Zenduty review
Economical incident workflows with rotations, escalation, routing, and mobile alerts.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Zenduty is cloud-based incident management software for on-call teams, SRE, DevOps, and IT organizations. Its core coverage includes recurring on-call rotations, escalation policies, alert routing, suppression, incident workflows, collaborative triage, playbooks, postmortems, analytics, and mobile incident alerts. Responders can receive alerts through email, SMS, phone calls, push notifications, and iOS or Android applications. The product is now presented on the vendor’s website as Xurrent IMR, formerly Zenduty.
The published plans use annual billing with monthly-equivalent per-user pricing. Starter costs $6 per user per month and is aimed at smaller teams, with community support. Growth costs $16 per user per month and adds a plan positioned for fast-growing teams with business-hours support. Enterprise provides advanced incident management, along with 24×7 priority support and escalation; its price is not displayed. A 14-day free trial is available, while the product does not offer a free plan. Teams comparing costs should therefore assess the paid tiers against their support and incident-management requirements.
Zenduty fits organizations that need a broad incident workflow across web, iOS, Android, and API access. Integrations include Slack, Microsoft Teams, Jira, Datadog, AWS, Sentry, and API connectivity, while the listed workflows cover collaboration, ticketing, monitoring, alert correlation, and analytics. AI features are also included. The main trade-off is that verified handoff and calendar-sync features are not part of the stated positioning, so teams prioritizing those capabilities should consider another option. Zenduty is a strong fit for teams seeking economical scheduling and response workflows; organizations needing those specific scheduling features should look elsewhere.
Zenduty pros and cons
- Where it wins
- Recurring on-call rotations and escalation policies
- Playbooks, postmortems, analytics, and collaborative triage
- Slack, Teams, Jira, monitoring tools, and mobile alert support
- Where it doesn't
- No free plan
- Verified handoff and calendar-sync features are not included
- Enterprise pricing is not displayed
Zenduty fact sheet, pricing and score →
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