaching and compliance workflows support structured QA.
  • Integrations span contact-center, CRM and helpdesk platforms.

  Where it doesn't

  • Cloud deployment is the only deployment option listed.
  • Support is available by email, ticket and documentation, but not 24/7.
  • Pricing requires a tailored quote; published plan prices are not specified here.

• QEval — where it wins

  • Evaluates voice, chat, email, and SMS with automated scorecards and sentiment analysis.
  • Pairs compliance monitoring and PII/PHI redaction with coaching and real-time assistance.
  • Connects to contact-center, CRM, and data platforms, with 80 integrations listed.

  Where it doesn't

  • Pricing is quoted through an order form or MSA rather than published.
  • Its breadth may exceed the needs of teams seeking only basic quality scoring.
  • Cloud deployment may not suit organizations requiring another deployment model.

• EvaluAgent8.9/10 · Paid

  Automates contact-centre QA across recorded conversations, with coaching and compliance workflows.

  Visit EvaluAgentFull verdict →
• QEval8.7/10 · Pricing on request

  Broad interaction QA, analytics, coaching, and compliance for mid-market and enterprise contact centers.

  Visit QEvalFull verdict →