Surveypal
Surveypal: A flexible survey platform for multilingual feedback programs tied to CRM and identity systems. Ranked #95 of 131 in Survey Software by our editors (4.4/10); pricing: Pricing on request; best for enterprise surveys with CRM and identity integrations.
At a glance
- Editor score4.4 / 10
- PricingPricing on request
- Best forEnterprise surveys with CRM and identity integrations
- Logic branchingYes
- Founded2007 · Tampere, Finland
- Facts checked22 Sep 2026
Where it wins
- Multilingual surveys with advanced branching and conditional paths
- Distribution across email, SMS, QR, tablet, links, and embedded forms
- Exports, APIs, dashboards, and 10 business-system integrations
Where it doesn't
- Pricing requires contacting Surveypal and is based on collected responses
- Advanced CXM capabilities are offered in a separate plan
- The breadth of options may exceed the needs of simple surveys
Our verdict on Surveypal
Surveypal is a web and API-based survey and customer experience platform for organizations collecting customer feedback. Its Survey Tool combines drag-and-drop creation with multilingual surveys, conditional logic, custom branding, and distribution through links, email, SMS, tablets, QR codes, and embedded forms. This makes it a fit for customer experience teams and enterprise programs that need surveys connected to business systems rather than isolated one-off questionnaires.
The published plans show two distinct tiers. Survey Tool includes unlimited users, invites, and surveys, with pricing based on collected responses. It also provides advanced logic rules, a real-time dashboard, and email support. Surveypal CXM adds feedback aggregation, AI-powered text analysis, sentiment and topic analysis, advanced permissioning, and a dedicated customer success manager. Organizations should therefore compare expected response volume and whether they need centralized experience management before choosing a plan.
Surveypal’s ecosystem fit is a central strength. Integrations include Genesys, Salesforce, Zendesk, HubSpot, Severa, Zapier, Azure Active Directory, Okta, REST API, and SFTP, while survey and response APIs support broader connections. Reporting includes scheduled reports, response filtering, and exports to Word, Excel, CSV, PowerPoint, SPSS, and XML. Teams needing branded, multilingual surveys with identity, CRM, and support-system connections should find the feature set well aligned. Smaller teams seeking a straightforward survey form with simple pricing may prefer a narrower product.
Surveypal pricing
All 2 Surveypal plans and prices →
Surveypal fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Responses included | Not verified |
| Questions per survey | Not verified |
| Logic branching | Yes |
| Custom branding | Yes |
| Response analytics | Yes |
| API access | Yes |
| Respondent panel | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR |
| Support | Email, Live chat, Phone, Tickets, Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 10 integrations: Genesys, Salesforce, Zendesk, HubSpot, Severa, Zapier … See all → |
| Pricing | Pricing on request (source) |
| Website | surveypal.com |
| Facts checked | 22 Sep 2026 |
Surveypal integrations
Surveypal lists 10 integrations on its own site.
- Genesys
- Salesforce
- Zendesk
- HubSpot
- Severa
- Zapier
- Azure Active Directory
- Okta
- REST API
- SFTP
See all Surveypal integrations →
Alternatives to Surveypal
- SurveyMonkeyA broad survey platform combining branching, analytics, branding, integrations, and audience access.9.8
- QualtricsAdvanced survey research for teams that need logic, analysis, panels, and API access.9.2
- Zoho SurveyA low-cost survey platform with logic, offline collection, reporting, and Zoho integrations.8.3
See all Surveypal alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
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