SimpleOne ITSM
SimpleOne ITSM: A broad ITSM suite for teams that need SLA reporting alongside core service management. Ranked #45 of 50 in IT SLA Management Software by our editors (4.5/10); pricing: Pricing on request; best for general ITSM with SLA reporting.
At a glance
- Editor score4.5 / 10
- PricingPricing on request
- Best forGeneral ITSM with SLA reporting
- Facts checked20 Sep 2026
Where it wins
- Covers incidents, problems, changes, events, CMDB, and service levels
- Combines portal, catalog, knowledge base, dashboards, and analytics
- Offers REST API access, mobile access, and messaging integrations
Where it doesn't
- Pricing requires a contact-sales process
- SLA escalation and business-hour rules need validation during evaluation
- Enterprise scope may exceed the needs of smaller service desks
Our verdict on SimpleOne ITSM
SimpleOne ITSM is an enterprise service-management and process-automation system for IT departments, service desks, and other business functions. Its scope spans incident, problem, change, event, configuration, service-level, service-catalog, knowledge, and service-request management. For organizations seeking general ITSM with SLA reporting, it brings operational workflows and reporting into one product, with the option to extend service-management practices to HR, finance, legal, and other departments.
The platform’s breadth is its clearest strength. Configuration management includes a CMDB, while service-level management supports SLA and OLA metrics. Teams also get a customizable service portal with catalog and knowledge-base capabilities, plus dashboards, reports, KPI tracking, and analytics. REST API integration supports connections with ERP systems, virtualization environments, authentication software, collaboration systems, and chatbots. Telegram and Slack integrations, along with mobile access and a mobile application, broaden its fit across service-desk and enterprise environments.
Pricing follows a contact-sales model, so buyers should expect a sales-led process rather than a published plan comparison. Evaluation should focus on how the proposed package handles escalation rules, multi-level targets, and business-hour calculations, since these details matter when SLA reporting becomes operationally important. SimpleOne ITSM is a strong candidate for enterprise teams that want broad ITSM coverage, reporting, portal capabilities, and extensibility. Smaller teams or buyers seeking transparent self-service pricing or highly specific SLA controls may prefer a more narrowly focused alternative.
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SimpleOne ITSM pricing
SimpleOne ITSM fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| SLA scope | Not verified |
| Escalation automation | Not verified |
| Business-hour calendars | Not verified |
| Multi-level SLAs | Not verified |
| SLA reporting | Yes |
| API access | Yes |
| Deployment | Mobile |
| Support | Email, Docs |
| Built for | Enterprise (editorial estimate) |
| Integrations | 7 integrations: Telegram, Slack, ERP systems, virtualization environments, authentication software, collaboration systems … |
| Pricing | Pricing on request |
| Website | itsm.com |
| Facts checked | 20 Sep 2026 |
SimpleOne ITSM integrations
SimpleOne ITSM lists 7 integrations on its own site.
- Telegram
- Slack
- ERP systems
- virtualization environments
- authentication software
- collaboration systems
- chatbots
Alternatives to SimpleOne ITSM
- ServiceNow Service Level ManagementA focused enterprise system for governing SLAs, OLAs, contracts, and service performance.9.3
- Xurrent Service Level ManagementA broad SLA platform for complex IT, enterprise service, and managed-service programs.8.8
- SolarWinds Service DeskA broad ITSM platform for teams that need SLA oversight alongside assets, workflows, and AI.8.7
See all SimpleOne ITSM alternatives →
Also Ranked In
SimpleOne ITSM is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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