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Zapo CRM

Paid#37 of 41 in Construction CRM Software

Zapo CRM: A broad small-business CRM with useful communication tools but limited construction depth. Ranked #37 of 41 in Construction CRM Software by our editors (5.0/10); pricing: Paid; best for small teams wanting general CRM communication tools.

5.0/10Editor score

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Zapo CRM5.0 Visit Zapo CRM

At a glance

Editor score
5.0 / 10
Pricing
Paid
Best for
Small teams wanting general CRM communication tools
Free plan
No
Bid tracking
Yes
Founded
2018 · Jubilee House, East Beach, Lytham St Annes, FY8 5FT, United Kingdom
Facts checked
20 Sep 2026

Where it wins
- Leads, contacts, deals and visual pipeline in one CRM
- Calls, SMS, email, tasks, calendars and file management
- AI Call Assistant records, transcribes and summarizes calls
Where it doesn't
- Construction-specific workflow depth is limited
- Integrations are limited to Zapo Ads and CSV import
- Available only to Zapo customers

Our verdict on Zapo CRM

Zapo CRM is a lead-management platform for small businesses and local service companies, including roofing businesses. It brings together lead alerts, contact and deal records, a visual deal pipeline, email, calling, SMS, tasks, scheduled events, calendars and files. Reporting covers lead performance, deal metrics and return on marketing spend, while mobile apps are available for iOS and Android alongside the web platform. It is aimed at teams that need general CRM communication and lead-management tools rather than a deeply specialized construction system.

Pricing starts at £49 per month, with monthly and annual billing available. The Standard plan includes lead management, contacts and deals, email and reporting. Plus adds calls and SMS messaging, the AI-powered Call Assistant, tasks, events and calendar features, and file management. Pro adds cheaper usage fees, unlimited users and Loop optimization. This progression makes Plus the more suitable tier for teams managing communication and day-to-day follow-up in one workspace, while Pro is positioned for larger usage or teams working with Zapo Ads. The published plans do not present the tiers as construction-specific packages, so buyers should assess whether the general CRM structure matches their estimating, project and handoff processes.

The AI-powered Call Assistant is a notable feature for businesses that handle enquiries by phone: it records, transcribes, categorizes and summarizes calls. Zapo CRM also connects with Zapo Ads and supports CSV import, but its wider integration footprint is narrow. The product is currently available only to Zapo customers, which makes its fit strongest for small local-service teams already working within that ecosystem. Choose it for centralized lead communication, pipeline visibility and call follow-up across web and mobile. Consider an alternative if construction-specific workflows, broader integrations or a more independent platform are priorities.

Your product? Our editors can test Zapo CRM in depth and publish a review, labelled as paid · from $149/mo →

Zapo CRM pricing

Plans PaidPaid No free plan — trial or paid only. Prices checked 20 Sep 2026.

See plans on zapo.com

All 3 Zapo CRM plans and prices →

Zapo CRM fact sheet

Free plan	No
Paid from	Not verified
Mobile app	Yes
Bid tracking	Yes
Pipeline customization	Basic
Email sync	Not verified
Lead capture	Yes
Custom fields	Not verified
Deployment	Cloud, Mobile
Platforms	Web, iOS, Android
Support	Live chat, Docs
Built for	Solo, Small business (editorial estimate)
Integrations	2 integrations: Zapo Ads, CSV import
Pricing	Paid (source)
Website	zapo.com
Facts checked	20 Sep 2026

Zapo CRM integrations

Zapo CRM lists 2 integrations on its own site.

Zapo Ads
CSV import

Alternatives to Zapo CRM

See all Zapo CRM alternatives →

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Featured on iTechGuides

Zapo CRM is listed in our Construction CRM Software directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

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Last updated 7 Oct 2026 · How we research and update