SolSwitch Cloud Hosted PBX
SolSwitch Cloud Hosted PBX: A hosted phone system with multi-level IVR, skills-based routing, queues, and callbacks. Ranked #30 of 166 in Business Phone Systems by our editors (6.1/10); pricing: Paid; best for teams needing advanced hosted PBX call routing.
At a glance
- Editor score6.1 / 10
- PricingPaid
- Best forTeams needing advanced hosted PBX call routing
- Free planNo
- Business numbersMultiple
- Founded2009 · Sudbury, Ontario, Canada
- Facts checked22 Sep 2026
Where it wins
- Multi-level IVR, skills-based routing, time rules, and queues
- Live monitoring, reporting, voicemail and call transcription
- Desktop and mobile apps plus Microsoft Teams calling integration
Where it doesn't
- No free plan; all listed plans are paid
- SolSwitch Connect and Teams access are included only with Enterprise+
- Listed integrations focus on communications and selected business tools
Our verdict on SolSwitch Cloud Hosted PBX
SolSwitch Cloud Hosted PBX is Sunwire’s cloud-hosted business phone system for small, mid-market, and enterprise teams, including remote, hybrid, and multi-site organizations. It brings phone numbers, extensions, auto-attendants, call routing, queues, reporting, and voicemail transcription into a managed service, with web, desktop, and mobile access. Teams that need structured call handling are the clearest fit; organizations looking mainly for a basic phone line may not need its routing and communications breadth.
Call handling is a particular strength. The feature set includes multi-level auto-attendants and IVR, skills-based routing, time rules, queues, and automated callbacks, alongside live monitoring and reporting in the administrator web portal. Voicemail and call transcription are available, while desktop and mobile softphone applications support distributed teams. Microsoft Teams calling integration and custom CRM, ERP, and API integrations give organizations options to connect the phone system with their existing workflows. The named integrations also include SolSwitch Connect, Click-to-Dial, CallTheory WTCP, Northern911 Address Info, TaxiCaller, and Oracle CX. This makes SolSwitch a stronger candidate for teams that value configurable call flows and business-system connections than for buyers seeking a narrowly scoped calling service.
The paid plans build on one another. SolSwitch Pro includes unlimited local calling, one DID number per user, the administrator portal, reporting and monitoring, and 24/7 emergency support. Pro+ adds unlimited North America calling, incoming toll-free calling, call recording storage, virtual faxing, and 100 minutes of voicemail transcription. Enterprise+ includes those Pro+ features, plus SolSwitch Connect or Microsoft Teams access, unlimited SMS/MMS and multichannel messaging, unlimited voicemail transcription, and unlimited text-to-speech. Pricing is per user per month and displayed in CAD; the plans’ feature progression helps buyers compare calling, messaging, and transcription needs. Teams wanting Teams access or SolSwitch Connect included should look at Enterprise+; buyers who do not need advanced routing or the upper-tier additions may prefer a simpler system.
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SolSwitch Cloud Hosted PBX pricing
All 3 SolSwitch Cloud Hosted PBX plans and prices →
SolSwitch Cloud Hosted PBX fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Included users | Not verified |
| Business numbers | Multiple |
| Auto attendant | Yes |
| Call routing | Advanced |
| Voicemail transcription | Yes |
| Desktop and mobile apps | Yes |
| Deployment | Cloud |
| Platforms | Web, Windows, macOS, iOS, Android |
| Support | Email, Phone, Live chat, Tickets · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 7 integrations: SolSwitch Connect, Microsoft Teams, Click-to-Dial, CallTheory WTCP, Northern911 Address Info, TaxiCaller … |
| Pricing | Paid (source) |
| Website | solswitch.com |
| Facts checked | 22 Sep 2026 |
SolSwitch Cloud Hosted PBX integrations
SolSwitch Cloud Hosted PBX lists 7 integrations on its own site.
- SolSwitch Connect
- Microsoft Teams
- Click-to-Dial
- CallTheory WTCP
- Northern911 Address Info
- TaxiCaller
- Oracle CX
Alternatives to SolSwitch Cloud Hosted PBX
- RingCentral RingEXA broad cloud communications suite for established organizations with complex calling needs.9.1
- NextivaA broad business phone platform for teams that need calling, messaging, routing, and analytics.8.8
- Dialpad ConnectA unified business phone system with AI transcription, summaries, routing, and meetings.8.7
See all SolSwitch Cloud Hosted PBX alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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