Zenduty
Zenduty: Economical incident workflows with rotations, escalation, routing, and mobile alerts. Ranked #12 of 25 in On-Call Scheduling Software by our editors (8.0/10); pricing: From $6/user/mo (annual) · 14-day trial; best for teams wanting economical incident workflows.
At a glance
- Editor score8.0 / 10
- PricingFrom $6/user/mo (annual) · 14-day trial
- Best forTeams wanting economical incident workflows
- Free planNo
- Paid from$6/user/mo
- Escalation policiesYes
- Facts checked20 Sep 2026
Where it wins
- Recurring on-call rotations and escalation policies
- Playbooks, postmortems, analytics, and collaborative triage
- Slack, Teams, Jira, monitoring tools, and mobile alert support
Where it doesn't
- No free plan
- Verified handoff and calendar-sync features are not included
- Enterprise pricing is not displayed
Our verdict on Zenduty
Zenduty is cloud-based incident management software for on-call teams, SRE, DevOps, and IT organizations. Its core coverage includes recurring on-call rotations, escalation policies, alert routing, suppression, incident workflows, collaborative triage, playbooks, postmortems, analytics, and mobile incident alerts. Responders can receive alerts through email, SMS, phone calls, push notifications, and iOS or Android applications. The product is now presented on the vendor’s website as Xurrent IMR, formerly Zenduty.
The published plans use annual billing with monthly-equivalent per-user pricing. Starter costs $6 per user per month and is aimed at smaller teams, with community support. Growth costs $16 per user per month and adds a plan positioned for fast-growing teams with business-hours support. Enterprise provides advanced incident management, along with 24×7 priority support and escalation; its price is not displayed. A 14-day free trial is available, while the product does not offer a free plan. Teams comparing costs should therefore assess the paid tiers against their support and incident-management requirements.
Zenduty fits organizations that need a broad incident workflow across web, iOS, Android, and API access. Integrations include Slack, Microsoft Teams, Jira, Datadog, AWS, Sentry, and API connectivity, while the listed workflows cover collaboration, ticketing, monitoring, alert correlation, and analytics. AI features are also included. The main trade-off is that verified handoff and calendar-sync features are not part of the stated positioning, so teams prioritizing those capabilities should consider another option. Zenduty is a strong fit for teams seeking economical scheduling and response workflows; organizations needing those specific scheduling features should look elsewhere.
Zenduty pricing
All 3 Zenduty plans and prices →
Zenduty fact sheet
| Free plan | No |
|---|---|
| Paid from | $6/user/mo |
| Rotation scheduling | Yes |
| Escalation policies | Yes |
| Handoff tools | Not verified |
| Notification channels | Multichannel |
| Calendar sync | Not verified |
| Mobile app | Yes |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Support | Email, Live chat, Community · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 150+ integrations: Slack, Microsoft Teams, Jira, Datadog, AWS, Sentry … See all → |
| Pricing | From $6/user/mo (annual) · 14-day trial (source) |
| Website | zenduty.com |
| Facts checked | 20 Sep 2026 |
Zenduty integrations
Zenduty lists 150+ integrations on its own site — the 7 named here are the ones its pages call out.
- Slack
- Microsoft Teams
- Jira
- Datadog
- AWS
- Sentry
- API
See all Zenduty integrations →
Alternatives to Zenduty
- PagerDutyA broad incident operations suite for teams that need scheduling, response, and review workflows.9.4
- OpsgenieA feature-rich on-call platform with a free plan, but a stated 2027 end of support.9.1
- All QuietBroad on-call coverage and incident tooling at a low paid starting price.9.0
See all Zenduty alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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