Zendesk Sell review
A capable sales CRM for Zendesk teams, with paid plans and a stated 2027 removal schedule.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Zendesk Sell is a sales-focused CRM for teams managing leads, contacts, deals, activities, prospecting, and sales pipelines. Its core workspace includes lead and deal management, visual stage and board views, two-way work email synchronization, email sequences, forecasting, reporting, workflow automation, scoring, APIs, and mobile deal management. It is a natural fit for teams already using Zendesk products, particularly those that want sales activity connected with Zendesk Support and related apps.
Pricing is tiered and billed annually. Sell Team costs $19 per user per month and covers lead, contact, and deal tracking. Sell Growth costs $55 per user per month and adds advanced forecasting and analytics. Sell Professional costs $115 per user per month, with task automation, lead and deal scoring, and advanced permissions and roles. Sell Enterprise costs $169 per user per month for enterprise-level features aimed at multi-department sales teams. There is no free plan, but a 14-day free trial is available. The higher tiers are the more relevant options for teams that need automation, scoring, permissions, or deeper analysis.
The strongest fit is the Zendesk ecosystem: integrations include Gmail, Google services, Zendesk Support, Zendesk APIs, and the Zendesk apps framework. Web, iOS, and Android access support work across desktop and mobile, while the REST APIs and app framework provide room for connected workflows. Sell is narrower than an all-in-one customer platform because its published focus is sales rather than broader marketing coverage. A further consideration is product continuity: Zendesk's official removal schedule lists Sell for removal starting August 31, 2027. Teams building a long-term CRM program should weigh that timeline carefully; Zendesk-focused teams with nearer-term sales needs may still find the pipeline and support integrations relevant.
Zendesk Sell pros and cons
- Where it wins
- Visual pipelines, forecasting, reporting, and analytics dashboards
- Two-way email sync, sequences, and automated follow-ups
- Zendesk integrations, REST APIs, and mobile apps
- Where it doesn't
- No free plan; annual pricing starts at $19 per user per month
- Advanced automation, scoring, permissions, and analytics require higher tiers
- Zendesk lists Sell for removal starting August 31, 2027
Zendesk Sell fact sheet, pricing and score →
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