SmartConnect Hosted PBX
SmartConnect Hosted PBX: A hosted PBX for small offices that need routing, attendants, queues and softphones. Ranked #135 of 166 in Business Phone Systems by our editors (3.0/10); pricing: Paid; best for small offices needing hosted PBX essentials.
At a glance
- Editor score3.0 / 10
- PricingPaid
- Best forSmall offices needing hosted PBX essentials
- Free planNo
- Business numbersMultiple
- Facts checked22 Sep 2026
Where it wins
- Auto attendant, IVR, hunt groups and advanced call routing
- Desktop and mobile softphone apps across six listed platforms
- Call recording, reporting and voicemail-to-email support
Where it doesn't
- Call queues and recording are limited to the Premium tier
- Integrations are limited to Outlook, Microsoft Dynamics and Salesforce
- The feature set is focused on telephony rather than broader collaboration
Our verdict on SmartConnect Hosted PBX
SmartConnect Hosted PBX is a cloud-based business phone system for Australian organisations, delivered by HostedPBX.com.au, an authorised reseller of Alltel. It connects IP phones and softphone applications over the internet, with a direct in-dial number for each account, call forwarding, hunt groups, auto attendant and IVR menus. The service is aimed at small offices that need hosted PBX essentials without limiting staff to desk phones. Web, Windows, macOS, Linux, iOS and Android support gives teams several ways to handle calls.
The plan structure moves from basic call handling to broader calling and queue features. Essentials includes call forwarding, on-hold music, busy extension indicators, do not disturb, multi-device linking and a softphone. Unlimited adds unlimited local and national calls, unlimited mobile calls and unlimited 1300 calls. Premium adds call queues, call recording, interactive menus, voicemails and call parking. This makes the tiers relatively easy to distinguish: smaller teams can start with core telephony, while offices needing more structured inbound handling will need the highest tier. Outlook, Microsoft Dynamics and Salesforce are the named integrations.
SmartConnect Hosted PBX is strongest when the priority is conventional business telephony with flexible routing and management tools. Online account management, usage tracking and reporting support administrative oversight, while call queues offer advanced routing options for teams handling shared inbound lines. The main trade-off is its narrow focus: organisations seeking a wider collaboration suite should compare alternatives built around broader messaging, meetings or workplace workflows. It is a sensible fit for offices that want hosted calling, softphones and PBX controls; teams needing extensive ecosystem coverage or collaboration features may prefer a different category of platform.
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SmartConnect Hosted PBX pricing
All 3 SmartConnect Hosted PBX plans and prices →
SmartConnect Hosted PBX fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Included users | 1 users |
| Business numbers | Multiple |
| Auto attendant | Yes |
| Call routing | Advanced |
| Voicemail transcription | Not verified |
| Desktop and mobile apps | Yes |
| Deployment | Cloud, Desktop, Mobile |
| Platforms | Web, Windows, macOS, Linux, iOS, Android |
| Support | Email, Phone |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 3 integrations: Outlook, Microsoft Dynamics, Salesforce |
| Pricing | Paid (source) |
| Website | hostedpbx.com.au |
| Facts checked | 22 Sep 2026 |
SmartConnect Hosted PBX integrations
SmartConnect Hosted PBX lists 3 integrations on its own site.
- Outlook
- Microsoft Dynamics
- Salesforce
Alternatives to SmartConnect Hosted PBX
- RingCentral RingEXA broad cloud communications suite for established organizations with complex calling needs.9.1
- NextivaA broad business phone platform for teams that need calling, messaging, routing, and analytics.8.8
- Dialpad ConnectA unified business phone system with AI transcription, summaries, routing, and meetings.8.7
See all SmartConnect Hosted PBX alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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